Weber Q 220 Questions & Answers

Hi Leah, we have half-hotplate options available online here: https://www.weber.com/AU/en/accessories/cooking/griddles/

We don't recommend a full hotplate for the grill as we believe you get better results with half grill, half hotplate. Hope that helps!

Hi Florence, we can replace your igniter for the life of the barbecue. Please call our customer service team on 1300 301 290 and we can help you :)

Hi Peter, great to hear you're loving your Q! Being a 220 model, this is our older version of the Weber Q because of this we have limited options available for a cart- if you call 1300 301 290, we may be able to source you a cart that fits as you won't find it in a retail store.

As for the covers, you can have any of the following and they will fit you Q:

https://www.weber.com/AU/en/accessories/care/covers-and-carry-bags/weber-q-cover/7111.html
https://www.weber.com/AU/en/accessories/care/covers-and-carry-bags/baby-q-weber-q-portable-cart-premium-cover-full-length/7113.html - designed to fit over cart
https://www.weber.com/AU/en/accessories/care/covers-and-carry-bags/family-q-weber-q-with-patio-cart-cover-full-length/7184.html - designed to fit over cart

Hi Harry, thanks for getting in touch.
This shouldn't be happening, and we'll gladly replace the dials for you as they should still be covered by warranty if it's within 5 years of your purchase.
Can you call us on 1300 301 290 and we'll sort this out. Thanks!

Hi Chris, thanks for your question.

It could be a regulator issue, or that your flow of gas isn't enough to sustain the barbecue once it's lit. If you want to give us a call on 1300 301 290 and have your serial number handy, we can organise one of our technicians to come out and have a look at it under warranty.

Thanks again.

Hi Grant, thanks for getting in touch.
They just slot into the cart design, sitting on top; gravity keeps them in place.
While they aren't technically secured into the stands, the Q's are quite heavy and the slot for them to sit in is made to measure, so they shouldn't move unless the entire cart is knocked over.

Hope that helps!

Hi Anthony, thanks for getting in touch.

Unfortunately, no, it won't fit. The Weber Q220 is compatible with the Rolling Cart (6548) and Stationary Cart (8460), not the Patio Cart.

If you need any further assistance, please let us know. Thanks

Hi Rori, thanks for your question.

The temperature gauge on the outside of your Q lid is there to help you monitor temperature and to help identify cooking times.
That being said, it is a guide only, and most of our recipes are written according to dial settings rather than temperature- i.e. turn your burner control knob to the medium setting.

If you need any more information, please feel free to call us on 1300 301 290. Thanks!

Hi Sam, thanks for your question.

You should be using one of our disposable drip trays inside the slide-out metal drip tray holder underneath your Family Q; it shouldn't just be used on its own.

If you ring our customer service team on 1300 301 290, we can help you with any replacement parts you need, and you can get the disposable trays from most Weber Specialist Dealers and Weber Stores. Thanks Sam!

Hi Josh,

You can remove them; you just need to loosen the screws that hold the arms and then pull them out. If you need any further instructions, please let us know!

Hi David, thanks for your question.

It does sound like you might have a faulty gas bottle - we definitely recommend taking it back to where you purchased it from to ask their assistance. If you need anything further, please call our Customer Service team on 1300 301 290.

Hi C L, thanks for your question.

To put your mind at ease, Weber USA hasn't used Lead or Cadmium (used in the colour red) since the 1990’s.

The inside of the Q lid has never been painted although there is a small amount of overspray around the rim. Any flaking on the inside would just be a build-up of carbon from the smoke.

Your lid should not be flaking on the outside, so can you please either call our Customer Service team on 1300 301 290 or email [email protected] with a photo of the lid itself, as well as your serial number and contact details and we can take it from there. Thanks again.

Hi Bevan,

We cannot say that we have tried an oven bag in our barbecues, however, we would recommend against it in theory.

By using an oven bag, you're limiting the amount of flavour that can be imparted in your meal from the famous Weber flavourizer grills, which create a flavoured smoke when oils and fats hit the heated surface and circulate around your food using the convective style of cooking that a Q provides.

There would also be a risk of the flames catching the bag. While there shouldn't be any large flames, there could be the occasional flare due to the burning of previous cook's fats and debris.

Hope that helps answer your query Bevan, thanks again.

Hi Liz,

For over 60 years, Weber has engineered barbecues with remarkable cooking systems. The Weber Q is no different. The cooking system has been specifically designed to work with the lid closed. By using the barbecue with the lid closed you can achieve a unique barbecue flavour that you can't get any other way. You'll also save gas and money because your Q will be more efficient and you'll keep your barbecue area clean.

By cooking with the lid closed, you'll find that you get an amazing flavour in your food. With the lid closed, barbecue smoke created by fats and juices vaporising on the hot grill bars or hot plate will circulate and give the food a unique smokey flavour. Cooking with the lid open lets all that delicious smokey flavour escape, and you won't get that famous Weber flavour.

Hope that helps Liz, thanks again.

Hi Nicko,

No, only Q2000/2200 fit on patio carts, your Q220 will need a portable cart, that you can find here: https://www.weberbbq.com.au/weber-accessories/q-portable-cart/

Hi rev, please call us on 1300 301 290 and we can organise new screws for you. Thanks

Hi C S

Ideally, every five or six times you use the barbecue, take your grill out and brush across the burner tube with a clean dry grill brush.  You can also pop either a safety pin or paperclip through each of the holes in order to dislodge anything that may be stuck.

Hey Phil - I'm sorry about your experience with the side tables. Unfortunately I do not know of any other strengtheners that are available to stop flex. In some cases the holes have held a small metal bar that enabled you to store a tool set in there (when packed up as well), but not for what you're suggesting.
Glad to hear that you love it other than the tables - and sorry I don't have any more info or solution for you at this point.
Cheers, Dave@WeberAustralia