??!

Reviews

1.5

344 reviews
5
(18)
4
(18)
3
(11)
2
(16)
1
(281)
  • Transparency
    2.6 (27)
  • Customer Service
    3.0 (18)
Previous
Next

Reviewer Photos & Videos

Cjay

CjaySydney, NSW

  • 2 reviews

Phone won’t scan at checkout to long to Aquire points

published

Let’s be real $2000 spending for $10, not much incentive. Petrol without a discount cheaper elsewhere than a woolies one with discount. Shop online give up because main products not in stock go into the store and they have the stock which annoyed the hell out of me. Same day an hour later from online to walking into the store, then to top it off as much as I try move my phone around it just will not scan the barcode at checkout. I have been loyal shoped nowhere else but for $4000 spent $20 is my reward that’s a joke

ros

rosSydney, NSW

  • 9 reviews

$130 transferred to qantas NOT arrived

published

I received an email on 23 march stating
XXXX you're now 11,310 Qantas Points better off!

Your savings of $130 Woolworths Dollars* have converted into 11,310 Qantas Points and will land in your Qantas Frequent Flyer account by Saturday 23 March.



That's 11,310 Qantas Points you could put towards your ultimate getaway. Enjoy!
Im not enjoying them yet when I email them im told to go to qantas when i go to qantas I am told to check with WW.
no one is taking any responsibility I believe WW rewards should aver liaison person who checks this type of complaint I can to be the only one this has happened to. my family all got they points ok.

Tam Huynh

Tam HuynhGreater Melbourne (Inner), VIC

  • 3 reviews

Can never scan barcode at checkout

published

Not like coles, Woolworths machine is extremely hard to scan barcode app at checkout. Always take 5 minutes to rotate the phone for machines recognise the barcode or must call staffs to enter digits manually. So usually leave to scan woth small amounts that wastes a lot of points. Therefore, prefer go to coles instead Woolworths when think to scan barcode at checkout and lose many points.

Rewards & Loyalty Programs

Find out how Woolworths Rewards compares to other Rewards & Loyalty Programs

Know better, choose better.

Compare all
Conned

ConnedSydney, NSW

  • 2 reviews

Worthless

published

I was a woolworths customer for decades until I finally had enough of the relentless spam the marketing people spewed out. The unsubscribe link never worked and in the end I binned the rewards card and ordered their staff to delete my details.

Annoyed!!!

Annoyed!!!Perth

  • 12 reviews

These rewards people are ignorant !

published

My mother-in-law has been trying for years to get a response from this area of woolworths and they are the most ignorant mob of people i have ever come across.
They ignored her for five years and in the last couple of months have given her the run-a-round and told her so many lies.
The woolworths rewards department is full of ignorant, lying idiots that deserve no stars at all.

Terrible - you won't be rewarded for your loyalty with Woolworths

published

I received promo: spend $50 or more in one shop each week for the next weeks in-store. I did all as per request and spend over $50 each week. System didn't recorded my last shop even tho I handed my reward card to shop assistant and see scanned it. I called Rewards Contact Centre and explained my situation and was not offered reward that I have earned.
Stay away and don't even bother. You won't be rewarded for your loyalty with Woolworths. Go elsewhere.

Jad

JadSydney, NSW

They mislead me

published

I called them to know if I am and they confirm that I will get my 11000 points as I spend the correct money over 4 weeks and they misled me and gave me nothing

Kate

KateGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Woolworths CALTEX rewards does not work as promised

published
Ruth J.

Ruth J.South East Queensland, QLD

It's nothing special for students.

published

I am a student who is trying to use the Woolworths Rewards system to get great deals where I can and save on fuel. It seems that I don't get a lot of rewards because my temporary card is valid- but expired as I sent off for a permanent card to use.

Rewards & Loyalty Programs

Find out how Woolworths Rewards compares to other Rewards & Loyalty Programs

Know better, choose better.

Compare all
Caren

CarenDarwin, NT

Use it properly and it pays off!!

published

So far I have earned $160 in rewards, I check my email regularly and activate any offers. We spend about$150 a week on shopping so that's one free week of groceries.. can't complain about that

No card

published

I got a temporary card. The number her said it's not valid online. Signed up for another card. Told it would be sent in 10 days, it's past 2 weeks and I still don't have it to use. Tried to contact them. No one will talk to you.

Eileen Wilkinson

Eileen WilkinsonSydney Surrounds, NSW

Ring me or card goes in the bin.

published

Hi i just lost one long message to you so if you do not phone me my card goes in the bin i am 74 years old and do not wish to waste anymore time on here the checkout operator should have asked me for my card or waited for me to give it to her she has told me to ring you to add my points on my card this is the first time i have had to do this which is excuse me bloody annoying especially with the system we have so if i do not get a phone call to add my points to my card the card goes in the BIN phone number 0424042736.

VAMH26

VAMH26Greater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Rewards? Not if they can get away with it.

published
Jan M

Jan MSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Beware, Woolworths is not adding points correctly.

published
Mel

MelHunter Region, NSW

  • 2 reviews

What a Joke!!!

published

Despite the bad reviews I decided I would still sign up with Woolworths Credit Cards. After filling in all the necessary information I was supplied with a visa card with a credit limit of $2,500. I was attempting to replace an expensive c/c which charges $300 p/a which I no longer need (credit limit $30,000). Upon realising the very low credit limit I applied for a slightly larger limit as my credit rating for the past 45 years has been exemplary. I was politely refused.I rang to cancel my card (& supplementary) - apparently no-one cares what your credit rating is. Bye bye Woolworths - the reviews are all correct.

Rewards & Loyalty Programs

Find out how Woolworths Rewards compares to other Rewards & Loyalty Programs

Know better, choose better.

Compare all
Tat

TatGeelong

  • 5 reviews
  • 1 like

Easy use points add up quickly

published

The system is easy to use. You can download the app and put it in your virtual wallet on your phone. The system at Woolworths automatically recognizes your account by holding your phone next to the eftpos machines.

Trent

TrentSouth East Queensland, QLD

No offers and hard to redeem

published

Coles has Woolworths covered in the reward program . Don’t get any email offers and takes to long to build up reward. Prefer Woolworths stores but prefer the Coles Program and their offers.

Mark V

Mark VBrisbane

  • 3 reviews
  • 5 likes
  • Verified customer

Beware of marketing tactics....

published

Attention all Reward Card Holders.. Woolworth's might think it's clever marketing but as a customer I think it's just downright deceiving. Woolworth's sends you an offer say.. 5x rewards points starting xx/xx/xxxx finishing xx/xx/xxxx. Cleverly your email reads just that.. but make sure you scroll down further to "Activate" their offer or you won't get 5x points. But even if you do "Activate" the offer and proceed to purchase in less than 2 hours since activating, you still won't get 5x points. Please read the small print customers before you race out there believing good old Woolworth's is looking after you!

Kate

Kate

  • 5 reviews
  • 1 like
  • Verified customer

Takes AGES to obtain reward points

published

I've had this card for about a year and a half and shop at Woolworths regularly. I have spent thousands of dollars at Woolworths and their partner stores and so far have been given about $30 in reward points at the most. I had $10 in points in October and have done my weekly shops at Woolies since then (it is now January 2022). I still only have $10 worth of points. It would be good if Woolies replicated the system with Coles Flybuys by offering bonuses for particular items.

DDDD

DDDDADELAIDE SOUTH AUSTRALIA

  • 3 reviews

Woolworths and their IT system

published

Spendt 2.5 hours on the internet trying to delete my mobile phone number on my profile. Eventually had to have a operator do it for me. So much for there NEW IMPROVED IT system!!! IT system kept on locking me out for no apparent reason.

Page 3 of 18
See all Woolworths Rewards reviews

Questions & Answers

Raymond H.

Raymond H.asked

how do I go about cancelling a rewards card for a deceased person?

1 answer
True Blue
True Blue

Sorry to hear that Raymond, I’d personally email Woolworths rewards directly as I’d say they wouldn’t monitor this often.

Laurel W

Laurel Wasked

I can't link my woolworths rewards card to my on line shopping.
Message is (incorrect password)
This is the password I use for my on line shopping and don't want to change it.

No answers
Willem V.

Willem V.asked

We went to BWS and spent $65.oo, but did not get the 2000 points. We activated y our proposal the day before. What is happening to our points? My name is Willem vandenbrande card no [Number Removed].
store [Numbers Removed]
Awaiting your reply.

1 answer
True Blue
True Blue

Personally Willem, is try looking for an email to send to them, I’m unsure how often they’d check these reviews.

Get an answer from our members

Other Rewards & Loyalty Programs

Previous
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.