I booked my flight with a travel agent on 04/10/19 to Japan via Vietnam because my mum loves this airline and wanting to support Vietnam. Ok, cool what ever. Paid $1000ish for it while direct only 600-700ish at the time.
Now theres a COVID-19 out break, trying to contact them in Melbourne office and Vietnam office is impossible. After 2 minutes on the phone holding, the automated machine on the phone tell you to call back later and hung up the phone EVERYTIME.
I went online to message them on their Facebook fan page. Great reply but unable to...Read more

*** do not book flights with Vietnam airlines. In case of error on their website, and this is very frequent, you will be forced to pay twice for your flight ***
Hi, I have flown a return flight from London to Ho Chi Minh in December - January 2022/2020. This was my first time dealing with Vietnam airlines. I booked the flights in November through the Vietnam airlines website and the process resulted in multiple unreliabilities and errors and which made me end up with 2 tickets unbeknownst to me.
The website was painfully slow and unreliable to...Read more

I have flown with Vietnam Airlines direct Sydney to HCMC for the last five years, generally 5 times per annum. The recent change in baggage allowance for both Economy and Premium Economy from 30kg to 23 kg raises a few questions on why. The simple fact is profit. By reducing this by 7kg per passenger x 280 passengers on a full flight is around 2,000kg. Might not sound like much but one of the airlines biggest expense is fuel. Less kg = less fuel needed. The other issue here is extra luggage and as we all know aisians like shopping particularly ...Read more

I have flown twice to Vietnam using their national carrier out of the 8 times we have been to Vietnam since 2003 and we have flown dozens of time domestically with VA and the moaning here is obnoxious.

What you have to realise is that the offhanded, frank manner of the Vietnamese is a national trait. They are not being angry or racist (how pampered white people can claim that is beyond me), they are simply being honest. Before you get too upset learn a few Vietnamese words of greeting and thanks and you might get some different reactions.

Fo...Read more

I experienced despicable and demeaning behaviour on NYE at the Hoh Chih Minh airport. Your attendance staff for the flight to Siem Reap were rude, racist and disrespectful to me and my family. Your customer service is poor and you show no concern and any help. All your staff did was spread lies and misinformation pass on the responsibility to the higher ups and smile. If it wasn’t for the support of other people flying with me I wouldn’t have flown and gotten to my destination. This behaviour was applied to other people flying as well and it wa...Read more

I have purchased vietnamairlines ticket several times for domestic and international flights as my parents are vietnamese. The quality was just better than budget airlines that you had check-in luggage and food. However, it is getting worse. We got shock when we received the confirmation emails (some went into the junk mail which I found out 2 weeks later) for the return tickets from BANGKOK-HANOI in Sep this year that excludes check-in luggages. The booking system was really confusing and there was no detail of different classes such as on jet...Read more

My name is Matt, I'm 44 years old and I traveled to Vietnam on the 19th of September 2022 with my wife for a 1 month holiday. We both flew home to Australia on the 17th of October 2022. The experience on the flight back to Australia on flight VN781 departing Hanoi at 5pm was absolutely disgraceful, and worse than the initial flight to Ho Chi Minh City from Australia. The staff were rude and arrogant, barging past, kicking and kneeing me at least 10 times, and that was even before take off. Not one excuse me sir or one apology. One particular st...Read more

This is the worse airline by far that we have flown with. And we have traveled extensively around the world via many different airlines. Even though we were traveling via business class, the customer service we got was horrendous. I can't imagine how they treat their economy class customers! First they sent us a change of flight time TWO DAYS before departure (Singapore - Frankfurt) by 2.5 hours earlier! Not 30 minutes, not 45 minutes but 2.5 hours earlier. We do not live in Singapore therefore we naturally had pre-booked weeks before a differe...Read more

-Booked & paid for return tickets from Australia to Vietnam approx 6 months before travel dates.
-Received email around two weeks after booking that both flight times had changed which then threw out the pick up times of hire cars I'd already booked.
-when returning to Australia the flight did not board via one of the MANY empty boarding gates at airport. Instead all passengers had to board buses at the gate and travel quite a distance to the plane, where we waited approx 10-15 minutes inside the closed bus before being let out to walk to plane...Read more

On 2 Feb 2022 I was promised a partial refund on flights from Vietnam to Australia on Christmas Eve. The airline had cancelled these and several other flights that my son was booked on due to visa problems resulting in him missing the first leg of the flight from Cambodia to Vietnam. When I contacted the booking company (Wotif) they said Vietnam airlines was willing to give a partial refund which we would receive in 8-12 weeks. Today I phoned to see where the money is and was told we would get no partial refund at all. It is not necessary to te...Read more