Very Inconvenient compared to most of its peers. 1) Strange cutoff time. eg. I withdrew money from ATM in the morning, it will appear in the account as of the next day and accounted in for the daily limit for next day, so the daily limit effectively covers two days; 2) You cannot move the surplus money back out to your Westpac accounts unless you clear the account entirely and move the whole balance at one go which is ridiculous. You cannot move your AUD balance out and leave your USD in there for example.

Used card twice in 1 day at Walmart. Booked our next Motel. Arrived 8.30 pm, told our card was declined. Spent over 2 hrs on phone to Sydney to be told" Nothing I can do as the westpac Fraud Dept. had stopped the card. We were told to not use it shopping (?), but withdraw from ATM. Went to England, withdrew from an ATM. Had to make another withdrawal and Card was declined, Again, with No notification to the card holder !
Left us with no money for food or accommodation !
Ok they're trying to protect you, but the way they do it, just leaves you, high n dry, with no access to your own money!
There's better cards out there !

Just got back from USA. Was concerned as I had read all the reviews but was too late to change. Used it at shops and ATMs with no problems at all. Took 6 days to have unused money returned to my account. Had no issues finding the right ATM. Took few minutes to understand how to use the app initially. Will use again.

Have been on a chat with westpac bank for hours trying to simply figure out how to add japanese yen to the card. They don't know, the link does not work & you cant call them from OS if you only have internet access (you need to make an international call). ridiculous.

Do not use this card. Although this card is easy to set up and use, getting your money back is impossible - you may not get it back. The "customer service" staff just put you on hold and then pass you to someone else who will then do the same, and will probably hang up on you. They will tell you that the information on the website is not correct, and have excuse after excuse after excuse as to why your money hasn't come through. I can't believe Westpac is associated with this awful product. Steer clear.

This stupid card didn’t work when I was overseas and then l couldn’t access any of my money that was loaded on it. When I called customer support and tried to find out what the problem was they said l had to go to a Westpac branch!!!Yeah because they are everywhere in Italy!!! Do not use this card!!!! I

Wow, can't believe there's so many negative reviews! Maybe I'm the lucky one??! I've been a long term Westpac customer, so I took on their promotion and tried this card out when I traveled to Europe in October. I love the instant load from my Westpac account, I used other travel money card before, had to wait for bank transfer.
I went to Germany, France and UK, no problem using this card at shops or ATM. The app worked well, easy to check my balance and convert money.
The only annoying part was somehow the chip didn't work so I couldn't tap to pay, had to insert and sign every time.
There's been a delay, but I finally got the $50 promotional cash back.

Don't get this card. Travelled to USA. Card would only work on Bank of America ATMS if u could find one. Time and time again Arms rejected card. Rang help line they stated no problem with card. Still didn't work. Luckily my credit card worked or I would be buffered. Not good enough Westpac for promoting this product. Also you can obtain the balance but not transactions.

I used my global currency card to withdraw money at a Westpac ATM yesterday and I was charged a $4 fee. According to the PDS, no fee will be charged if you withdraw money from a Westpac ATM. When I called up the Customer Servce line I was told that it was a system error and that they were looking into it. When I asked the staff if I would be refunded the fee, she was unable to confirm if that would happen or when it would happen. I am disappointed with her response to say the least. Westpac should make some kind of announcement or notify cardholders about this system error and assure them that they would reverse the fees charged as soon as they are able to fix the problem.

What a way to start my holiday. I am trying to access my money in Hong Kong. My card has now been blocked because i tried it at the bank i was told to use by staff at westpac global, i reset my password three times, still not able to get my money. I have phoned Westpac 6 times on their os no, no answer. Will never use this card again its rubbish, frustrating and a waste of time. Just use cash its less hassle!

I wont be getting this card again I have lost hundreds of dollars in charges so even though the AUD is more than the NZD it made no difference as the money that should have been saved was swallowed up entirely with fees!...so I will be cutting this card up and closing that account in the coming days for sure.

Card was blocked after a few normal transactions. Phoned to get it unblocked. Used again, then blocked. Another phone call and no explanation. Extremely inconvenient and annoying. Try a different travel card.

The app doesn't work. Couldn't access my account via any device without activating my card each time with new password each time. I am so frustrated and angry that I was sold such a dud. Westpac have the wrong website on the paperwork and wasn't until I called the contact centre that I was informed the correct address to login. I have wasted so much time, including on the phone and in a branch trying to get the cards to work as they should. Even the Westpac call centre couldn't get it to activate via the app. Totally regret going to Westpac!!! I now have 2 days left before I leave for my trip and no time to get another card delivered.