You really know a GOOD and bad company when things go wrong, like COVID-19.

Virgin Australia were outstanding in their support during this difficult time for us.

We didn't buy our tickets direct from Virgin, we UNFORTUNATELY went through Expedia. Expedia took us through a debacle in trying to obtain a refund for Domestic flights - they gave us misleading information. Fortunately Virgin provided prompt courteous assistance, put our tickets on Hold and confirmed that Expedia had the money and any refund would have to come from Expedia.

Virgin ...Read more

Messaged Virgin as one of the flights i was on was cancelled due to the corona virus. I rang and asked what my options were and we managed to get on a earlier flight same day, next day checked the app and wanted to check in as i was worried the flight would be cancelled again so rang them. The phones lines couldnt get through so messaged them on facebook confirming the flight, so what did they do they cancelled my booking instead, unacceptable! to make such a terrible mistake and already in a stressful situation. I booked with Qantas and it was...Read more

I am writing this review whilst onboard a Virgin flight. I booked the flights with my reward points and was happy I had enough points for a few flights.

So with today's flight I had a poor experience before and whilst boarding the flight. I showed my boarding pass for myself and my son and the lady said there should be a separate boarding pass for my son. I told the lady that we had both checked in and had been given that boarding pass. When I checked in online, I had no option to check my son in separately and it created a combined boarding p...Read more

I have a Domestic flight booked to Melbourne and because of the Virus, my trip has been cancelled. I did not take insurance, my ticket is not refundable and I was offered only 1 choice: to re-book my ticket and pay the fees. I am happy to do it but I have no idea when should I book it for. By the time I have changed the date of my flight a couple of time, I would have spent the price of the ticket twice. I understand the rules are the rules, but the rules are made to be broken once in the while to keep your customer happy. It is all about custo...Read more

I booked flights with this airline, I have to cancel my current booking, they not only WON"T give me a refund they WON"T even give me a credit towards another flight later in the year at a time when I can actually use the ticket, shameful way to do business, I was honest in ringing them and saying I have to cancel my flight but in hindsight maybe it would have been better of I was a NO SHOW instead, at least I would deserve NOT to get my money back for that, it just goes to show, honesty is not always the best policy otherwise we would be getti...Read more

I flew Virgin Australia last year and it was the worst flight I have ever experienced!

We were seated in the row directly in front of the emergency exit rows and as such our seats did not recline. Behind us were 2 emergency exit rows - and all 12 seats were completely empty!

So we asked the attendant if it would be OK for us to move one row back for greater comfort, to which she said we could not because “those seats are more expensive”.

So, instead of sitting in a more comfortable, empty space, we were forced to sit in seats with so little ...Read more

Lack of care, empathy and flexibility towards guests.
Many situations where flights have been cancelled or delayed and customers have to be ok with it.
Today I was physically at the gate, already checked in.
I did not hear the announcement for boarding although physically at gate.
Somehow missed my flight. Instead of putting me on next flight, said you have to purchase another ticket at 250 one way.
You have a guest at airport. An empty seat. Guest paid and checked in on time.
Why not just put on the next flight...
So
Paid for the next flight 250, then the flight got cancelled and pushed back 2 hours.
No compensation from their part......Read more

I normally fly Qantas work work (2-3 times a month domestically) however this time I was put on a perth - syd flight on virgin. Wow the difference is amazing. Its a long flight! But virgin gives you the smallest serve of food - certainly not enough to get your through the flight. On the same syd- perth flight qantas always has plenty of food and unlimited alcohol where as on virgin you have to pay for alcohol after one glass!!!! But I was so so hungry on the flight! It was terrible (and I’m a petite female - cant imagine if I was a male how sta...Read more