Weber Family Q Premium (Q3200AU) Questions & Answers

Hi Colin, thanks for your question. We can organise conversions for your barbecue. This is organised through our head office as (depending on the conversion) there needs to be a technician involved as well as the parts. Can you please contact our head office on 1300 301 290 to organise this.

Josh, thanks for jumping in on this conversation. That's not true; we do sell parts to customers. As mentioned above, depending on the type of conversion will depend on whether a technician or gas fitter is required, so there is a process to go through before we can send out parts.

The statement you're referring to applies to US barbecues- in Australia and NZ, it's a different process and we do allow conversions. Hope that helps clear that up!

Hi Naomi, thanks for your question. If you have a Q320 (older model), then the new Q3200 lids will fit as the cookboxes are the same size.

The thermometers are different shapes, so you'll need a new one to fit the new lid. If you want to purchase one, please contact us on 1300 301 290 and we can organise the order over the phone through our head office.

Hi Lou, thanks for your query. In terms of built-in barbecues, we also have a Summit range here: https://www.weber.com/AU/en/barbecues/premium-gas-range/summit-series/summit-e460-ng-built-in/7261024.html?cgid=221#start=1

The difference in price relates to the stainless steel housing, as well as the re-designed burner system, to fit the built-in specifications. If you need any more information on these barbecues, please let us know.

Hi Matt, have you checked the battery behind the button? Ensure you've changed this, and when you take out the button check that there isn't any corrosion inside the chamber from the previous battery.

If that doesn't work, call us on 1300 301 290 and we can organise a new ignition kit to be sent out to you. Thanks!

Hi Pat, are you talking about a Piezo igniter (red button, about the width of your pinky finger) or the larger electronic button with the lightning bolt?

If your piezo igniter is broken, you may need a new one. if it's the electronic igniter, then you should be able to insert it, twist and it should stay in place.

Great! let us know if you have any further queries :)

Hi Richard, we can help with that. I'm assuming you're talking about the cookbox and burner tube, and perhaps the gas hose as well? All spare parts come from our customer service team, which can be contacted on 1300 301 290; just have the serial number of your Q handy when you call, so we can look up the parts easily. Alternatively, you can email us at [email protected] and we can handle your query via email.

Can I ask what happened to your current ones?

Hi Tim, this is correct. As the Family Q has two burners and is a large barbecue, the outer burner is left on high to provide the right amount of heat and keep it constant through the barbecue. You need to ensure that you're only using the small middle burner on low for the first 20-25 minutes, then turn it off.

Are you using a convection tray and trivet when roasting?

Hi Virginia, are you referring to the wind deflector part that sits over the hole in the bottom of the cookbox?

If so, as the Family Q cookbox is quite large, the deflector helps keep any breeze from entering the bottom and reducing the heat performance of the Q.

If you are referring to a different part, then please elaborate a little more and we will help the best we can. Thanks!

Hi Milko, are you talking about the bit of metal that goes across the hole in your cookbox? That is called a Wind Deflector, and it does exactly that :)

Hi Rob,

If the area you are intending to build in does not have adequate ventilation then yes it will require some type of range hood.
Best to give us a call on 1300 301 290 for all the specifics, as well as your chosen construction company who will be doing the fit out.

Cheers!

Unless otherwise specified, it is recommended that you remove your hotplate (if you have one) and use a convection tray and a roasting trivet. To ensure that the bottom of your roast is not scorched by the hot grill bars.
The convection tray and trivet used together to transform your Q™ from cooking in barbecue mode to oven mode in seconds. The convection tray is engineered with vents designed to circulate the heat above, below and perfectly all around the food. The vents also allow the fats from the roast to drain away, falling between the grill bars.
The set-up is simple.
• Place a convection tray on the grill so the four locating tabs sit inside the covered areas of your cooking grill. The tray should now be positioned in the middle of your
Q™.
• Place the roasting trivet on the tray. You are now set up for roasting or baking.
When you are roasting or baking you must pre-heat the barbecue. The instructions for pre-heating the Q™ for roasting and baking can be found in your cooking booklet received with the bbq. All models have slightly different roast settings.

To pre-heat your Family Q™; Open the lid and place the convection tray and the trivet in position.
• Turn both control knobs to the START/HIGH position.
• Press the ignition button to light the barbecue.
• Allow the barbecue to run for 10 minutes with the lid closed. (On high)
• Now that your Family Q™ is pre-heated,
• Turn the small burner to low setting (for 20mins)
• Leave the large burner control knob on the high setting.
• You can now place your food inside the Family Q™.

Hi Leanne, yes you can convert it, but if you haven't used it yet, I would suggest going back to the retailer you purchased from and look at swapping it over. If that is not an option, you can call us and we will organise the parts and technician for the conversion- call 1300 301 290. Cheers!

Hi Tony, thanks for getting in touch. We wouldn't suggest that you built it into a wooden bench as it's a combustible material; something like stainless steel or stone would be more ideal.
If you give us a call on 1300 301 290 we can let you know the specifications required and some places to look in regards to building it.

Hi Eileen, there should be a battery behind the button - if you hold the front of the button and twist/shimmy it a bit, it should pop out and reveal a battery.
Change that, and if your igniter still isn't' working, then give us a call as you may need a replacement kit- it's free of charge as the igniters are covered for the life of the barbecue.

Thanks

Hi Kevin, thanks for getting in touch.

This link may help you, as it shows our rough cooking times for different sized roasts poultry http://www.weber.com/GB/en/cooking-time-tables/nav18.html

We typically say to add 10% of the cooking time to cater for two roasts; if it’s 2x 2kg chickens cook it for 1 hr 12mins + 11 mins (roughly 10%)= total cooking time 1hr 23 minutes.

I would say that 1.5 hours is a little long to be roasting the chickens, and you may be overcooking them. If you follow the guide above, I believe you'll get some great results.

Hi John,

What you're referring to is also known as a 'Wind Deflector'; it's a little piece of flat metal that goes across the drainage hole at the bottom of the cook box in the Family Q series. As they are larger barbecues, the hole is bigger, and therefore more wind can potentially enter the barbecue and make it hard to maintain temperature. This little piece of metal just helps reduce the wind. You should leave it on, don't remove it.

If you need any further assistance, please let us know.

Hi Cathy, we're sorry to hear about your lid, and we will definitely be able to help you with it.

Exactly what Andrew said; please contact us either by the link here: or via 1300 301 290 and we'll sort it out. Thanks for getting in touch.