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Vietnam Airlines (page 2 of 4)
SimMelbourne
- Verified customer
Separate family’s and are extremely rude!
Never again!!! They seated my 10year daughter and 12year old daughter next to a single middle aged dodgey looking man, my husband and nine year old son together then seated me their mother 5rows back!!!I refused I swapped my husband to seat next to this dodgy man, child safety should be priority..particularly as this was an over night flight!! The Rude self centred male host on this flight screamed at me me are you happy now when I moved my husband and proceeded to be rude & obnoxious for the next of the flight. He was the youngest looking male on the trip from ho chi min city to Melbourne on flight VN78 on Sunday 26/8/18, I requested his name to complain but he refused!!!
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AmuleeMelbourne
Separated by my husband and 2 year old
My husband and l flew on Vietnam airlines from ho chi minh city to Melbourne over the weekend and was separated from each other. My 2 year old was sitting next to me with a stranger. They took 45 mins to check in and found out that we were running late for the flight. It even made us more frustrated as still had to go through customs and security check which is more lines. I was seated with my 2 year old daughter at 19 h and 19 g and my husband was at 23e how far that was. Also my daughter's tv screen wasn't working too. So it was a difficult f...Read more
light with dealing with my 2 year old. Very disappointed with my whole experience. It wasn't our fault where our flight from nha trang to ho chin ming city was delayed by 20 mins, that we arrived late. Also note when we booked the flight we selected the seats already too.Similar opinion? Write a review on ieatwords.com.au!
Trish81Mid North Coast, NSW
- 35 reviews
- 2 likes
Up there with the best
Surprisingly this airline was outstanding. I’ve travelled with emirates, Singapore airlines, Qantas, and New Zealand and Canada. I can honestly say that It was one of the best flights of ever had. The staff are very attentive, the food was excellent and the legroom was fantastic,
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Very happy customer
Everything from the beginning of our flight from Melbourne to Vietnam, internal flights and return was excellent.
On board attention, service with a smile and nothing was too much trouble. They also catered extremely well regarding my special dietary needs.
Would definitely fly with Vietnam Airlines again
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J.JenkinsonMelbourne
- 8 reviews
- Verified customer
A good value ticket to Europe, ruined by poor customer and ground services.
I booked a ticket via a travel agent in December 2017 for a return trip to Europe in premium economy - compared to their competitors Vietnam Airlines have a good priced product with good connections to Melbourne and Sydney.
The flight was fine, with plenty of leg room and baggage space - let down by the poor inflight entertainment system
with limited choices and poor sound quality. The food was okay, nothing special.
What annoyed me about the trip and prompted me to give a poor review, is that my bags were delayed by three days - this was...Read more
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JockeygirlSouth East Queensland, QLD
- 18 reviews
Never again this Airline should be classed as Budjet
Purchased an economy ticket Sydney-Paris return having flown with them on many trips, the last 2 trips really changed my mind to travel with them again.
It took 36 hours travel time and 4 sectors Sydney- Saigon- Hanoi-Paris and 2 transfers Saigon and Hanoi where we were left to find our own way to the Domestic Airports where we had to get a visa to cross the road and no gate direction and the 2nd a shuttle where we weren’t told where to catch the bus.
We were given meals that were Luke warm on their Dreamliners and no choice of food at all an...Read more
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RowdypatchMelbourne
I exceptional customer service from Melbourne booking office
Was confused when I wanted to book a flight using points due to different amounts for different days. Decided to email Customer Service for some information. Got better than that the ladies asked me when and where did I want to go and gave me options to select from then they did all the hard work and booked our flights. Very friendly and helpful over the phone and I think they are totally customer focused.
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charlesmoss vale
- 6 reviews
Excellent value
Booked through Flight Centre, business class Vietnam Airline from Sydney to Heathrow.. One stop each way on new Dreamliner planes
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Feliks Perera
- 5 reviews
- 2 likes
- Verified customer
comfortable and quick service
The flight I booked was a Domestic flight, flying from Nha Trang to Ho Chi Minh City. Booking and check in was easy, the flight though a small Air Bus 320 was comfortable, and arrived on time. The Aircraft was clean and the decor very pleasant. The staff pleasant
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Won’t fly this airline ever again
Booking on line with her jet aboard no problem
We were sent from gate 8 to gate 12 then back to 8 then to gate 9 - 4 hours later we finally leave HCMC
The food was really bad. Kids screaming they were over it before we had even left
So bad
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Seb
- 3 reviews
- 5 likes
Vietnam Airlines: Disappointing indeed!!
Bad experience. Relatively recently I flew to Vietnam (Ho Chi Minh) from Sydney (return). Unfortunately, for the entire flight back from Vietnam to Sydney, the entertainment system (including TV console) was not working in our section of the plane. What was perhaps most disappointing was that when this was raised by various passengers the hostesses undertook to look into the matter. Despite this, and after a few hours, no update was provided as to why it was that the entertainment systems were not working, with the hostesses simply walking up a...Read more
nd down the aisle, ignoring us. This continued for well into the flight and we were left trying to keep ourselves occupied/endeavouring to get the entertainment systems/consoles working. It is one thing for technical issues to occur. It is another thing for staff to simply ignore us. It would not have been until over half way into the flight that, finally, we were informed that the system had gone down and there was nothing that could be done. When we asked whether we could be moved to others seats, we were told that the flight was full/there were no other seats available. In short, the level of customer service provided was very poor. In this day and age for a supposed 4 star airline not to have functional entertainment for its passengers is disappointing. What is even more disappointing was that when I wrote to express my disappointment I was fobbed off. After escalating my complaint, I was offered the paltry sum of $30AUD in circumstances where my flight was $1400. I will not be flying this airline again!Similar opinion? Write a review on ieatwords.com.au!
The Y-manGreater Melbourne (Metropolitan), VIC
- 56 reviews
Good economy flying- as long as you know what to expect
Flew MEL-SGN
There are some peculiarities of this airline you need to know about - and probably what leads to all the complaints.
First of all - it was cheaper than flying SIA, and direct, so I guess one doesn't really expect SIA level service.
Having said that, boarding and meal service was fine.
Then after meal service, the staff disappeared.
After some time, I thought it would be good to get a drink. Dinging the attendant button had no impact.
Then I noticed people - many of them - eating cup noodles. Curious, I went walking to the nearest galley.
...Read more
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Brian LMelbourne
- 2 reviews
- 1 like
- Verified customer
Missed connecting flight due to their incompetence. Lazy customer service
Booked a flight from Melbourne to Nha Trang, including a 3 hour stopover in Ho Chi Minh City for my wife and I through VN airlines.
They change my flight schedule on 2 occasions shortly after purchasing my ticket, the second flight change reducing my stopover time to only 1 hour, and also including an email from VN Airlines ask me to change to a 5am flight the next morning with an offer to pay for 1 night accommodation in Ho Chi Minh City, which i decline as I have already booked accommodation at my destination (5-star resort at $350/night)....Read more
I am also very concerned as I am transferring from an international flight to a domestic flight which requires me to clear customs, collect my bags and then check in again. VN Airlines leave my schedule as is and advise that they will have staff on arrival to assist with my transfer. When i arrive VN airlines take almost 1 hour just to unload our luggage - The staff member on the ground who was supposed to assist is glued to her phone texting the entire time. Once we have our bags she leads us to the domestic terminal, tells us we've missed our flight, shrugs our shoulders and then walks off, forcing us to stay 1 night at an old, run-down hotel (couldn't even sleep due to the obscenely loud noises coming from the pipes in the walls) and forfeit the 1st night's accommodation at our destination. I've attempted to contact their customer service line for compensation for weeks now, as well as included all my supporting documentation (emails, boarding passes etc.). Each time I do their response is always words to the effect of "someone will get back to you", and then I never heard back. Completely disgusting.Similar opinion? Write a review on ieatwords.com.au!
Svenja
- 2 reviews
- 2 likes
- Verified customer
Not worth the money saved
I will definitely not fly with Vietnam airlines again simply because the food was so terrible that I decided not to eat anything the entire 9 hours to Melbourne from Ho Chi Minh. Even the smell of the food served made me choke and I recommend investing in a better airline to have a pleasant flight, I certainly did not.
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southeasternlandClayton South
- 8 reviews
Not as bad as people say
Come on! I used this airlines services frequently during the last 10 years, and four extra-long-distance flights this year alone. I can guarantee that although its service may not be comparable to the best of the world, it is still plenty pleasant and comfortable. You always get enough food and space even in economy flights, you can bring more checked-in luggage if you are a student (which I am), and the flight attendants now are better than in the past (especially in English communication skills). And moreover, I often find cheap flights to other countries in other continents with them, since they are positioned in a fairly good location geographically between Australia and everything else.
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Dan1968Melbourne
- 6 reviews
Good. Got the job done
I traveled with Vietnam airlines on my holiday to Vietnam. All were internal flights (SGN- DNG/ DNG - HAN/ HAN - SGN).
All flights left on time and arrived on time. The only issue I had was that my ticket to HAN from Da Nang was not recognized my the Vietnam Airlines system. The was soon fixed up by a helpful staff member. Be warned though, their staff at the airports speak limited English, so don't expect long meaningful conversations. And depending on who you strike, you will be shifted between 2 - 3 employees.
Also on your ticket you ...Read more
will be told that boarding starts at XX time. When in reality is will be usually 10-15 mins after the scheduled boarding time. Still, the planes left on time. I paid for excess luggage on some flights, but I think that the staff don't really worry about the weights too much. Even so, excess baggage charges, if purchased through their website, is only AUD $10.Similar opinion? Write a review on ieatwords.com.au!
Andrewsydney
- 15 reviews
- 3 likes
wasn't going to post positive feedback...
..because it might fill their aircrafts and I won't be able to occupy 3-4 seats for myself anymore ;-)
On a serious not, I flew last year Sydney - Saigon - Frankfurt return and must say it was one of the most pleasant economy flights I have had even better than some business class flights around the world with so called 'top airlines'.
Planes, food, beer and service was OK, straightforward no fuss and best of all no stupid endless in-flight announcements, only the absolute necessary. Will use them again for sure.
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Steve
- 2 reviews
- 1 like
Pleasantly surprised, despite having read the reviews.
booked all flights online SYD-HAN-DAD-HCM-SYD. Easy process through the VN website. Having read various blogs and reviews I wasn't expecting much but the new Dreamliner is now in service SYD-HCM so at least the quality, and our confidence, in the flight was good. I think its only been in service since Nov '16. We had a glitchy AV system on the outbound trip, but all fixed on the return. Plenty of variety - could have been flying any 1st/2nd tier carrier. Service, well, I think it is part of cabin attendants' code-of-conduct to make themselves a...Read more
s invisible as possible, just like retail department stores. Service was as expected, minimal - meals delivered, takeoff/landing procedures followed. We didn't have cause to require extra attention, so can't comment. All internal flights were reasonably punctual, and all were comfortable, with relatively new aircraft - maybe we were just lucky with scheduling. I don't know if just a VN thing, but I wish they wouldn't let passengers use the on-board toilets prior to take-off. There was a constant stream of passengers who couldn't be bothered to either go in the terminal, or wait till after takeoff, desperately needing to queue up for the toilets. this was on both intl. and dom. flights. Maybe they thought they would miss out on a seat. Yes, I would book them again, even on the intl leg.Similar opinion? Write a review on ieatwords.com.au!
Stuart DPerth
- 7 reviews
- 12 likes
- Verified customer
Vietnam airlines business class to Europe, just OK but could be so much more.
10/12/2015 – BKK > HAN > CDG return 31/1/2016 VN612 > VN19, VN18 > VN611
I was looking forward to the HAN > CDG leg as VN have new A350/900 aircraft on this route.
Prior to booking these flights I made a few enquiries to Vietnam airlines (VN), emails to VN Australia and VN Vietnam went unanswered, only VN Thailand bothered to answer.
VN612, BKK > HAN. A very old and tired A321 (well in need of a refit) is used on this route.
Only 4 PAX in business, not much to do, attendant served up a delicious beef dish to me and meals to the others, then...Read more
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PE
I paid double the price of EC, it was run down, I am sure the seats were old Business Class,my seat reclined no more the EC.
I have flown VN a few times before, but this will be my last time, a total rip off.
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Questions & Answers
Sallyasked
Im thinking of booking London to Sydney Business class one way in Feb. I’m concerned with the 15 hr lay over. Does the airline proved free hotels to business class passengers?
1 answer
Zack P.Vietnam Airlines
Hello Sally,
Thank you for your question.
Yes, we offer stopover program to our passengers, which includes hotel, meals, excursion, transfers and even visa for most tickets. (certain limits exist on promotional fares)
This service is free of charge, however it should be booked at least 48 hours in advance and you need to provide your passport details.
If your travel agent has any questions regarding this service, - we are more than happy to explain - he just needs to contact us. .
Ariellaasked
we are flying 2 adults and one 8 year old child this weekend from Melbourne to Ho chi Minh before continuing to Paris. We ordered kosher meals and now they tell us it is not available. This is really not acceptable. Also we were told the seats are 2,4,2 and we booked the front premium economy to find out we are scattered all over and seating is 2,3,2...I would like someone to provide a solution to our problem please. thanks
2 answers
Good luck !!!!, Vietnam airlines only offer empty apologies and nothing else. My wife and I had a horrendous experience 2 months ago with them, it bordered on racism. Only to get a we are sorry and hope you have a better experience next time. There will never be a next time, I advise no one to fly Vietnam airlines ever.
Zack P.Vietnam Airlines
Hello Ariella,
Thank you for your request. Its hard to say anything as I do not see your reservation.
Please note, for future services you need to kindly contact your travel agent where you purchased your tickets and request to book your seats. Alternatively, you can login your reservation at our website and choose available seats 24 hours before departure.
Regarding meals, we do not offer Kosher Meals from Australia, We are sorry about that. We can offer vegetarian meals instead (they do not violate Kashrut, however we do not guarantee that kitchen equipment that we use was never in contat with milk or meat). If you are very careful about keeping kosher. you will need to take care about your own food.
Please note, Kosher food may be available on your flight from Paris to Vietnam, it should be requested by your agent in advance.
Maraasked
I’m flying economy, Melbourne to Ho Chi Minh City. It says my meal is included. Will I need money for drinks etc.?
3 answers
No, drinks should be included. VN Airlines is great when it comes to providing food and drink in the cabin.
They just suck at not making last minute changes to people’s schedules.
Agree with Brain L - they are a "full service" airline, not a budget carrier. No need to buy anything on board. Only issue sometimes is finding the crew to help you - so don't be afraid to get up and walk to the galley to look for them.
No you don’t need money though they run out of European food even breakfast and are never hot
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