Do not use this card, you can be left with insufficient available balance. The hotel pre-authorised payments and then debited the same amount when checking out, so the card was debited approximately DOUBLE the actual cost. The pre-authorisations are pending payments and are taken off the available balance leaving you short of money for the next 30 days until the pending pre-authorisation times out. NOT HAPPY

I have been using a WestPac global currency card for years without any problems. I used it in the UK, few European countries and South-Africa. No issues with withdrawing cash or paying. The mobile app works great. Make sure about your exchange rates and load and exchange money as needed. Seamless to add money and exchange as needed with the app. Like anything else make sure how to use it and the associated rules. Better to use than have your normal credit card hacked.

The customer service to get a card is a joke. Made 3 phone calls and no one could actually answer a question, one person promised to call back, still waiting on that call. Had the misfortune of dealing with a Samuel Smart and unfortunately didn't live up to the name and as I result I never actually the card. Strongly considering moving banks as a result.

We went to Thailand in March and still in the process of complaints to get our money back. We had over $1,800 stolen by credit card fraud while over in Patong. Because the card is still in our possession westpac believes this is not classed as fraud. Bloody ridiculous. We have been fighting this since March and have been loyal customers for 2 decades. We will be taking our business and personal accounts to another bank. Global currency cards are outsourced and are not handled by westpac until a complaint over the decision is reached. Do not use.

This is the worst and most complicated currency card ever. Warning - do not apply for this card. Completely impossible to use and ten business days to retrieve funds. Never again.

AVOID THIS PRODUCT. IT DOES NOT WORK App continues to crash...is unusable for practical purposes...should be illegal. Westpac knows this app is unreliable yet persists with allowing customers to apply for and use it. Unconscionable arrogance and disregard for ethical compliance. Unbelievable that Westpac is allowed to do this. Regulator and the Government are as much to blame for this flagrant fraudulence

On 28th February 2018 I transferred $7215.13 back to my Westpac account from my Global Currency Card and closed the account. I was very surprised to learn that it would be ten days to get my money back in to the account. It has now been twelve days and the money is still not in the account. As far as I am concerned this is blatant use of my money for 12 days without my permission.

My money has been withdrawn out of my travel card by Westpac. They told me 10 business days, still no money and they can’t tell me where my money is. Worst card never using it again. Westpac where have you invested my money?

Transferred money on to my card to find out later on that it was expiring in 8 days without any warning when I put the money on. Tried to take it off and was told it would take 10 days and the the exchange rate now meant I would loose 1200 AUD in the exchange. The call centre gave no assistance and it ruined our holiday. Warning. Do not use Westpac they are a rip off. When we get home we will be canceling all our facilities with Westpac. 5 business accounts and 3 personal accounts along with a home loan account.

Not only is it absolutely RIDICULOUS for it to take 10 BUSINESS DAYS to transfer money from a WESTPAC travel card back to your normal WESTPAC account, MY MONEY DID NOT ARRIVE IN THIS GIVEN AMOUNT OF TIME. When I called I was given a "okay well I notified them so it'll take a couple of business days for action to take place". This is COMPLETELY unacceptable. Never use this.

One a balance appears in your Currency Card wallet, transferring into other currencies is reasonably easy.
## Transferring money from your own account via online banking takes 10 working days.
## Transferring money online from your Global Currency card back to your account when you get home takes 10 working days...what sort of service is this. Where has this money gone for 2 weeks?
Don't get a Westpac currency card!!!!
Exchange rate is average.
Trying to get help over the phone doesn't help.
I called Global Currency card Assist twice from the US .... poor.

Ordered these as I was already a Westpac customer and looked like a good idea on the website advertising. I was also pleasantly surprised when they turned up within the week. After reading reviews I think I will try the ANZ cash packs which offer a good exchange rate.

Very Very frustrated that it takes so looooooonnnnggg to get my money back off the card on. 10 business days - come ON! Will never use it again! Not Happy, Jan.

I recently got the westpac travel card, very easy to use money loads out of my westpac account onto it straight away no charges either. Haven't had any trouble using it in South America so far would recommend

Come Thailand & make withdrawal of AUD $800 using Westpac Travel Card.
Later check my account & find Westpac charged me $75 for the transaction.
This is virtually 10% of my withdrawal & is absolute gouging/racketeering of worst kind.
Wespac says use Global Alliance ATM,s to negate fees but NONE in Thailand.
RUBBISH BANK 8-(