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- 2 reviews
Terrible quality
Ordered a front set for my car. They arrived, packaging was great and Installation was easy. Problems started occurring with the wiper blades “streak free” promise was wrong. I contacted them and they sent me a new set, same problem, drivers side blade sounds horrible every single wipe. Never using this company again, considering I paid top dollar for something as simple as wiper blades, it seems as though this company cannot get them right. I will be going back to the Bosch ones that were amazing!
- Product Quality
- Shipping
- Incentivised Review No
Great marketing, poor quality
I ordered wipers for 2 vehicles. They were sent via "Express" postage which took approx 6 business days to reach me. Which is understandable as postage delays are not the fault of wipertech.
However when I received the product they were of questionable quality. Fitting was easy enough however on operation they left clear streaks on both vehicles and did not perform as expected. To wipertechs credit, I sent an email through to them (Brian responded) within a few hours and we went back and forth trying to troubleshoot. However one of the suggest...
Read moreions were odd and included bending the metal wiper arm on my car to "change wiper angle" I advised that the suggestion did not fix the problem and wiper tech offered to send me replacement Blades. This email was from Jean after I had received the original correspondence from Brian. I accepted the offer for replacement Blades, however the emails that were typically taking a few hours to send have now not been responded to for a week. I tried to follow up communication and to see if the replacement Blades were in the process of being sent by contacting wiper tech on the number provided. I spoke to a customer service officer who advised the "support techs" were not available. The person I spoke to advised he would be unable to assist further, and said I would get a call "soon" (no closure) I paid a premium price for these wiper blades and would expect the products to be of a high quality however they performed similar to a $5 pair from a competitor.
- Product Quality
- Incentivised Review No
- Return Claim MadeYes
Hi There, thank you for leaving this review and bringing this matter to our attention.
Firstly, I do apologise for the delayed response due to a technical issue our emailing system was down momentari...
Read morely. The issue has now been resolved and our staff have been clearing the backlog of emails. We processed your full replacement order this morning. It should arrive via express post in 3-4 business days, according to AusPost.- 4 reviews
- 4 likes
Buyer Beware
Faulty product
Won’t listen when I called to advised clips don’t click.
Dangerously when driving
Obviously a bad batch that’s been offloaded to Australia
Don’t return phone calls
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi There, Thank you for leaving a review and bringing this matter to our attention.
Firstly, glad to hear that the delivery arrived so quickly. Let me try to help you....
Read more Like most products, correct installation must occur for the product to work correctly. I would highly recommend watching the installation guide we emailed out to you and following the suggested installation process for your particular vehicle. If the issue persists, please get in touch with us via email ([email protected]), and we will send you a complete replacement under our 12- month warranty program. In most cases, it will be in your best interest to email us as we can send you detailed troubleshooting instructions instead of discussing the procedure over the phone. I can confident we can resolve this issue you are experiencing swiftly. Hope to hear back from you soon! Wipertech. [email protected]You obviously haven’t read my Review.
This is the third set of blades I have ordered form Wipertech. I’ve never experienced installation problems before.
Yes, I have seen the installation video....
- 17 reviews
- 7 likes
- Verified
Defective wiper
Bought a set of wipers (Front & back) in 2022 but was not put to use (due to multiple lockdowns) until recently. While the front wipers worked OK, the rear wiper shuddered and squeaked loudly on first use. Granted it was kept in my cool (and dark) basement for a couple of years, I don't expect any issues from a set of premium wipers. The front wipers proved me right but the rear wiper blade must have disintegrated. Disappointed, I wrote to Wipertech support and they came back with some advice to realign the blade.
Why would I need to - they are...
- Incentivised Review No
Hi Steven, thank you for leaving us a review and bringing this matter to our attention.
Firstly, I am so sorry to hear that you are not pleased with our service so far. Let me try to appease you by o...
Read moreffering a replacement for your required part. Send us an email with your order number or email address, and we will have this organised immediately.Hi [email protected]
The following wording is taken from ACCC (Australian Competition & Consumer Commission) website.
"A product or good has a major problem when it doesn’t do what you asked fo...
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- 3 reviews
- 1 like
- Verified
Worst wiper
I ordered the back and front wipers for my car. The wiper I got doesn't clean the glass properly, both of them. Moreover, they were generous to replace the wiper but just sent front and not back. Plus, the replacement wiper were worse than before. I hate this wiper company now.
- Product Quality
- Shipping
- See all answers
Hi there, thanks for leaving a review and raising our attention to this!
This is unfortunate news; from what you've described, it doesn't seem like the product is performing as intended....
Read more Happy to confirm we do have a 12-month warranty on all our blades. We're keen to assist you further, send us a quick message ([email protected]) with your order number and email address- we'll even send you a complimentary replacement kit under our warranty program, we should have this resolved asap. Hope to hear from you soon! Wipertech- 6 reviews
- 3 likes
Poor product quality
I bought a set of these wiper blades for my BF Ford and hoped it would fix the squeaking noise the previous ones were making but they didn't. Another company claiming big things but deliver sub standard quality and when contacted all the excuses begin and won't give a return. I have now purchased Bosch aero twin blades and these are the best I've ever owned.
- Incentivised Review No
- Return Claim MadeNo
Hi Stephen, Thank you for leaving us a review and bringing this matter to our attention.
Sorry to hear you had to purchase from a different brand; please email us your order number to support@wipert...
Read moreech.com.au, and we will provide you with a full refund under our 12- month warranty program.Hi there, I have been a mechanic for nearly 40 years and now teach auto at a tafe college and I'm pretty sure I can fit wiper blades correctly. I wont be asking for a refund as I couldn't be bothered ...
Read morewith the paper work. I would suggest a little more product research before you make bold claims that don't stack up in reality. Good luckHi Stephen, please get in touch with us for a refund. There is no paperwork to deal with. All we need is an order number or your email address.
We are truly sorry that you are not satisfied with you...
Read morer purchase; let us refund you the cost of your order so that you can find an alternative product that suits your needs.TRASH
I bought these for my Volvo mainly because the hyped-up advertising made them sound so good. The reality was they were so bad that I took them straight off after the first rainy day. Luckily was able to salvage the discarded ones before the rubbish day and put them back on (Standard ones from REPCO at half the price) I bought the $99 front and rear kit. Out of 3 blades, only 1 was able to wipe cleanly, both the driver side and the back window, left smears so was totally useless. (Actually, the driver's one was a safety hazard.)
- Product Quality
- Incentivised Review No
Hi John, Sorry to hear about your experience with our product; I can help here.
Based on the details provided in your review, it certainly does not sounds like the blades are working as they should;...
Read more we will need to check if they were installed correctly.- 2 reviews
- 4 likes
Terrible quality, wears out very fast.
Terrible product. Wear out after only 5 months. For same price you can buy Bosch Aerotwin blades that are superior.
- Product Quality
- Shipping
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Hi there,
Sorry to hear this!...
Read more From what you've described, it doesn't seem like the wipers are performing as intended. Not to worry, we do offer a 12-month replacement warranty on all our products. We'd like to help sort this out- just send us a message of your order details and/or email used for the purchase. Alternatively, you can send us a message directly here: [email protected] If this is something you're interested in, we'll be happy to help out further! Cheers, Vijay- 5 reviews
Poor quality - broke in under 3 months
They sent me the wrong size wipers and now another wiper is breaking in under 3 months of use. I've spent more time sorting out issues with these wipers than their value.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hello Sean, thanks for sending through a photo.
Sorry to see the pin jutting out there - not good, but easily fixed. ...
Read more The team sent an email, hoping to hear back from you to get this sorted. Happy to confirm all our kits come with a 1-year warranty that covers fitment and performance issues. So if there's ever an issue with the fit or performance of wipers up to one year, we'll happily replace them or provide a full refund. Cheers, VijayFind out how Wipertech compares to other Vehicle Accessories & Parts Shops
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- 3 reviews
- 2 likes
- Verified
Not sure why there are so many 5* reviews
Bought a pair of wipertech blades for my Landrover Discovery, pretty hopeless from the start, jumped on the windscreen, I removed them after 2 weeks and bought some blades from Costco at a fraction of the cost. Wipertech did offer replacement blades for free but I can’t see how the replacement blades would be any different.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hello Ed,
We're keen to touch base again about this with you, I've asked the team to send you an email. ...
Read more We may have some troubleshooting advice that helps, if it's something that you've noticed across different sets of aftermarket parts. There a few 'tips/ tricks' when it comes to jumping/ shuddering units. The team will get in touch to get a better picture of the problems you encountered, and it goes without saying that the replacement offer is still on the table. We look forward to correcting your order. Cheers, VijayTore on first use
Blades fitted easily but when used for the first time I noticed a gap in the wiper pattern.When I inspected it a slither of rubber had torn away.Glad I haven't thrown my original wipers away
- Product Quality
- Shipping
- See all answers
Hello Paul,
Sorry to hear this, not good at all. ...
Read more I think we have your details, will try to get hold of you via email or Facebook to arrange a free replacement set asap. Cheers, VijayThankyou for the prompt replacement of the faulty blade.Iam now very happy with my purchase, they work great
Thanks for the update Paul, glad to hear it!
Have a good weekend and stay in touch. ...
Read more Cheers, Vijay- 7 reviews
- 13 likes
Shuddering and Noisy
Just didn't work for me, from new shuddered and noisy and didn't clear the screen. They did make an offer of a replacement set but why would I bother, just went back to the original style. My facebook feedback was deleted and they've blocked me from adding another one. Way to many positive reviews, so clearly deleting any negative ones.
- Product Quality
- Shipping
- See all answers
Hi Greg,
We apologise for getting off on the wrong foot with your order. Our offer for the replacement pair is still on the table. ...
Read more We don't expect any wiper to be performing badly form the get-go so it may be the case that you did receive a faulty pair. I've sent you a message to discuss your options regarding how we can come to a resolution. We do like to be fair so it would not sit well with us if we don't come to an agreement with you. I hope we hear from you soon Greg. Cheersmy review on facebook was short and honest, you deleted it and blocked me. Thats below average and maybe that's how you deal with low reviews. I replaced it with something a third of the price. I don...
Read more't want a replacement or for you to try and omit my negative review. I acknowledge you offered a replacement and it you arrange a refund I'll acknowledge that but my review is and will remain negativeFind out how Wipertech compares to other Vehicle Accessories & Parts Shops
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Terrible blades
Bought these for my A-class and the fit was good, but they make a horrible noise even in heavy rain, unusable in light rain. Would not buy again or recommend them. I have not contacted them for a refund, or comment.
- Product Quality
- Shipping
- See all answers
Hi Danny,
We're sorry to hear this. It's quite disappointing that your order has gone pear-shaped. ...
Read more By the sounds of it, it may be the case that what we sent you was a faulty pair. Let's have a chat about how we can get some replacements your way. I've just sent you a message here. CheersNoisy and scraped across window
Easy to deal. Easy to fit. Fast delivery. Good after sales service. Full refund offered when complained of the scraping over the glass. Only lasted 2 weeks and they replaced it but replacement no better. Would not buy them again.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Thanks for your feedback Denis,
We're sorry the order didn't turn out how you or we would have hoped for. ...
Read more Glad to have arranged the refund for you so you can move on to another solution, hope you'll stay in touch if we can help with anything down the track. Cheers, Vijay- 31 reviews
- 18 likes
Products might be good, I’ll never know
Google search for wiper blades and these guys buy top spot. I’ve always used Bosch ones, but their online shop seems to have disappeared, so went with Wipertech after checking ieatwords. You can’t select your wipers on their website, you input your car and they determine what size and fitting you need. For my car, they’ve got one of the wiper sizes wrong. So I left a message. Two days later, no reply. I’ve tried to phone them several times, goes to a message service. What’s the point of buying AdWords on Google if you have no staff to answer the phone? Oh, and the chat service is always offline. I’ve bought what I needed for eBay, back to Bosch!
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Thanks for getting in touch,
I'm sorry to hear this, it doesn't sound like us at all....
Read more We generally reply to all messages within 1 business day, so sounds like your message may not have reached us. If you're able to let us know the email address you used to contact us we'd love to look into this right away. Please email us at [email protected] or call us on 1300 778 502. During very busy periods we will occasionally take phone messages and return calls, apologies if this has caused you some inconvenience. Cheers, VijayVijay, no inconvenience for me, lost revenue for you. Perhaps dial the number for yourself, see what happens?
We're sorry we weren't able to help you out.
We're always happy to take calls, and it is only on the rare occasion during very busy periods that we'll take phone messages and return customer's calls....
Read more Unfortunately, in this particular instance as we didn't receive a phone message from you we weren't able to get back to you. Nonetheless, we appreciate your feedback and have taken it on board. We'll certainly look at ways to ensure we have someone available at all times. All the best, and feel free to get in touch with us again if you're still looking for wipers or if there's anything else we can help with. Cheers VijayQuestions & Answers
I purchased a set of your wipers for my 2022 Isuzu, not very happy with the result of them. Windscreen is perfect and clean vehicle has only done 20,000 ks. No disrespect to your product as l have not found any others that are of a good quality. I have been in this industry for 50 years so I do know my stuff and unfortunately no one seems to have the quality any more.
Hi! So sorry to hear that you are not completely satisfied with your purchase.
If you email us via ([email protected]), we will be able to send you further information to troubleshoot what ex...
Read moreactly is going on with your wipers and make recommendations. I am confident we can identify the problem and provide you with a solution that will work.Mine are starting to make a noise and wipes very well in the middle and not so on the outside. Some one from wipertech said i need to adjust them and sent a video, but by wipertech who just bends them. Is this how you are suppose to do it?
Hey Wendy, incorrect wiper alignment is the most common reason new wiper blades 'squeak,' which is why we always suggest checking this area before proceeding to other troubleshooting steps.
We've sent you a message directly further to this....
Read more Cheers, JeanCould u please tell me the price for a Holden trax windscreen wipers
How do I order them?
Hi Kathryn, thanks for reaching out!
You can check the price for our Holden Trax series on this link; https://www.wipertech.com.au/wiper-blades/holden/trax/tj-2013-2020...
Read more As well as place an order on our website in four easy steps; 1. Find your vehicle. 2. Select the front kit, full kit, or rear kit, and click the 'Add to Cart' button. 3. Once you add to cart, you can adjust the quantity of each item you require. You can also add a coupon code if required. Once confirmed, then click the "Proceed to Checkout" button. 4. Enter your personal details and choose your payment method (credit card or PayPal) and click the "Pay Securely Now" Hope this helps! Should you require any further assistance please feel free to send us a message via our form submission here; https://help.wipertech.com.au/hc/en-us/requests/new Cheers, WipetechGet an answer from our members and Wipertech representatives
Details
Category | Online Shops and Vehicle Accessories & Parts Shops |
---|---|
Offers Free Standard Shipping | Yes |
Type of Products Offered | Car Parts & Accessories |
Offers Fitting / Servicing | No |
- ABN: 62158413364
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Hi Jett, thanks for leaving a review and raising our attention to this!
While we're glad to hear the packaging and installation were great....
Read more It's unfortunate the rest of the order didn't turn out how you or we would have hoped for, we can arrange a refund for you if that's best? The info we have on your order has been logged, we're tracking quality issues per vehicle and will be keeping an eye out for other related instances. We will be looking into this matter further as we continue to develop the perfect wiper blade. I have emailed you directly to offer further assistance and get the ball rolling on this. Hope to hear from you soon! Cheers, Wipetech