I realised 5 hours in on my 14 hour flight, I'd left my cards in my wardrobe. I assumed they could arrange replacement cards. I was wrong. My only options were to revert my US$ back to AUD at a huge loss and then pay a fee to get the funds sent via Western Union and then get the AUD exchanged back into US$. Considering the size and profit margin Westpac makes on its prepaid Global Credit Card, you'd think they have a system to deal with this type of situation. The Bank of America is one of their Global Alliance banks, why can't they issue me with a replacement card? I won't use them again and when I get home, I will take it further.

Crap don't bother, they charge $2.00 for withdrawals, they block your card even tho you notify them of overseas travel. Hard to call them. Crap crap crap!!! Been trying to call them and get the issue resolved with the blocked cards but no luck and help.

Made a call to enquire about the Westpac Global Currency card and Philippino rep named [name removed] had such a bad internet connection he couldn't communicate properly due to terrible lag. Then he transferred me to Melbourne, who said that I needed to talk to customer service and they then transferred me back to [name removed] who then transferred me to Melbourne who then didn't answer the phone. Absolutely useless service. Do not use!

Had to cancel my debit card while travelling and assumed I would be able to use this instead. It would often not work even when I had sufficient funds. It takes days for money to transfer to the card if at all. Tried using b pay and paying using Bsb and account number. I'm very lucky I was travelling with friends who I could borrow money from otherwise I would have been stuck in Turkmenistan with no money and been deported.

Used this card on a 3 week trip through America and it worked great.
Used the bpay option to load money onto the card before i left and it was on the card within a couple of days.
I had no issues withdrawing from ATM'S or using the card through the eftpos machines when purchasing goods.
Would happily use again.

I tries to transfer from my bank account direct to card. Funds came out of account but not onto card. Phones support and they told me these transfers did not always work. I suggested the card was flawed - Support argued that is wasn't flawed as it worked some ties for some customers. What??? Took 5 days to get money back.

Transferred money from the cheque account to my global currency on 30th June and still the money is not in either of my accounts. I called customer service and was told the money will be on my account within 48 hours it's 4 July now which is 4 days and no money in sight. Not using this product again.

Unable to withdraw money or use card after just a few days in Japan, still with two weeks left and our tokyo accommodation to pay before we can check in. When we contacted westpac to get assistance in accessing our money, online they said we have no daily limit so it shouldn't be a problem however over the phone they said we have exceeded a limit and there was nothing they were going to do to allow us to access OUR money. We are now stranded in Tokyo with no money and no accommodation for the night. Absolutely disgusting company and despicable customer service.

Transfer of funds between accounts (my Westpac Choice to Currency Card) did not work, system was down. It'll take 24-48 hours before money is returned. Other options (Pay Anyone and BPAY) take long too.

I have used my card about a dozen times across America and Europe and have never had any problems using it at all. Love the new instant funding from Online banking (better than the old BPay loads). Also use mine for online shopping in USD. I also use the ATM locater attached to my online banking so can see which ATM's I can use without getting charged a fee.

Load your card instantly through Westpac Live Online Banking. Ive had no problem with card on 3 trips to UK. Always use it as way of getting cash out and only use Barclays bank (no ATM fee). When you get back, transfer to AUD and spend it!

3 years ago I got the Westpac card. 3 days to load money, not instantaneous. Partner had Comm Bank Card - loaded immediately. But - made human error yesterday - instead of transferring funds to credit card - transferred the funds to the Global Card. Instantaneous. Went into Global Card site to rectify and transfer funds back - 10 business days for the transaction to be rectified. I mean - this is internal banking and should go both ways. Rang up Westpac - service was good, but was told the Global Card 'is an external party'. C'mon! I work in IT - if I can transfer the funds IN, I should be able, as part of my accounts VIEW to transfer them back. Westpac - please get your act together.

Transferred funds Saturday via mobile "instant" app. now Thursday and still no money on card. This is pathetic in an age of instant transfers. Why promote a product that doesn't perform?

November 7th 2017 Update: Update from previous comments

A recent update has improved my opinion, still a bit cumbersome but with the ability to reload immediately via Westpac’s mobile banking it has improved. I still hate the banks for their rip off exchange rates.

I have not used my card overseas yet but reading the other reviews I am getting somewhat concerned. My issue with the card is the delay between a fund transfer via Bpay and the funds being available. I transferred funds on Monday and it's now Thursday and the funda are still not available for me to convert in another currency. The exchange rate is also unfavourable. Based on the reviews, I will cease loading funds on my card and exchange cash instea in thr lead up to my trip.

Having applied for the card, it arrived in a few days and it loaded easily using internet banking. The mobile app worked well while we were traveling across Canada and USA. We were aware of the need to find partner ATM's and so we obtained cash reasonably OK. Using it as a credit/debit card worked well.
The problem: The exchange rate differential. I loaded AUD to USD at 0.714 and the unused cash I retrieved at equivalent of 0.800 6 weeks later with no great change in exchange rates generally.
Summary: the card worked OK, but the giant sting in the tail is when you the exchange rates.
(PS we got much better exchange rates with a citi bank credit card despite the international transaction fees)