Very frustrating not being able to book online with gift vouchers! And no contact number to call. I have submitted an online enquiry several times with no responses.

Hi,
I have been trying to redeem my tickets online, same as the previous people " IT DOESNT ACCEPT " and keeps telling me to go back and click gift voucher section, when you try to find a phone no to call - its not available, talk about not wanting to be contacted, bloody Joke.. I will tell all my friends and family not to waste their time and go to Hoyts for their gift vouchers instead!!!
Not very happy at all....
Sam

Their awful website wont except multiple of their gift cards while paying for movies and snacks, i keep getting the things as presents in various denominations but can only use one card at a time. Tried to book a movie for 2 and snacks with two 30 dollar cards, wasn't able to do the movies and the snacks because it was over 30$. The snacks are cheaper on the website when you buy them with tickets so i screen capped it on my phone and tried to get the deal at the theaters but they wouldn't honor it. Their whole website in general is badly made, its an awful process to select a film, if you're going to use archaic drop down menus at least let me chose a date, and then the time, so awfully cluttered.

Cannot use gift cards online or vouchers. Worst company to deal with, as they have no proper customer service but expect the same expiry.

There needs to be something done about this. The Cinema has received the money for the cards. The value of the dollar may decrease but in the meantime the cinema has received interest on your money.
If you had paid for anything elsewhere and didnt receive it there would be a Court Case. Why are the cinemas getting away with this??? Sometimes there are extenuating circumstances as to why the card hasnt been used. This is THEFT!!!

Friends seem to not know what to but me hehee so I have been using up the 17 Village giftcards. Very handy but must remember them.

This should not be allowed, they make a fortune out of this scam,there should be NO time limit imposed on gift card sales,rang them to extend my card date which was for $50 they said NO, thanks for nothing what would it have cost them to provide access to the gift card, sitting in a gold class cinema early week when no one is there,what a joke,will never go to these cinemas again total scam, should be ashamed of themselves

If customer service is yr main priority- you have it terribly wrong !! Or do you think brand name will get u through - unable to contact by phone and then when leaving an email message we get no response - employ me to help you earn more money - I dare you

The gift card system is horrible ! I’ve tried to book gold glass tickets and cannot with the two gift cards at the same time ! No phone number to call, so went into a village cinemas however they could also not help because they couldn’t book for another location because the systems were not linked ! After driving for 40 mins to the location to pay it was booked out!!!!!! Not happy as I wanted to use them for gold glass and and for a birthday session! It’s pointless when I can’t even call someone to help or the store to pay over the phone.

Village are one of the only companies who refuse to extend the life of gift cards. Disgraceful customer service. Takes 2 days to hear back from them. Do not buy! Ever

For a company this big, you would think they would have their gift card system sorted out. Bought two gift vouchers. One of them works, one of them doesn't. No reason... just doesn't work. Waste of time and money.

How can they put short expiry dates on gift cards. Cash never expires. They have taken the cash and all i now have is 2 worthless pieces of paper. Someone somewhere should investigate this for the fraud that it is.

We tried to use our prepaid vouchers to book online. They simply don't work. Nowhere to call. Just email or visit "in cinema". It's surprising that the ACCC or similar hasn't done anything about this. I'll be making contact with them.

I am so disappointed. I am trying to book into Gold class for this Saturday. My vouchers expire in 10 days! website wont accept my numbers. Have tried calling but only get recording. Very, very disappointing and frustrating. No way to contact and no way to book. Is this really how it works? I have other tickets that expire December and i just received more... Am I going to lose those too??? I How can this happen? I had no way to contact so thought I would try here, after reading previous reviews,I am now losing hope! I hope I hear back from you Village when you read this. I hope I am wrong in saying that I feel completely ripped off. hoping.....waiting.....

Goldclass hasn’t got a call centre anymore. All the older friends and relatives have become frustrated as you can only book online - no help over the phone.

So the voucher holders have been serval times to the cinema only to find out the session is already booked. Petrol, time, parking fees for NOTHING. Vouchers now about to expire.

Village you are robbers, theives and time for the ACCC to intervene!

OMG they have no one you can call no one to talk to except via email. Once you speak to them via so called customer service on email all they do is NOT help you. What a joke I wish someone from the ACCC or somewhere could actually look into this. [name removed] is the customer service person I spoke to via email and guess what when I actually needed customer service which is stipulated in her signature on her email at the jam factory in melbourne guess what I got? I can't help you go to the website or drive 2 hrs to the cinema OMG is that really what this world has gotten to. DO NOT GO TO VILLAGE THEY ARE HOPELESS!!!!!!!