On flight service absolutely none and this was business class I want a refund. Help please someone . I have contacted the airline to no avail

Trip purchased 15monthws ago to Naman Retreat Danang This was outstanding more than we expected the car supplied by the resort was waiting for us had cold drinks & cold wet cloth (it was very hot weather) the resort & staff
were excellent beautiful grounds & pools the breakfast choice of 2 venues Dinners & afternoon teas Yum Yum When the deal comes up again we will book with Luxury Escapes.

We have flown many times with Vietnam Airlines on the Sydney to HCMC route as well as internally in Vietnam. We have always been happy especially when we lashed out and flew business class. Unfortunately our last flight June/July had the 320 planes replaced by 777. We found the 777 dirty, old, uncomfortable and stressful. The return flight was so horrible that we will never fly with Vietnam Airlines again,

I walked onto the plane & though 'oh no.' That was me being a bit of a snob as the planes interior looked tired. That's where my doubts stopped. The staff were great. Very attentive and the service was great. And as far as airline food goes, I really enjoyed it. Food & service much better than what Emirates offered up on my last European flights with them. We flew Sydney to Saigon. Then later from Danang to Saigon & back to Sydney. The internal flight time did change by half hour but our transfer company notified us of the change so we had no problems. I think I would stick with my normal airlines for a long haul to Europe but Vietnam, I'd consider them again.

If you would like to have your flights changed 15 times before you leave and like to see the stop over times get longer and longer then this is the airline for you.

OK here's the thing this airline gets some bad press and I don't know why. We have tried then toSaigon Five times from Melbourne with great service in the air and on the ground. Food was good movies worked and the staff available if you wanted and always arriving a bit early. They have recently improved out of sight from a few years ago so I say try them it's so much easier than going Singapore Airlines via Singapore and then on to Saigon and the staff were unpleasant anyway but that's another story
Gary Melbourne

I have three domestic flights within Vietnam booked for an upcoming holiday, so far I have had 6 changes made to these flights made by Vietnam Airlines which has played havoc with Hotel reservations, connections to cruises and has cost me a fortune in cancellation fees. The Melbourne call centre is quite useful when they are there, but are not much help outside of business hours Monday to Friday. The international call centre is a disaster, with having to make 10 international phone calls to people who refused to help, and then being either disconnected or hung up on before I finally found one man who attempted to help. I will be absolutely amazed if I get anywhere as planned given my experience so far.

i've been using this airline for years now, but just the last time I booked flights to vietnam from melbourne and vice versa, on each flight the plane smells like urine, really revolting! also on flights to and from Ho chi minh city the on flight entertainment was faulty, the airline needs to update the entertainment system. i will be booking my flights elsewhere from now on.

I booked my flight with Flight Center & it has been a nightmare with them.. I contacted Vietnam Head Office Sydney with my concerns & they have been amazing.. I am a frequent flyer with so called top Airlines, but the customer service from Vietnam Airlines is outstanding!!

My friend & I flew VN Sydney to HCMC 03/09/2014 & had no complaints on this leg of the journey. Domestic flights were another story for another time, but our International leg was delightful. From the outset we met the Flight Captain & learned our aircraft was only a few months old which was comforting, however, all staff were delightful, not just The Captain. The aircraft was immaculately clean, meals were fine, adequate hydration was offered, & we'd rate this experience 9/10. Our only concern was with our booking company who preferred not to discuss upgrading us to Business Class for reasons known only to them, but this was certainly not any fault of the Airlines. Yes, we'd fly VN Airlines again, in particular, the International route

Used the airlines on domestic flight from hanoi to ho chi minh city about 3 weeks ago, plane was dirty, toilets practicly unusable due to filth.
Crew was nice and polite. Older 777 plane, Amazing flight from point of view of piloting the plane, perfect landing and takeoff. ( we have been through several planes in the past 3 weeks and coming from a family of pilots and with a wife who is the worst flyer on earth (the irony) I can honestly say that this was the best text book flight we had and so does my wife!).

On the 6th of May, Vietnam airline VN780 have malfunction on their plane wings (http://www.abc.net.au/news/2014-05-06/flights-at-melbourne-airport-grounded-following-emergency/5433214) And today, Im only asking to change the date and they not letting me change. They are trying to cover the problem. As a customer, I have the right to change my date for my safety. This is irresponsible and not taking responsibility. They are trying to get out of their trouble.