I clicked on an ad for this product when searching for travel cards online. I attempted to sign up for this at the Westpac branch in Queen Street Mall in Brisbane, as there is no way to sign up online unless you’re a customer already and have internet banking access. There was supposed to be a bonus $50 on signup, neither staff member I spoke to had heard of the promo, but quickly found it on their internal (intranet) page when prompted. I never got the card, as despite all their advertising, both staff said I had to be a Westpac customer to si...Read more

The expiry date on our Global currency card corresponded to when we were away travelling. We went to local Westpac Branch so see if the Currency Card could be issued a few week earlier than what we envisaged would occur automatically.

The branch response was "sorry cannot help, call the 1300 number". As the card is linked to my wife's customer number (although we have a joint account) she called the 1300 contact. After answering several questions regarding ID (full name, DOB email etc), then they started asking detailed questions about balan...Read more

Do not recommend this card. Dont bother and dont waste your time and money. I am a long time customer with Westpac. So was very surprised at the lack of quality and lack of service of this product.
REASONS and personal experience.
1. Westpack branch staff clearly state their unwillingness to communicate with the Global currency card staff.
2. If any issues like card is blacked, they do not notify you and when calling them they will not give you reason. You need to go to a branch to verify your identity. How is one supposed to do this when ove...Read more

I am a long time Westpac customer and used the Global Currency Card for travel throughout the USA. I had no issue using the card during the trip, nor was there any issues with topping up funds along the way via the mobile app. I though it was going well. The only issue I had and it is a significant one, is that the card still had pending transactions after the trip had ended and they continue to be extremely difficult to clear.

The two major transactions that have my money held were for over AUD$2000 for hotel reservations. I paid at check...Read more

18months in i will explain why tonight i ditched it. I will also share what to use instead.

1. Its bloody terrible. A card managed by the credit union association not Westpac. While its now integrated with Wpac online and updates in real time it sucks. Real bad. Read on.
2. A separate login and dodgy app that doesnt always equal the website
3. Really really expensive. If you use a westpac partner atm its free but thats rare.
4. They continually block one or other card.
5.Support is farked. Its appalling. They have twice block the card because...Read more

Travelled to USA. Card worked fine for transferring funds from my westpac account and into USD. Issue is 30 days for hotel pre auth to clear. The hotel advised and then sent clearance details, but the amount is still pending. Questioned why this 30 day period isn't written in the PDS or anywhere for that fact. They said it's the merchants terms, not theirs. What a load of crap. It's almost $2000 Aud of my money just sitting... Where?
Not to mention, when I bought the card there was a $50 cash back offer. I've just found out you don't get that ...Read more

Traveled to Chile and opted for this card as it promised no fees.
In actual fact, I was charged CLP6,600 (AUD1 = approx CLD485) everytime I debited from the supposedly fee-free partner bank, SCOTIABANK.
It was cheaper to use Banco Estado (CLP4,900).
But that's besides the point.
As soon as I withdrew, on my first day, I contacted the bank and told them I w being overcharged, the customer service woman was soooo rude, questioned me and told me that it was hard to believe because it had never happened before. That no one had ever called with su...Read more

A useless piece of plastic backed by a disgraceful, rigid support mechanism that sends you around in circles. At the recommendation of our bank, Westpac, we organised this card for our son to take on an overseas excursion in Italy, Slovenia and Croatia. We filled in paperwork to allow us access to the card to manage it from Australia but we are now informed that it was rejected but we were not advised at the time. He used it once, in Dubai, but now all transactions are being rejected yet the card shows as active on the online account access. We...Read more

- Withdrawing money takes 10 days via bank transfer (although deposits are, unsurprisingly, instant)
- Customer support takes ~2 minutes to get through due to a pre-recorded PDS playback
- A payment dispute required me to FAX a handwritten form to a FAX NUMBER (this is 2018..). After two weeks - no contact - form had not been received. Emailed the PDF to an inbox - received an automated reply saying "this inbox is not manned". Customer service notified it could be 90 days to resolve issue. Received another email saying "It's going to take ano...Read more

Chose card as first time in Cambodia and existing Westpac customer. First time using tried to withdraw US $190. ATM did not disperse funds. Went to local bank and they advised call Westpac. Looked at app and appeared money had been reversed so considered all was fine. Next day showed money deducted. Called Westpac and was advised to complete form and fax to them. Ok so someone is a loyal customer calls abouts small amount and told to fill a form and fax? This is hopeless in 2018 to fill in a form and fax when in a 3rd world country. I withdrew...Read more

As an existing customer of Westpac and for the convenience, I chose to get a Westpac Global Currency Card to use in New York and Hawaii. I had no issues withdrawing money from affiliated ATM’s in New York But when I arrived in Honolulu there was not one affiliated ATM that I could withdraw money from without being slugged a free of $3.50 USD at the ATM then another $2.00 USD was also charged to my card.
I know that I should have checked before I decided to get this card and will do next time I need to decide which travel card is more suited to...Read more

First of all, I have been a Westpac customer for over 15 years and I thought they were great until the came out with the global currency card.

I had transferred Australian money into my account. I went overseas only to release that the cards were expired. I had no notice, no emails, no mails sent to me advising me that the cards expired within 10months of purchase. I had over $5k which I could not use overseas. So, I contacted them and told them I had transferred half the money into American already and the app never told the cards were exp...Read more