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First Time Customer
Thanks Chris. Parts have arrived and all a perfect fit. Great value and assistance getting things delivered in these Corona days. Looking forward to next time and the next project.
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Grant hiltonSydney, NSW
- 2 reviews
Poor Communication and dubious actions.
ordered a selection of parts from Run Auto Parts and paid extra for express delivery to my door. When the parts arrived i checked them against what i had ordered but they had substituted cheaper parts whilst still charging me the same amount as the more expensive parts. There was no notification of this substitution or amendment to the payment until i questioned them about what had happened. I received an email stating that they were busy because of corona virus and obviously this meant they didn't have time to contact me and tell me that they ...Read more
were out of stock of the item i ordered so sent the cheapest substitute they could find. One of the parts was a water pump for my e46 BMW something that you don't want to be skimping on quality for. When i told them that i if i knew they would substitute my parts for another brand i would have bought them from clickable automotive for a cheaper price i was dismissed and told that they don't know anything about clickables prices. When i wanted to return the parts because of their mistake they sent me a return label and told me to go line up at the post office to return them even though i paid for delivery to my door to get the parts here. I have asked for them to send a courier to my door to collect the parts and to refund the difference in price between what i ordered and what was delivered but have had no response. They told me that the money had been refunded but there was no refund. If i hadn't questioned the substitution and just installed the parts i would be none the wiser as there has been no attempt to communicate the refund or the substitution of cheaper parts? Be very careful ordering from Run Auto Parts and check what is sent to you. P.S. They refuse to call you to sort out any issues.Similar opinion? Write a review on ieatwords.com.au!
Top Deal
Have dealt with Run Auto Parts for years and whenever I've had a problem they deal with it. Great service !!! Would recommend them to anybody. I live remote and it makes life easy.
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Chris B.Central Highlands and Goldfields, VIC
Amazing!
Seriously awesome to deal with, all the parts turned up at the door way faster then we could have ever thought, and they were packed really bloody well. Thank you.
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Great company to deal with
On this occasion I dealt with Chris and the same as last time I had a very positive experience the parts where sent to Nz and fitted perfectly can't say enough about this company well done Chris cheers mate
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sam i.South East Queensland, QLD
- Verified customer
Sent wrong product, still waiting...
Paid extra for express post, delivered wrong product within 2 days, contacted them about it and they said they would fix it.
9 days later still no product.
Poor effort.
1 comment
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Got my oil filter quickly.
Ordered on the Monday, received on Wednesday, good OEM Part and was easy to fit. lowest price I could find for a genuine Mann filter. Would recommend to a friend.
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Amazing International Service and Shipping
Placed my order early evening NZ time on Monday 17/02. Shipped late Tuesday18/02. Order arrived in rural NZ from Melbourne on morning of Friday 21/02. Extraordinary!
Great people to deal with before all that anyway.
These people know the meaning of the word, service.
And the prices are realistic enough for me to source these Skoda parts from NZ.
I am impressed!
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Great service
Great service. Answered questions quickly. Product arrived as promised on time, exactly what I had ordered. Fitted perfectly. Will use these guys again in the future absolutely no worries whatsoever.
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Robert J.Hobart, TAS
Great service with fast delivery
Ordered service kit for VW Golf at 10:30am on 12th Feb, paid for express postage and arrived 9:00am 13th, the next day. Great service, easy website to navigate and order and very fast delivery.
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Hard to find parts available
I Was having difficulty finding a EGR Valve for a Viano. Sent through the VIN to Run Auto and a few emails later was set up with the right part and super quick shipping. Very Happy.
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Vidit B.Perth, WA
Absolutely loved the purchase experience
I bought a bonnet gas strut for my car. By simply putting my car details, it showed the correct part number. I received the strut fairly quickly and was really happy with the quality and price. I had some trouble installing it but the customer service got back with the perfect solution. I would definitely shop from them.
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John M.Hobart, TAS
Sent my VIN, confirmed the part - fits a treat.
Having difficulty identifying a window regulator part for my S16 Peugeot 1994 I sent my VIN to confirm, Thomas replied with the part, I purchased on his word. Happily fitted.
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ricebubblesMetropolitan Adelaide, SA
- 9 reviews
- Verified customer
Great Place in Oz for M-B Parts
Glad I discovered RunAuto for an urgent Mercedes-Benz part. Very quick delivery of a genuine German branded part and Chris was very helpful sorting a minor issue. Will be telling my mates to get their European parts from RunAuto.
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New favorite parts store
I'm so glad I went to the effort to search for better pricing and parts variety before ordering from my usual supplier. The Run Auto Parts online store is great to navigate and makes finding the right parts easy. There is no need to order from overseas suppliers or eBay, with their range or hard-to-find parts and great prices. I will definitely be back, and recommend anyone I talk to looking for Euro parts to try Run Auto first. Everyone has come back to me amazed at the range and the prices.
Flexible payment options have also been popular wit...Read more
h those I send over to check out the site. Despite the great range and prices, the thing I like most about Run Auto Parts is their old school service. I had a mismatched part number in my last order (there was one digit difference in a 12 digit part number, easy mistake to make). I was at work during their business hours and couldn't get on the phone, so I jumped on their site and used the live chat feature. Chris was awesome to deal with and had the replacement part on the way by the end of the day. It arrived interstate the next afternoon. Chris also provided me with a return shipment barcode, so it was as easy as walking in to the post office and swapping the parts at the desk. How good is that!Similar opinion? Write a review on ieatwords.com.au!
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Mike SGreater Melbourne (Outer), VIC
Great Service & Fast Delivery
Very convenient to order my E46 parts at one store and l was also pleased with the ease of getting another item added to my previous order which was being sent express mail.
l received an email from Heath the next morning saying that my order was sent - and it included the additional item l requested and they saved me some postage charges .
l also like the search engine which gives you a few brand names available for the part that fits your particular model - this is great because it saves you money by choosing less expens...Read more
ive brand that does the job just as well. l found that Heath and the other staff at Run Autos to be very helpful and they responded promptly to my email queries - and l would highly recommend Run Autos Parts for - Fast delivery - Good Service - Good Prices .Similar opinion? Write a review on ieatwords.com.au!
BrokenDownPensionerHunter Region, NSW
Good service.
I recently created an account with Run and made a purchase online and omitted to enter a promo code for Black Friday and missed the discount. I contacted Chris at Run about this and he arranged for the discount to be refunded to my paypal account. How good was that? My son also buys parts from Run and he put me onto them as he was also impressed with them regarding their knowledge of relevant VW parts.
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Washer Pump for Mercedes
Great service from Chris and part arrived swiftly and we are in WA !!!
Very pleased and will definitely use again. The website was easy to use and match up our model of vehicle and the part was much cheaper than OEM.
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stuart c.Perth, WA
Great product knowledge
It was a pleasure to deal with Chris. His product knowledge and attention to detail, ensuring that I had the correct and compatible parts was really helpful. It saved my a lot of time and inconvenience.
I will definitely be using Run Auto Parts next time.
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Jeff St Clair
I'm a first time user of Run Auto parts and found Chris very helpful. I ordered the wrong part for my car so Chris e-mailed me to inform me and told me the correct part . It was delivered before promised date . I'm very happy with the service I received and would use them again
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Questions & Answers
BMW_Ownerasked
I thought I would deal with and support a local online store. Lucas confirmed the part compatibility (in writing) before ordering. Wrong part arrived. Have sent 2 emails to request a replacement. It has been 3 working days and Run Auto Parts have not responded. Very poor service. Open eBay case pending... waiting for eBay to step in, as no one from the Run Auto Parts team will respond. BMWX3 - Owner
1 answer
Dave F.Run Auto Parts
Thanks for your order BMW_Owner.
Providing your VIN should have ensured 100% compatibility, so we're really sorry to hear the parts didn't fit your car!
We certainly accept returns of unused parts and I hope we can help with other parts for your X3 in future.
Paul R.asked
I ordered a part and paid for express post yesterday am. As of 1.45pm today I have not received notification that it has been dispatched
1 answer
Dave F.Run Auto Parts
Hi Paul, our shipment notifications are emailed at around 4PM daily and I'm pleased to say your order is on its way.
Thanks, Heath
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Dave F.Run Auto Parts
Hi Sam! I have confirmed with our dispatch officer that the replacement has been shipped as soon as we have been informed for the issue:
https://auspost.com.au/mypost/track/#/details/333GT0021133... Read more
Our customer service has also confirmed the tracking via the email address provided. It may be in your spam folder and according to the tracking, the item is now delivered, hopefully, such a mistake will never happen again. So sorry for the inconveniences caused Warm regards, Heath Run Auto Parts