Virgin Australia debited my Mastercard for a service they sold me. At the time I requested a receipt for this but I never received it. I have now made numerous phone calls and exchanged many emails to no avail - even though the law states that they must provide me with a receipt within a week if I request it. They suck.

Absolutely awful airline which cares more about making a buck than it’s actual clientele! You pay what seems like a lot more (as opposed to Jetstar/Tigerair) for LESS. Rotten service.

Cancelled my 6:45 flight and put me onto a 6:20pm flight. Was on hold for a total of 2.5 hours, but didn’t get through to anyone and was hung up on twice. Went to the desk at the airport and was told there was no space even though other flight combinations (business and/or indirect routes) were showing up online. Lady at desk service just shrugged her shoulders without any apology. Ended up cancelling and booking Jetstar. Won’t fly them again.

After a failed JetStar flight we were booked via Virgin Australia. Customer service was great opened the checked in early to accomodate 25+ customers whom were last minute transfer from JetStar. They were patient with our questions and very helpful assisting us as we don’t have details on our flight except we were told we are flying via Virgin.

Please do not fly with them. My flight experience was the worst I ever had, weeks ago I took a flight with them which I now regret, I found my bag was opened and I realized several items were stolen, what was even worse, the employees give me inaccurate information about what I should do to recover my things, they give me a phone number which nobody answers the phone. Even worse, they suggested to me go to the police in order to report the missing baggage. I spend a lot of time trying to do it, the officer said to me the problem was a matter of the airline and the airline has the responsibility for transporting my baggage without any problem. They still don't answer my calls and my emails. Please do not fly with them

Do not fly with them if you can.
Failed self check-in counters.
No/ rude customer service.
Weirdest delay excuses.
Contradicted gate numbers published.
Limited toilets with people squeezing into your seat to pass through if you are to be seated towards the back of the aircraft.

Always a pleasure to fly with virgin ive been flying for years and maintain my platinum status as they offer the best inhouse expereince when flying and friendly staff to accomodate my needs

Booked flight to Las Vegas to Sydney and realised after booking that my return was via Brisbane. I called customer service and was able to change flight at no cost.

Flight delayed by 4 hours. would recommend Qantas. Terrible Customer Service. Staff initially refused to care for a 85 year old woman in a wheelchair. My Disabled Father had to take her to the toilets. Many unhappy customers. Will Not Fly with jetstar or virgin again.

LIesie at the front desk tries to make things really hard!!! We almost missed our flight! She even asks for our PR document when everything is electronic now!!! This is a flight to going out of Australia and not coming in???? Think twice if we don’t have PR, why the immigration department let us in in the first place??? We don’t travel with Virgin very often and always use Qantas. But because of this experience, we will NOT travel with Virgin ever again! The staff is not trying to make things easy for the travelers. Instead they make it hard!!! Not happy at all!

Our first time flying with virgin aus and will definitely be our last. Customer service is appalling and wait time is ridiculous. We flew with tiger air with our 5 month old and enjoyed it more than virgin aus.

Virgin strictly can't offer Vegetarian food from Perth to Port Hedland for frequent flyer.
They have one and only non veg food option even though you request 20 days prior of boarding

Great Airplane to fly on nice and cheap and friendly staff and helpful and always on time and dose not always delay and food is great and great maintenance and nice and clean

Flight delayed by 15 minutes increments over a period of nearly four hours. Misleading information and rude staff. Very filthy airplane. Made to wait on the plane for additional half hour. Appalling. Will avoid flying with Virgin at all costs.

My self and a group of 3 other lady’s had all booked flights to Canberra I am the only one who used Flight Centre And Virgin we have had to cancel due to the air quality and Bush fires the other 3 lady’s including my daughter have all been refunded by Qantas. Virgin and Flight Centre will only offer a credit. Virgin and Flight Centre are taking advantage of the fires and keeping people locked in to them with no reason.