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YoyoGreater Melbourne (Outer), VIC
- 4 reviews
- 2 likes
Do Not Buy
I purchased the 32cm pan. It almost cost $300. I was told some pretty amazing promises by the sales lady at Costco. It worked well initially but after 12 months it deteriorated and is absolutely NOT non-stick. It is an absolute waste of money. Woll have not been good to deal with. I followed the care and use instructions but they have implied that I have done wrong. My stainless steel pan works better than this pan. EVERYTHING sticks on this pan now. AVOID avoid avoid. do not buy at all. you would expect such an expensive pan to last a life time.
Purchased in March 2021 at Costco for A$280.00.
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SkiTragicSouth-Eastern Region, NSW
- 9 reviews
- 2 likes
Been let down twice
I have bought two 24cm pans over the past 3 - 4 years and both have lost the non-stick performance. This is the only reason I bought the damned things in the firs place. And this titanium trickery will be no better than the diamond lite version. The most annoying point for me - I've loved these pans to death and they still failed!!!!!!!
Pricing on the Woll Nowo website is really over the top and may I also warn - is illegal because GST is not shown until you go to check-out. This means your purchase is in fact more expensive than you thought.
My experience has taught me to buy high quality stainless steel. Food will stick, but there are ways around that, while this cookware will last a lifetime. Won't be buying non-stick again.
Purchased at Online for A$140.00.
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Beware Lid explodes
I've been using the 28cm pan with safety lid for about 2 years and tonight while cooking the lid exploded sending glass fragments all over my kitchen. the pan iteself is fine although not a stick free as it first was and l only ever wipe with water and a soft sponge.
Purchased in June 2021 for A$150.00.
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julianSydney, NSW
- 3 reviews
- Verified purchase
Huge waste of money
Beautiful looking apparently well made and very expensive frying pans.
Worked brilliantly for about 12 months then the non stick surface failed despite following the care instructions. Would never buy again.
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AngelaSydney, NSW
- 2 reviews
Peeling finish, save your money
Initial use was great, within 12 mths the coating deteriorated, didn't retain its finish but deteriorate to the point it was unsafe to use. Handles were fine, not too heavy
Purchased in February 2021.
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Sheldon LAustralian Capital Territory
- 4 reviews
Higly overrated product
highly priced pans but coating the non stick didn't last for more than 2.5 years. Did go as per instructions. Used Rice Bran Oil to cook & regularly cleaned them with Detergent. But still that did not prevent tar like substance to form. Luckily Costco took them back
Purchased in October 2021.
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P.LowenSydney, NSW
- 2 reviews
BUYER BEWARE!!!
Please do not waste your money on these expensive Woll pans, their coatings are defective and potentially dangerous and DO NOT last as their warranty promises. Contacted WOLL in Melbourne and was accused of misuse of the pan. Incidentally I also own Le Creuset and various other premium brands which HAVE lasted the test of time are are worth the money which sadly I cannot say about WOLL pan.
I have offered to send pan back for further investigation with them and they are just not interested.
If you are looking for a new frying pan can I recommen...Read more
Purchased in June 2021.
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Lost all qualities in a year
Loved this frying pan at first. It comes with a three years warranty and it stop being usable in less than a year. UK based support is useless and never get back to you.
Purchased in September 2021.
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Big waste of money
Bought these on recommendation from kitchen shop assistant. Cost an absolute fortune and lasted less than two years. I also bought a wok while in Germany before they broke down... it doesn’t even bring water to the boil on our induction cooktop even though it is stamped on the bottom of the pan - suitable for induction. I emailed them in Germany and Australia... got no reply. These pans may of been good once, now they are overpriced rubbish. I did about $700 on them.- don’t waste your money.
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HerselfIllawarra, NSW
- 3 reviews
Very disppointed
Bought Woll 24'' Diamond Plus pan 4-5 years ago, had a couple of burnt food on HIGH incidences so accepted that the disappearance of the Non-stick was my fault. Bought another 24''pan, Diamond Lite and treated it like gold, prooving it with a light glaze of oil after every cook, no burning incidences, and it too has lost its non-stick surface after 2 years; and I am a single person household and am away for 6 months of the year. Ever optimistic, I bought a Titanium NOWO 20'' pan this year in Germany, shipped it back with other stuff, and only ...Read more
use it for eggs! The weight is good, the detachable handles are great, the shape is good, and the base is very strong and does not bow; in my opinion though, the handle of the lid does heat up too much in the oven, however my expectations may be un-realistic on that count. BUT, as has been commented elsewhere, there is a real problem with the non-stick surface. There is something wrong when a product at this high end price cannot fulfill its performance promise. I will not be buying anymore. WOLL, please look into your technology or your application process please!Similar opinion? Write a review on ieatwords.com.au!
cettaSydney, NSW
- 2 reviews
Mislead with 25 year guarantee
Like ranpam1 I was lead to believe that the pans have a 25 year warranty. My pan started sticking after about four years of use with maybe being used once a week. When I contacted WOLL representative I bought it from; Shop TV, they said that the coating is only covered for three years and the body for 25 years. What pray does one do with the body after the coating starts sticking! Also, the lid got cloudy and they said that that is not part of the body, that too was only covered for three years. Their excuse was that I did not use the sugg...Read more
ested oil and I must have had the heat on too high; which I did not as the oil spits all over the kitchen if one has it on high. I should have read the very, very fine print at the back of the information booklet first! I gave one star for the removable handle. Expensive and does not live up to the sales pitch. The pan is where it belongs; land fill. So much for German engineering!Similar opinion? Write a review on ieatwords.com.au!
ranpam1Metropolitan Adelaide, SA
- 2 reviews
- 2 likes
Bold claims by salesperson but then shocking performance
Having had terrible performance from another European non stick pan, I spent considerable time with the ShopTv salesperson at he time describing the issues and was assured that there would be no such issues with the Woll product. With a frying pan we asked about high heat and oil usage. Again no issue from salesperson. Even the documentation provided at the time of purchase had no usage parameters that needed to be adhered to. So after parting with $250 and a supposedly superior pan with a 25 year guarantee we thought our frying issues wer...Read more
e over. How wrong we were. I saw the Show TV stand at the Adelaide Royal Show and asked them why this frying pan promoted so heavily as so superior has turned out to be Anything but non stick. They said to send in pictures as " it never happens". Right??? So I dutifully sent in pictures along with the documentation provided at the time of sale. And sure enough they are playing the user misuse card. It appears now their documentation has been changed to have a multitude of conditions if you use oil with cooking and naturally they said "too bad to sad, and basically bad luck. Now I am going down the Fair Trading route who can't see why an expensive pan such as this wouldn't attract a refund or replacement. So my advice is don't waste your money on a Woll. They won't honor poor performance and will do everything to get out of any obligations. Spend $30 at Woolies or IKEA and you will get one that perform better. And naturally you can buy close to 10 of these before you reach the cost of the Woll.Similar opinion? Write a review on ieatwords.com.au!
Non stick at the beginning, then very stick
Purchased over one year. Used regularly for 2 people.
You only expect non stick for one year maximum. Then will turn to a stick pan amassingly. Not worth it. Will not buy again.
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I have my woll for more then 25 and I never have problem but I make big every 6 mon thé with biologi
I have those pan for Moore of 25 years and I dont regret my purchase.I never put fat and I make big cleaning every 6 month like propose Woll, and my panne still non stock.
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MichelleGreater Melbourne (Outer), VIC
- 2 reviews
- 4 likes
Extreme Disappointment
Initially great was told would last 25 years thought at the time worthwhile paying $200 for a pan if it performed as promised. After a few years unable to cook certain foods in it such as eggs which stick despite adding oil to pan. Extremely disappointing performance long-term. I have cheaper pan that I’ve had for 15 years that works better
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Dee4802Qld, 4802
- 7 reviews
- 7 likes
Initially good however doesn't stand up to regular use
Our Woll frypan was initially amazing - a good size for family cooking, a non-stick surface, and the glass lid was useful. However with regular use (average 10 days per fortnight), the non-stick surface quickly deteriorated and the exterior also showed a lot of wear. Although I need to buy new pans again to use on my new induction cooktop, I won't be buying a Woll based on this experience.
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- Verified purchase
Good to start but dont last
Bought it from Costco. Paid $224. Was amazing to start with but only last few months and then same old. Return to Costco yesterday and got the money. Back in the market looking for another good one.
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- Verified purchase
Initially Awesome - 9 months later TERRIBLE!
LONG TERM > NOT WORTH THE MONEY AT ALL!
We purchased the complete set as we were thrilled with the performance initially.
Bar none, these were the most amazing non-stick cookware we have ever used out of the box.
We have 6 people in our house - 4 children of university age.
Everyone is coming and going at various times all throughout the day and so meals are being made several times throughout the day. These things were getting used CONSTANTLY.
We followed all instructions out of the box, and cleaned them as was recommended.
When w...Read more
e started having problems with food sticking, we contacted the rep in our area and followed the companies recommendations to bring them back to 'Normal' - we thought maybe we were not cleaning the properly or something. We considered that we may of over-temped them, thus reducing the performance of the pans (one maybe, by one of the kids when we were not looking - but not all of them!).Similar opinion? Write a review on ieatwords.com.au!
JuRoAU
Don't waste your money
Great pan for the first 6-8 months, then it lasts as well as a cheap supermarket pan. They hide behind the 'cooking instructions' detailed in the brochure as a way to avoid warranty issues. i.e. you must cook with the correct type of oil (and these are too numerous to mention but olive oil is mostly unsuitable), you need to heat the pan for 10 mins to a certain temperature, then reduce the heat and cook for no longer than another 10 minutes, etc, etc, the pan will apparently last. Too onerous a criteria for most busy households to adhere to ...Read more
so your warranty is useless. My advice, buy a cheap supermarket pan and replace it every 8-12 months. You can buy 12 cheaper frypans for every Woll pan and the non-stick benefits last the same time! They do a lot of selling at weekend shows - this means people buy without having the time to read reviews.Similar opinion? Write a review on ieatwords.com.au!
Best non stick pan
I've purchased several Woll Novo Titanium non stick pans and woks in the last 3 years and I find that their quality is second to none. It's remains non stick as it says and, I have made omelets in them without any oil and it just slides off the pan. I make sure I wash them immediately after every use and it still looks like it's new. I have absolutely no complaints.
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Questions & Answers
Louise B.asked
My pan is not non stick anymore why?
No answers
T. Hartasked
What are the reasons to chose NOWO pans over Diamond lite or visa versa? I want to by the pans in the induction series and am currently cooking on Woll NOWO pans using ceramic cooking. Also which series is lighter as my wife has difficulties lifting the largest pan that we now have.
Tom Hart
A. [email removed]
A quick response will be appreciated as we switch to induction in three weeks
No answers
graceasked
After cooking with pan is it ok to let water sit in it to help clean it?
1 answer
Water will not damage the pan. You can even add regular dishwashing liquid and let it sit. However, when the pan is new and works fine there is no need for soaking after cooking, as it cleans up easily. When my pan was new it performed to expectation. Nothing stuck and washing up was a breeze. Woll's specs for this product stated that the pan is dishwasher proof. Though, I only washed mine by hand. Automatic dishwasher detergents are quite harsh. I followed all the care instructions, but in the end it made no difference. The non-stick coating on the pan failed and I had to stop using it. For the last 8 months I've been using a regular Teflon coated frying pan that I purchased for $19.99 and it is still looking good and doing its job. As soon as the surface starts to pit and things begin to stick I will toss it (without remorse) and buy a new one.
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