Equipment fine but you have to line up to get to use it. The staff are minimal and the customer service is non-existent.

I love the variety of classes at virgin, Pilates reformer to anti gravity yoga, they have it all. The body composition scanner is so handy and I have never had an issue getting a treadmill even in peak times (which is an issue I have had at other gyms). It is definitely not cheap! But you do get what you pay for. It can get busy. The front desk staff are lovely, some of the PT staff are not super great. Definitely do make the most of my membership

Main reason for joining Virgin Active was the classes, particularly Pilates. They used to have an excellent range of classes and instructors. One reason or another the instructors kept leaving and the variety of classes kept reducing. I have got to a point now where I am going to an alternative physiotherapist gym to attend classes (Pilates and strength training) as these are of a much higher standard. The gym is often crowded, gym equipment is often not maintained (spin class bikes) and equipment not updated (stretch bands, etc.). Overall, Virgin used to be excellent, but now I feel they have dropped the ball.

Virgin Active is a great and modern gym. The staff is friendly and helpful. Classes are a great and trainers bring energy and fun to each classroom. The equipment is modern and gives you all sorts of entertainment options as well. The pool, sauna and spa area is great and gives great room to relax after a hard workout. Great place. The downside is the annual fee. Quite pricey.

I always feel excellent at Virgin Active. The staff are incredibly friendly and your group fitness instructors make every class something to look forward to. The regular Zumba instructor, Steph is a lot of fun and I always enjoy her classes and feel great about myself afterwards.

My only complaint is that there are not more classes, particularly between 6pm-8pm and after 10:30am on weekends.

I joined specifically to go to classes, as advised on my initial tour of the club. There are never any spots in any of the classes I am able to attend, I complained about this multiple times to the staff there and was always assured more classes were coming - they didn't. I went to cancel and was advised I have to pay the cancellation fee as well as another direct debit. They advised they are too big to cater for individual members needs, but not big enough to waive fee's when they did not hold up their end of the contract. If you want to actually be helped on your fitness journey, and not just be another face in the crowd, this is definitely not the gym for you.

Great staff members
Wide range of equipments and classes.
No dramas while ending the contract
Costly than other gyms but then again you get more equipments and classes along with pool, spa and sauna.

Update : 09/08/2019 - Classes at some of the clubs are getting full way too soon. So unless you plan early its tough to get into popular classes

Good people and service but nothing special in terms of equipment, very expensive too, been to many gyms in my time.

So I went to look at the gym today in my corporate clothes before deciding whether to join or not and I was told to wait for a minute and someone would come and show me around. So after waiting 15 minutes and counting at least 8 staff who walked right past me or stopped to have a chat or a coffee, I decided to leave. The staff there didn't even try and stop me, they wished me farewell! Thanks [name removed] and friend for your awesome customer service #kidding in Collins St. today, you saved me a lot of money!

My daughter is a member and there was a special on if she signed up a friend she would get two weeks free and the friend would get $50 off the membership, in the terms and conditions it states that you have three months to sign up after your visit so we went there today after 3 weeks and they said oh no that ended on the 10th of April, we are 7 days to late even though the special started on the first of March, this does not make sense, were is the 3 months it should have finished on the first of June,they were so rude and not interested in any compromise, so we left without signing up, if this is what they are like before you sign up Imagine what they are like once you are locked in.

this is the first and only gym i have/will ever join. it has everything we want and more. great lunch time classes and i have never had to wait for a machine. The personal trainers are friendly and support you to do your best. love the cafe (esp the ultimate V protein shake). I have brought along friends (members of other gyms) to try it out and they have all remarked how it is so much better than their gym - they just wish they could afford it. My justification for the cost is that you get a lot of gym for your money and it would spend more than the fee going to the shops (instead of working out).
lots of equipment, great classes, friendly staff, easy to jum online and book into classes.
expensive compared to other gyms

Friendly staff, good gym equipment, not a lot of crowds and thus you don't have to wait for your turn to use it! I enjoy the gym experience. However, I have to consider its costs. It has everything from swimming pool, spas, climbing gym. Highly recommended if your wallet is big enough!
Friendly staff, good gym equipment, not a lot of crowds and thus you don't have to wait for your turn to use it!
Prices - among the most expensive gym memberships in Melbourne (last time I checked)