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Vuly Ninja Quest Monkey Bars
Louigino M.South East Queensland, QLD
Got Extra free goodies for inconveniences caused. I like
We got Good exclusive customer service. Their products stand out from the rest. The steel structure lasts longer in all 4 seasons as we purchased a trampoline 4 years ago.
Purchased in March 2021 at Wakerley for $2,200.00.
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The reviewer stated that an incentive was offered for this review
MikePerth, WA
- 2 reviews
- Verified purchase
Vuly Ninja Quest Good Product, Terrible Service
My experience with Vuly has not been a great one. I previously purchased a Large Thunder trampoline from them which lasted an hour before popping a strut (See Review Flawed Design). My issue was resolved by them.
Anyway, I purchased a Ninja Quest from Vuly direct for my kids for Christmas. It arrived and I started to put it together. Problem was some pieces were missing which meant I couldn't put half of it up (Half the flying fox, a major join/connector and bolts). I contacted Vuly immediately, only to be told I had to do a warranty claim onl...Read more
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Vuly PlayVuly Play
Hello Mike,
We are sincerely sorry about the lengthy process and the issues that you encountered to get your order. ... Read more
If you are still missing pieces, please email your warranty order number or your original order number and the missing items to [email protected] so we can have someone look into this as soon as possible? Apologies for the disappointment and inconvenience this must have caused, especially around Christmas time. Kind regards, Sophi @ VulyPlay