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Brian BoruSouth East Queensland, QLD
- 5 reviews
- 5 likes
worst of the worst
Went back to WW this week 8 months after drawn out issue over their ticket pricing compared to price at checkout ( 17 separate times over 2 and a half years and 4 different stores ), I eventually received a full apology after threatening to go to the ACCC but went to Aldi, Drakes and Coles anyway.
I have been to WW 3 times this past seven days, first time was OK, but last two times including today, after scanning my rewards card and hearing the ping found when I got home the points had not been added on the receipt and a message saying I could get 1500 points if I joined.
Its bye, bye WW for good.
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SueGreater Melbourne (Outer), VIC
- 15 reviews
Earn as you spend
Woolies have great offers and promotions on frozen products and drinks. We always bulk buy coconut water, bottled water, Bundaberg and a few other drinks which also earn more points. My last buy at woolies gave me $10 off on my purchase when I used Woolworths reward card. It's easy to carry as I have save on my iPhone storecard. New bulk products are up for grabs
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vivGreater Melbourne (Metropolitan), VIC
- 8 reviews
- 3 likes
Never go wrong with activated bonus points
Compare Woolworths rewards to Coles Flybuys, Woolworths is much much better. Woolie points go to your account within a few hours. And activated bonus points always correctly go to your account. (Coles bonus points are like a joke. If you find out that activated bonus points didn't go to your account, Coles would ask you to call back after 30 days so you have to keep in mind definitely call back after 30 days. If you forget to call back within 2 months, Coles would tell you too late they can't do anything). That's why I trust woolie rewards.
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plgtre
- 3 reviews
- 1 like
Never had a problem
I don’t really understand all the bad reviews for Woolworths Rewards. I’ve never had a problem redeeming the points I’ve earned, and with all the bonus points I get by email it really doesn’t take that long to accumulate 2000 points. Also, it’s great getting the regular bonus “$10 off at the liquor store” emails. Really comes in handy!
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PicklesSouth East Queensland, QLD
- 44 reviews
Terrible
You have to spend $2000 to get $10, thats ridiculous.. I spend about $100 a week on groceries, thats every 20 weeks i get $10 ...how generous..... very stingey rewards and offers. An app to track my points and progress would be nice though.
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Becky KGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 1 like
Can't access password, can't reset password
Tried linking rewards card to my Woolworths online account, but need the rewards card password to do so. Tried resetting it, but am told my account details are invalid. Useless.
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David LoweGreater Melbourne (Metropolitan), VIC
- 2 reviews
Good value for money
Great value for money
Great rewards vale
I’m not working many hours at the present time so the points come in handy when I’m a bit short on cash
The ten dollars I occasionally get comes in handy
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CamSouth East Queensland, QLD
- 21 reviews
- 1 like
Loyalty Swinger
I'm not working so I use a lot of loyalty programs to earn rewards and discounts. I did swear off Woolies Rewards back when they cut ties with Qantas but I've returned since then as I saw a program on TV that recommended using both Flybuys and Woolies Rewards at the same time to get the best of both. What I have found is that both Coles/Flybuys and Woolies offer challenges like earn X thousand points by spending Y dollars each week for 4 weeks. When you complete that challenge, say the target amount was $50, they'll send a new 4 week challenge ...Read more
with the target being $90 and then $110 and then $140 and so on. If you stay with the one loyalty program the amount will just keep getting higher and higher. If you use say flybuys until the target amount is beyond your budget and then switch to Woolies Rewards and use them for a while Flybuys will eventually send you a new challenge reset back to a low amount like $50. The same happens in reverse. This way you keep earning points spending what you would spend anyway without going above your budget. The points you earn can be redeemed as money towards your shopping. The one advantage the Woolies Rewards program has over Flybuys is that with these challenges you can reach the target amount in as many shops as you like whereas Coles/Flybuys needs you to do it in one shop. I've also had to ring Woolies Rewards a few times when I've forgotten to bring my Rewards card shopping and they've added the points without any issues, you just need to have your receipt. The only thing that could improve the Woolies Rewards program is an app that you can use to activate offers and check specials, at the moment you can only do this on the website.Similar opinion? Write a review on ieatwords.com.au!
Useless Rewards Scheme and Useless Website
Can't log in, can't make any changes to personal details, can't do anything without any online assistance.
Tied to check fuel vouchers available on my card but you can't in your not logged in and the website never works properly. What a waste of my time today and the reward scheme is useless compared to the competitors.
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The OneSydney, NSW
- 4 reviews
A great way to record points
I love the fact that I can record points simply by holding my iPhone up to the card reader - way better then Coles. However my local Woollies is a smaller supermarket and the Coles nearby is a very large supermarket so, sadly for Woollies, Coles gets most of my purchasing activity
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Gary WHunter Region, NSW
- 3 reviews
Spend, spend, spend.
This rewards scheme is now totally useless for small shoppers. A once in a blue moon reward. Constant emails saying spend more over so many weeks to get more rewards, Thanks for nothing Woolworths!
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DaniSouth East Queensland, QLD
Give out bouns pionts for shopping
I alway get bouns piont offers for both woolworths and big w but the piont never ever seem to be added to my activity and they give u an email to send proof of said email or offer but they go roynd and eoynd and nothing ever gets sorted after everyrhing all the money spent the reward piont i would be intiled to over 140 dollars in points that were never added shame on u suck people in and never for fill
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NNairCountry NSW
- 66 reviews
Waste of Time
Look I get discounts, some, and cheaper fuel. BUT i can get that cheaper elsewhere. Used this for 10 years and never go online. Then when i went on i tried a few times it locked me out. Ring monday? waste of time. Even banks dont do that. This is for points not millions.
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Brendan MurphyCentral Highlands and Goldfields, VIC
- 3 reviews
- 1 like
Very useful shopping "tool"
The Woolworths rewards program has been a rather good experience in that at shopping time sometimes the surprise at the checkout is amazing.
Sure as hell is worth more to me than the competitors programs .
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MLTVictoria
- 2 reviews
Among the worst customer services experiences you will find
Call centres are notoriously unpleasant to deal with, but Woolworths rewards call centre is among the worst I've ever suffered through. Today I was transferred 3 times because nobody had the vaguest clue how to help me. They didn't listen to what I was saying; they parroted back prepackaged information that had nothing to do with my problem; they kept saying it was a different department and transferring me. During my fourth hold, after 40 minutes, the phone cut out. All that time wasted and no one even close to being helpful. No resolution, and not even anyone who understood the problem. A total disgrace on their part, and not the first time it's happened.
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not working at all, not helpful
can't log in, can't make any changes to personal details, can't do anything without any online assistance.
tried to register a new card and website never work properly. tried to reset password as I think I might put the wrong password, the website always said it has technical issues.
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John_ozSouth East Queensland, QLD
- 2 reviews
Temporary card registered and linked to Qantas card sooo easy
Well I just got my temporary card at the desk in Roma tonight, spent $104.98..got home and logged into. The site and linked my card.... easy as... checked the account and low and behold there are my 104 points from my shopping I did 2 hrs ago. Linked it to my Qantas card and changed where the points where going (now to my frequent flyer) and hopefully should all be good.. I was dreading it as I'm crap at this stuff but it was easy...and no I do not work for woolies!! And yes it was really really easy..and I'm old lol
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David ASydney, NSW
Disgusting and a con
Received an email from Woolies saying if you spend over $215 in store or online you will receive a $40 voucher. I checked all the terms and conditions and then spent $228 (not including delivery fee, packaging etc etc)...
2 weeks later and nothing so I use the Live Chat facility on Woolworths Rewards website. Surprise surprise no record of the offer, then ask me to send the email I received as proof.
Honestly - does the customer have to hang on to every email received just in case Woolworths try to get out of paying the reward?
This happens wit...Read more
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WombieSouth East Queensland, QLD
- 6 reviews
Woolworths Rewards Card
I love shopping at Woolworths as they always have great weekly specials and lots of bargains instore. My Woolworths Rewards card is an added bonus allowing me to earn points just for doing my shopping as i do every week. Always sending me special offers for extra rewards points that are relevant to me. I have redeemed points many times with no problems.
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DeeBeePerth, WA
Can't link my rewards card with my Woolworths online shopping account
I have not been able to link my Rewards card with my online shopping profile for Woolworths. I have contacted customer support 3 times, each time i've been given a new card number and told to activate that card on my Rewards account and then link to online profile for Woolworths shopping. Three times this has not worked. I get the same message every time, "Your card number is incorrect" - yet i can use that exact same card number and password to log in to my Rewards profile. I have tried dozens of time and still getting the same error. So frustrating and means i am unable to take advantage of bonus points for online shopping.
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Questions & Answers
Raymond H.asked
how do I go about cancelling a rewards card for a deceased person?
1 answer
Sorry to hear that Raymond, I’d personally email Woolworths rewards directly as I’d say they wouldn’t monitor this often.
Laurel Wasked
I can't link my woolworths rewards card to my on line shopping.
Message is (incorrect password)
This is the password I use for my on line shopping and don't want to change it.
No answers
Willem V.asked
We went to BWS and spent $65.oo, but did not get the 2000 points. We activated y our proposal the day before. What is happening to our points? My name is Willem vandenbrande card no [Number Removed].
store [Numbers Removed]
Awaiting your reply.
1 answer
Personally Willem, is try looking for an email to send to them, I’m unsure how often they’d check these reviews.
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