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WorldSIM Questions & Answers (page 3 of 3)
53 questions from our users
Reeceasked
We are going to Cuba can anyone tell me the best unit and bundle plz?
1 answer
You can only use hotel wifi or Cuba telecoms own wifi data services (go to a telecoms office with your passport, buy a ticket that links data usage to your passport, use within range of the wifi towers on top of their offices only. Easy to spot - that's where all the teenagers are!) No other data services are available.
Graemeasked
What countries in South America does WorldSim cover?
1 answer
WorldSIM C.WorldSIM
Hi,
Thank you for your query. To see the complete list and coverage please click : https://www.worldsim.com/roaming-partners. See the countries in South America under "Region".
Should you have any query or need any assistance please do not hesitate to ask.
Regards,
WorldSIM Support
Shinobuasked
I got poctet wifi..now I need a SIM card to insert to my pocket wifi and be able to use it worldwide. Is this the right product I'm looking for?
1 answer
WorldSIM C.WorldSIM
Hi there !
Thank you for your query. Yes, WorldSIM pocket Wi-Fi is unlocked and you can use a local SIM card in it as well. Moreover, the device comes with a FREE 4G Data SIM which is much more convenient to use with any device. If you have a query or need any further assistance with the setup, please do not hesitate to contact us here https://accounts.worldsim.com/support/ticket_nc_new.aspx
Joe Sepaasked
Will this work in my wife's travel tot he Philippines?
Joe Sepaasked
How can I re-charge for more minutes if I ran out? Will I get notice if my pre-paid plan is running out of data or minutes?
2 answers
Hello, enter into your account, and look for the option TOP UP, then add credit, and pay via PayPal or your credit card. Good luck
WorldSIM T.WorldSIM
Hello, yes, normally you will start getting text messages when your balance is over. Also you can always check your balance by dialing 187. Once your balance is over, you can always top up your SIM online : https://www.worldsim.com/top-up. Or dial 190 to call support line and top up over the phone. Thanks!
Terryasked
I bought my package of both Data SIM with router and voice SIM and have traveled to the US, through Amsterdam, Nairobi, Uganda and Bangui, Central African Republic and cannot get either to work at all. I followed the instructions and still nothing. Am I doing something wrong?
3 answers
No your probablydoing nothing wrong. Contact WorldSIM, i had to turn equipment off remove Sim severals times. Put phone back on with phone searching for Provider. May have to leave on for 20 minutes.
Ring them & getfull instructions sent out & the order to do everything in
WorldSIM T.WorldSIM
Hi Terry,
Thank you for your query. For the router you require setting up APN once and selecting the partner provider in every country. And for the voice SIM you require selecting our partner provider manually.
Can email us with our WorldSIM number as well as your alternative contact number here- [email protected] we will look into this and get back to you.
Many thanks!
WorldSIM Official,
I have sent the details of my WorldSIM Numbers as requested to the email in your post.
Looking forward to your response,
Terry
Sue Baker Pinesasked
Do u get a new number with this sim card?
Nellasked
Can someone put my phone to this device without my knowledge?
1 answer
No, this is not possible. You first have to pruchsae the WorldSim card. When you activate it you have your UK number laready available. If you travel to the US then you have to activate your Sim to use the US number.
Chimeasked
Hello. I bought your worldsim. Its been impossible for me to connect despite several chats with ur customer care. Im really frustrated as i see it as a waste of my money. How do u resolve this?
2 answers
Same here.
I bought phone, SIM card and adapter, paid extra cost to have it here for my trip. No phone received. Invoice noted only SIM card and adapter. I have called numerous times sent numerous emails and have had a chat with no resolution . I have demanded my money returned for the phone purchased and no response . I see a number of other people have been scammed also this company should be shut down because they are criminals and stealing from people . I'm not done yet I will call authorities and make international calls this is ridiculous !
monicaasked
My WiFi Device I bought heve been received,and after inserting the card (this what it's saying card canot be detected or invalid) WHAT should I do? connection is big problem.
1 answer
WorldSIM T.WorldSIM
Hi Monica,
You need to ensure SIM card is placed correctly in your WiFi device. If you still have problems connecting then you need to provide us with your SIM number so we can help. Please call us or contact us on live chat (on our website) and one of our agents will help you.
Regards, WorldSIM Team
Stian Kvaleasked
How long time before i get it.Worldsim sad 1-3 no is 8 days ORD-7342280-Q0X8Q6
1 answer
WorldSIM T.WorldSIM
Hi Stian,
Thank you for your recent enquiry. Having checked our systems, you should have your order now. Regards, WorldSIM Team.
Tessasked
I bought a smart watch/phone from world sim. I am in Australia and it will not connect to any network. Nothing works. Why should I out in a data card for the camera to work?
1 answer
WorldSIM T.WorldSIM
Please be requested to manually select and connect to Singtel Optus Limited network provider in Australia as it is recommended. Turn off and on your phone and then perform this troubleshoot. You will not require a data SIM card to use one of our WorldSIM cameras. Please be suggested to visit this link https://www.worldsim.com/cameras to explore our exciting range of cameras. For any further support, you can also call +44 (0) 20 8819 2557 to get to our customer service team. They are available 24 hours a day, 7 days a week so there is always someone to take your call. Thank you for your valued custom. Regards, the WorldSIM team.
steveasked
how do i get the deice to connect to silcent circle blackphone 2?
thanks
1 answer
WorldSIM T.WorldSIM
Hello. We appreciate you taking the time to write to us. Regarding your inquiry, could you please tell us more about the product you are having trouble with so that we can investigate it with the highest priority and get it resolved for you. Thank you for your patience and your valued custom. Regards, the WorldSIM team.
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