1 Star is way too generous! Bought my friends 2 x $30 Village gift cards for their birthdays. They have let them expire. So Village Cinemas have just scored my hard earned $60 for absolutely nothing and refuse to help. This kind of action should be deemed a criminal act! It is bloody disgraceful!!

Did not receive what paid for. Did not receive anything. Website not accepting pre-purchased tickets. No phone at cinema or outside of hours. Wasted over an hour online trying to book seats. Had to go to the cinema with tickets line up and then discover cinemas full. Wait around for 3 hours for another session. Very disappointed, frustrated and angry family! Ruined the day for everyone! No help whatsoever ! Village has your money avoid the customer like the plague when there is problem delivering. Someone has to hold these people to account. There is zero customer service. They have policy and procedures in place to avoid contact with their customers.
Don't get me started on the COCKROACHES.

No way to contact cinemas (on the automated messages it says you can - this is untrue). None of the gift card codes work on their web site. Their head office disconnect you when you try and ask for a way to book. They are happy to accept your money for the gift cards but won't honor them? Are they broke?

I can understand that gift cards can't last forever but twelve months is too short, other states should adopt the NSW policy, if Village can do it there then what's the difference in the rest of the States. It doesn't cost you a lot to let someone sit in a seat but it will certainly affect my decision to give your gift cards as presents. That boat has sailed and yes I will remember to tell others.

Last weekend I took my girlfriend to see a movie at Crown Casino Village Cinemas.

When purchasing some food and beverages we were met with a very lazy and unprofessional rep.

The individual accidentally put more products through the till than we ordered and accused myself of ordering them, claiming its too late to refund the products even though we never ordered them.

After 5-10min of arguing with the individual, they finally refunded the amount of the food and drinks we did not order.

Not a very pleasant experience, I will not return.

went to book online to use gift card of $100
states card has expired? no actual date of issue?
how do you know if no date actually on card?
is this a scam? i thought all gift cards now have no expiry as they have been purchased with somebodies hard earned money??
if they need to be used within a time frame you need a date to realize this!!!

I was delighting to receive a glass village gift card from my boss
There is too many restrictions on when you can use the card and what it can be used for and the time frame its to be used with in
at 1st it seems like a lovely idea you have $50 on there so you think i can take a friend and buy food and a drink
but Noooooo its not that simple ...... can't be used on special dates, you can't use it to pre book, you can use it on cheap Tuesday, you can't you can't you can't .
anyone who is thinking of buying one of these as a Gift DON"T

Very surprised as we received not one but two $100 village cinema vouchers for Christmas which are only valid in VIC and Hobart. It should be much clearer as Village were definitely a national cinema chain until recently. Very misleading and this should be very clear when purchasing. So disappointing. What a waste $$$$$

I think 42 dollars for 2 adults, excessive to the max. Oh no popcorn either, that is 8.00 for a small one.

Received a $100 Gold Class Gift Card -no date of issue on it - went to use it and it has apparently expired- DISGRACEFUL as we had no way of knowing when we had to use it . Have told our children never to buy another one.

Terrible Customer service ... Staff that don't care.
Paid $449 for 20tickets that were not delivered and their response was tough luck, the tickets were used by someone and it was not their responsibility if was not delivered to me. But 7 tickets had not been used as yet so they will reissue those to me.
I was shocked.
I strongly believe that they are legally responsible as my contract with them was that the tickets purchased was to be delivered and that they were arranging the delivery.
I am inclined to give good reviews to organizations and in fact, have never given a terrible review in the past... but I will never go to a Village cinema again.
robert

I was given a Village Gold Class gift card. I went to the Morwell Cinema to use it, and they told me it wasn't valid, as no date of purchase was on it, they claimed it must have been purchased from another retail outlet, and it should be returned to them as it is up to them to Honor it.
This stinks the card states "Village Cinemas GOLD CLASS GIFT CARD" it doesn't say (purchased from another retailer)
Be wary, with Village Cinemas all that glitters isn't GOLD, it's CRAP

Was given a Gold Class gift card. Went to use it during an online booking - EXPIRED. The card states that is expires 12 months after date of issue. Has no date of issue or expiry date (which Consumer Affairs state mention should be clear)! Have requested that the funds be given to charity rather than "stolen". Will see what eventuates.

So after getting a $100 food and movie gift card for my birthday (sold in WA) I find that only the food gift voucher can be used in WA and not the village cinemas movie card as there is not one in WA. Emailing customer services was a wast of time as they suggested returning it to the person who gave it to me or sending it to someone who is able to use it. Thanks for the helpful advice, bit no thanks village cinemas. Why sell these gift cards in a state that cant even use it? Your customer service is appalling

The bendigo village gold class had very good service by staff but the food was certainly not up to standard the snapper and chips was dry, seemed like it was from a frozen packet at the supermarket served without cutlery it was tasteless didn't taste like it had even been cooked in clean oil.

I purchased a Village gift card in Victoria to send to a friend in Sydney. Very embarrassing because they are not in NSW only VIC & TAS. Aust Post & other outlets should make it clear what states their cards can be used in.

So we bought two tickets to Goldclass at $48 each, and went to book our seats and the booking fee was $6.50. There was no human interaction in the process. not impressed. Not going there again. It's not the $6.50 that's a big deal, it's just an unnecessary fee where their staff didn't have to do anything to action the transaction. oh this was an online booking.

my daughter in law brough gold class tickets for me and my husband and her parents xmas 15, due to us all being very busy, working hard we completey forgot about our Vouchers, daughter in law went into village cinema and was given a 3 month extention on her parents ticket, I rang up today and was told they couldnt do anything not even a goodwill situation ! Thats nearlly $300 of her hard earned money its criminal and un Australian !! :(