Was on a flight with my baby back home and they made a big deal out of me asking to take my pram to the gate as I was alone. As I arrived to the gate the gentleman at the front told me to dismantle my pram while holding 2 bags on one arm and baby in the other. Didn’t offer assistance and while I was doing so he told me to move out of his way so he could open the line up. Mind you I was in the special assistance line so there was no line behind me until they opened up the line for normal boarding. Once I was in line the staff were rushing me to hurry on flight and disregarded the fact that I had a newborn. Seriously if I could rate zero stars I would !!! Brisbane ground staff and check in staff are absolutely S*%*!

The customer service team are always so helpful, even though I did wait on hold for 3.5 hours due to COVID-19, they were extremely helpful and friendly. They gave us a credit without any issues. I always fly with Virgin and I think they are one of the best airlines!

I booked flights to the USA last July with Virgin Australia departing in April 2020 which have now been cancelled due to COVID-19. To obtain a refund Virgin are taking a $400 fee per ticket for flights they cancelled. My travel agent advises refunds are taking up to 12 weeks to be processed. The ACCC and the Federal Govt need to step in and stop this rort. Virgin by acting in this way you will not maintain the support of the travelling public as your actions are not only immoral but un Australian which no doubt Alan Joyce and the Qantas team would be loving.

They cancelled my flights, and then made me pay a cancellation fee to get a refund when they are the ones that cancelled the flights! They then also charge twice as much as what they said the cancellation fee would be! They just steal your money and did not provide a single service, disgusting airline.

Virgin cancelled flight due to coronavirus. Said they would issue credit voucher. After weeks they send something saying I have cancelled. Then they issue credit for part of cost but don’t cover my exit row seat costs. This is bonus for them. This is being done on 4 flights.

Virgin are not refunding even though THEY are cancelling the flights! Do not book with them they will ignore you, hang up on you when you phone and do not respond to complaints submitted 2+ months ago! You cannot trust this airline! Please sign this petition to get our money back - make this public world-wide known that this airline CANNOT be trusted!!!
http://chng.it/cV22FYYtWD

I flew from Melbourne to Los Angeles on the 7th of March 2020!

Great experience flying with VA
Delicious vegan food, good leg space, clean plane and friendly staff !!

I will definitely be flying Virgin Australia for international flights in the future.

Inflight wifi prices were a little pricey, but awesome that they offer this for the long haul flights.

Great service during the covid-19 pandemic for my return flight home on the 22nd of March, staff were friendly over the phone and offered me a free flight as I missed one of my connecting domestic flights with another airline.

Asked for guidance to handle a domestic flight management after Australian government announced 14 days compulsory quarantine from international flights. The lady on the phone was horrendous and totally apathetic.

I had flights booked to Singapore with VA on points (on Singapore Air). These were cancelled and refunded.

Thanks VA for your flexibility during this difficult time!

I will be traveling with you again.

About 9 weeks ago we flew with Virgin across "The Ditch" from Auckland to Sydney with these guys. What a turn around in service - in fact the whole experience of the flight was as good as you'd get anywhere in the world.

Firstly, the flight left on time, the aircraft was spotlessly clean, the crew were attentive and very professional and given we flew into Sydney at the back-end of the bushfires, the flight landed on time. Besides all that the cost of the fares were very competitive....................

Well done Virgin you have certainly set a very high standard for your other competitors flying the same route to match or better

Never again Virgin. You took my airfare, I even paid for an upgrade and travel insurance, and all of it is worth nothing. I will NEVER go out of my way to fly with you again. This damn virus changed my plans and your company is ‘out of pocket’ due to people not travelling. Well, I’m sure Dick Branson isn’t short of a dollar huh? Well now I am. To wait 3 hours to try and talk to someone to be told there’s nothing they can do. Except postpone the travel to another date for AN EXTRA $90?!?! Up yours.

This was a crappy service, I was told that there wasnt any food for vegans on the plane even after $565 for a ticket. Apparently they are too broke to cater to vegans.
I was told that I'd just have to buy my own meal or go without dinner and this was hours ahead that I rang up to ensure I have a meal for dinner.
They refused to give me refund. So disappointing for such a huge airline to act this way.

Virgin Australia debited my Mastercard for a service they sold me. At the time I requested a receipt for this but I never received it. I have now made numerous phone calls and exchanged many emails to no avail - even though the law states that they must provide me with a receipt within a week if I request it. They suck.