No resemblance of the airline it was a few years ago. Unprofessional, rude, uncourteous staff, with check in & bag drop systems so temperamental, that it doubles the time in queue that it used to with a staffed process. My in flight meal pretty much sums up the Virgin experience today and that of a previous flight a few days ago.

I paid a lot extra for an exit row seat and I find out the seat was broken and would not recline so during my LA to Sydney flight (aprox 15 hours) I was extremely uncomfortable and did not sleep. There were no other seats available and the flight attendant confirmed the seat was not working and would take note of it. When I got back to Sydney and complained to Virgin they denied the seat was broken and said there was nothing they could do. I will never fly Virgin again!

I usually fly Virgin and always find their sale fares good value for money. Service is usually great. I really appreciated their compassion when my travel plans were affected by the November 2022 bushfires in NSW. I wont be changing airlines. Thank you Virgin Australia.

We have always been happy with Virgin but not this time. Last Friday we flew to Perth. My husband's TV had a picture but no sound. On the return flight his TV wasn't working at all. On asking the stewardess about it she told us that the engineer knew about it. Well, Mr Engineer fix it. We then asked could we be moved - no the flight is full. No apology, no compensation offered. Basically just a stiff crap attitude. A lady seated not far from us asked for headphones before takeoff. 45 minutes into the flight my husband gave her his - well they weren't much use to him. After this flight I think we might give Qantas another try

My son broke his leg and we had to change a flights because he could not fly. We were happy to pay some fees but Virgin refused to waive any fees. We had return flights with Jet star who waived $100 per person which came to $400 and we did not even ask them for any discounts.
thanks for nothing!!!

Had a flight from Adelaide to the Gold Coast and Gold Coast to Adelaide in August/September 2022. Booking was simple and flights were great. Great Staff. Would fly with Virgin again. Thank you.

I require to book some freight from Sydney to Hobart. Nothing was any trouble. They even rang to let me of a non parcel drop off from another courier. Excellent service. Thank you Virgin freight.

Virgin are not petty and pedantic about hand luggage like bogan star...this airline is my choice over the inferior second choice...i will never fly bogan star again...my hand luggage fit under the seat but oh my god i was 2 kgs over...the sky would fall in...Virgin let me through with the same hand luggage no problem

Paid over $1,200 for Brisbane to Bali return in October 2022. This is the first international flight I have ever been on when you are not given a blanket or pillow. Of course there were no in built TV monitors for entertainment. There are only 2 toilets at the rear of the plane and for a 6 hour flight the line gets long. The food on the way to Bali was ok but on the way home it was terrible. You are only given water or softdrink in a plastic cup which is poured from a larger bottle. On the return flight two of the attendants were asleep in the rear seats visible to all passengers. I doubt whether I would fly virgin internationally ever again.

The last two times I have flown Virgin Australia the flight was oversold. This means that there are no seats available and they just put you on a later flight. Basically they don't value your time and prefer to screw you around so they don't have any empty seats.

That's okay and they can run their airline anyway they want, but I won't fly them again.

I got home 3 hours late on a Friday afternoon flight and missed my children before bedtime and completely lost my night.

Terrible business model and I've had better luck with Tiger......

I went straight to my gate on the ticket exactly at boarding time for VA883. After a while I went to the counter and asked when is boarding to be told the flight had left at a different gate. I would have to go and purchase a new ticket and flights were full for next 2 hours. Ffs how was I meant to know the gate changed when all the boards and announcemences in the terminal are for Qantas and Jetstar.
I made sure I was super early on the late flight but while at front of the line people kept asking if this was the flight to Sydney as the board said gold coast - how could this be so crap!!!!

missed a flight due to a medical emergency, the company gave credit without penalty to use on the next flight-thanks richard. In this day and age corporate australia lacks soul so it was refreshing that this company still has a heart.

Horrible airline. Left stranded to sleep in airport. Lied to that another flight wasn't available when it was. Luggage not returned. Worst experience of our lives. No care for passengers. None. Please don't take the chance- fly someone else.

I recently flew with a family member to and from Cairns with Virgin Australia. The flight, snacks and the service were excellent. I booked Economy X tickets which gave us extra leg room and priority boarding at Melbourne Airport. However, no priority boarding at Cairns Airport which didn't make much sense considering that Airport isn't as busy, but that's something I will raise separately with VA. This was the only fault I could find.

Got a question about the booking, I sent them an email and surprisingly I got a reply from them. Not bad for a low cost airlines unlike those being voted as best airlines of the year.

Night flight from Bali to Sydney. Walk up the steps into the plane to be greeted by the putrid stench of the food thats going to be served! Holding back the reflex gagging I get to my seat. Great ! Its brick hard. This is going to be horrible. Im not tall and still my knees hit the seat in front. The plane used had to be one that is used for domestic flights. The experience was absolutely shocking. Ill never ever fly virgin again. It was pathetic and Sir Dickie, if youre reading this, the uniforms worn by the air hostesses might look good on size 8 frames but definitely not on size 16

While it has a loyalty program, online options and other facilities of a modern airline, the main problem of Virgin is its work culture. Most of the employees are very casual and flights are often delayed due to their willingness to operate on time.

1. Booking is easy.
2. Lacks leg rooms in economy class, otherwise okay.
3. Others services are fine, except they are often delayed. I find one in my every three flights delayed.
4. I travel once or twice every month in Virgin and is their loyalty member.

This is a complaint about the airport security at the Virgin Sydney domestic terminal on 26 September at about 3.30pm. Their new practice is to herd people, three of us at a time, into their little sealed holding pen for their electronic sniffer. This takes three times as long as before, and also, as a person, I do not appreciate being put into their little sealed holding pen. They should apologise and then stop it. Their online complaints form also does not work. I am not flying with Virgin from Sydney again until they stop treating passengers like this.