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Michael SMelbourne
- 12 reviews
Good cooking once jets unclogged
Happy overall with the cooking results but the gas burner holes are on top so the fat dripping from cooking clogs these holes. Pre-heating the BBQ for some time may unclog some holes but find we need to clear with a pin regularly. The BBQ is used with a gas bottle.
1 comment
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Peter DCanberra
- 2 reviews
- 1 like
Still Going Strong
I have previously written a review on my smoking Weber Q 3200AU approx. 2 years ago. SInce that review I have used the BBQ at least once a week and can't speak highly enough of the product. My son in law purchased a new Weber 2 months ago and is totally impressed with the build quality and ease of use. Good job Weber.
1 comment
Weber Barbecues A.Weber
Hi, thanks for your review. Happy barbecuing!
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G. HiSouth East Queensland, QLD
- 23 reviews
- 1 like
- Family Q Premium (Q3200AU)
- Verified purchase
Great BBQ use it all the time Wouldnt be without one
Is far better than our previous BBQ which was hard to clean and didnt cook as well. We use ours constantly for grilling and roasts as well. Is easy to clean and look after. Doesnt take up as much room with the handy fold down ends. Not cheap but great to have
Despite others claims was not hard to assemble if you read the instructions carefully
1 comment
Weber Barbecues A.Weber
Hi, thanks for your review. Happy barbecuing!
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Find out how Weber Family Q Premium (Q3200AU) compares to other Gas BBQs
Know better, choose better.
kimgold coast
Best bbq and great customer support
Absolutely the best BBQ I have ever owned. Great solid construction looks like it will last for years. I had a problem with the cover as it fused together one day as I left it on a chair in the hot sun. I called weber Australia and told me to go to my local store (Coastline Barbeques and Heating at Oxenford Gold Coast Great people to deal with) and swap it for a new one. haven't had any problems since.
Couldn't be happier
1 comment
Weber Barbecues A.Weber
Hi, thanks for your review. Happy barbecuing!
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Jenny
- 2 reviews
- 1 like
The Best Company
Big shout out to this fantastic company, firstly when I bought it a rep came around and set it up for me FOC and threw in a wire cleaner.
its been going perfectly now for about 6 years.
I rang the other day because my remote thermostat was going a it haywire and i told them it was an old one and without hesitation they sent me out a free part for it and it arrived within 48 hours of the phone call.
yay ya yay
5 Star customer service all the way.
Jenny - Mooloolaba
1 comment
Weber Barbecues A.Weber
Hi, thanks for your review. Happy barbecuing!
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DalejoSouth East Queensland, QLD
- 2 reviews
Go no further
I now have 2 webers, this one (in black but had a white one first) and a charcoal one (specialist model don't buy the base) I wouldn't have anything else. So easy to use and the taste of your food well let's just say you won't use the oven again. Go buy one you won't be disappointed!!
1 comment
Weber Barbecues A.Weber
Hi, thanks for your review. Happy barbecuing!
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DouglasMelbourne
Gas bottle ( LPG ) engineeting is pathetic.
After spending nearly $A1000on a Q3200 BBQ I find that the wire configuration under the BBQ for the gas bottle and the separate wire holder & fabric strap is just the worst piece of engineering by WEBER. It's complex and frankly useless. Why a specific gas bottle holder space wasn't built into the bottom wire frame mould is beyond me. It's just impracticable with the gas bottle not secured & could cause an accident at some time because of the useless gas bottle frame holder supplied. I hope Weber have product liability insurance!!!
We have ...Read more
1 comment
Weber Barbecues A.Weber
Hi Douglas - as with every product that we sell, the Weber Family Q is tested and approved by the Australia Gas Association - they test every aspect of the unit, including in this case the gas bottle ... Read more
holding system. It may be a good idea to shoot us a photo of your holder at [email protected] so we can make sure that your unit is perfect, as what you're describing doesn't sound normal. The strap is meant to be fitted around the gas bottle to hold it securely in place whilst sitting on the base plate up against the wire backing.Similar opinion? Write a review on ieatwords.com.au!
GilboKalgoorlie
Good Product
This is a very good product but to cook most things your require to buy accessories which are all very expensive suggest that they have a accessories kit sold at discount price with purchase of new Weber q cooks very good pork belly and the steaks come out restaurant style
1 comment
Weber Barbecues A.Weber
Hi, thanks for your review and support. Happy barbecuing!
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probbo
- 2 reviews
- 2 likes
Could Never Go Back To A Standard Bbq!
Had the Family Q for just on 2 years. Used 2-3 times a week, even in winter, as we use it to cook roasts, fish, etc. Unbelievably low gas usage, so very economical. As with any bbq, it requires regular cleaning to keep it in tip top shape. Highly recommended.
1 comment
Weber Barbecues A.Weber
Hi There - Wonderful to read your review - we absolutely love it when people use their Weber all year around! Happy Webering!
Dave@WeberAustralia
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Find out how Weber Family Q Premium (Q3200AU) compares to other Gas BBQs
Know better, choose better.
Frame melted after roasting.
After watching a Weber youtube video on roasting pork belly i decided to try it for myself. I didn't expect the frame to melt and virtually leave the bbq unusable! I can't even shut the lid now. I am extremely disappointed as up until now, the Weber has been a great bbq that I have enjoyed using.
1 comment
Weber Barbecues A.Weber
Oh no! Please make contact with our customer service team on 1300 301 290 or email at [email protected] - we would love to help you get the unit back up and running - but just as importantly co... Read more
nfirm that you are using it correctly. It's really important that when you roast on any Weber Q you use the convection trays, and a trivet sitting on top (there are different sizes for each model weber Q) - when doing so the excess fats and juices drain safely away and this sort of situation won't happen. It's also (of course) really important to keep the inside of the barbecue bowl clear of excess build up of fats and debris - if not the fats cannot drain away, and yep they can catch on fire in the cookbox if it's not clean. Great to hear that (up till this!) you've loved using your Weber - let's get it fixed up and get you back to loving your Weber! Cheers, Dave@WeberAustraliaSimilar opinion? Write a review on ieatwords.com.au!
Con BMelbourne
Great BBQ !!!
I've had my BBQ for a little over 2 years now and I use it nearly every weekend, my steaks and chops always turn out perfect, I had an issue with my grill plates but Weber were fantastic at resolving it, I now own a kettle and love it.. Thank You Weber, keep up the great work.. Cheers..
2 comments
Weber Barbecues A.Weber
Hi, thanks for your review and support. Happy barbecuing!
I'm a huge Weber fan, I have a FamlyQ, BabyQ and a Kettle, i'm in the market to buy another Kettle, and am hoping Weber can consider my Loyalty as an Advocate and offer some form of a discount towards my purchase..
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Paul
- 3 reviews
- Family Q Premium (Q3200AU)
- Verified purchase
THe most outstanding customer service IN THE WORLD
I have a Weber Family Q. I love it - it cooks meat like nothing else. The other day it got extremely hot apparently due to a fat fire and the BBQ tray melted into the trolley. I contacted Weber support for help, and sent photos of the damage. The response was swift. They advised they were sending a technician to have a look. Just 2 days later the technician came to my house and replaced all of the damaged components - no charge! I'm pretty sure there is no other BBQ manufacturer in the world that would do that, and to say I was impressed, surprised and grateful is an understatement. Weber Australia - You take customer service to a whole new level! Thankyou.
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Debra
- 2 reviews
- 2 likes
They have put the MMM into yummmmm.
I purchased the baby Q for caravaning some 7-8 years ago and was so impressed i have now purchased the larger family Q3200 for home use. We have found they use very little gas per bbq, supurb juicy, flavoursome meat that melts in your mouth. Easy to use and can cook anything your normal oven can cook including cakes, scones, pizzas etc..( i have cooked all will no problems )and high top is great for bigger roasts. Cooks pork crackle to die for. I just love these barbies. The only very small problem, if i can call it that, is i find it hard to reach gas knob under the Q3200 bbq but if i tilt the bottle it's not so bad, still love it!!!
1 comment
Weber Barbecues A.Weber
Hi, thanks for your review and support. Happy barbecuing!
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Andrew
- 2 reviews
Easy to use quick heat up
I have not wanted a Weber kept with the old style but finally purchased a Q3200 on Saturday used it 5 times since great steaks and good fish basket cannot wait for a roast. I was silly waiting so long it is simply brilliant
1 comment
Weber Barbecues A.Weber
Hi, thanks for your review and support. Happy barbecuing!
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Questions & Answers
Colin Casked
I need to covert my webber Q from natural gas to 9kg bottle gas. The serial number is AH 1367498
3 answers
Sorry I'm unsure....just give an approved Weber retailer a call and ask
Weber state on there website they dont sell conversation kits for the saftey of there customers. It will also void any warranty on it.
Weber Barbecues A.Weber
Hi Colin, thanks for your question. We can organise conversions for your barbecue. This is organised through our head office as (depending on the conversion) there needs to be a technician involved as well as the parts. Can you please contact our head office on 1300 301 290 to organise this.
Josh, thanks for jumping in on this conversation. That's not true; we do sell parts to customers. As mentioned above, depending on the type of conversion will depend on whether a technician or gas fitter is required, so there is a process to go through before we can send out parts.
The statement you're referring to applies to US barbecues- in Australia and NZ, it's a different process and we do allow conversions. Hope that helps clear that up!
Naomi N.asked
Hi there, we have a Weber Q3200 we are wanting to put a new lid on it. Does the latest lid (with only Q label) on the top fit ok? Also can we just swap the thermometer straight over?? Cheers :)
1 answer
Weber Barbecues A.Weber
Hi Naomi, thanks for your question. If you have a Q320 (older model), then the new Q3200 lids will fit as the cookboxes are the same size.
The thermometers are different shapes, so you'll need a new one to fit the new lid. If you want to purchase one, please contact us on 1300 301 290 and we can organise the order over the phone through our head office.
Louasked
I am keen for a built in Weber.
Is the Q3600 the only option?
Also why is the Q3600 significantly more expensive than the Family Q models.
Does this relate to durability, size, materials....?
Lou
1 answer
Weber Barbecues A.Weber
Hi Lou, thanks for your query. In terms of built-in barbecues, we also have a Summit range here: https://www.weber.com/AU/en/barbecues/premium-gas-range/summit-series/summit-e460-ng-built-in/7261024.html?cgid=221#start=1
The difference in price relates to the stainless steel housing, as well as the re-designed burner system, to fit the built-in specifications. If you need any more information on these barbecues, please let us know.
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Weber Barbecues A.Weber
Hi, thanks for your review. Happy barbecuing!