Wynstan

We ordered a retractable bedroom screen door. Nothing special. We ordered in early January 2020 and finally it was installed a few days ago. We waited nearly 3 months. I rang several times and was fobbed off with answers that were not acceptable. I had to do the chasing up.
Wynstan, you have lost me now as a customer. You need to get your act together and when you make a promise stick to it, and be honest with your answers to customers.
By the way, the installer was excellent and very professional so I need to rate him 10/10.

1 Simple pull down blind amongst other problems.
* 5 months later Wynstan are still trying to get a simple pull down blind right. Was incorrectly measured, made and installed......and reinstalled.....and still incorrect.
* This pull down blind still misaligned so door cannot be opened without chipping wall.
* Ugly & unfinished looking bracket to same blind.
* Sliding screen door had a thick unsightly bar running horizontal at waist height. Was not communicated to me in quote. Installer removed it - but I now have drill holes in sliding door.
* 2 bifold incorrectly installed to quote - separate issue.

Got Wynstan out to quote for two screens and a sliding door. Months later, they turned up to install (on the third attempt after they cancelled twice) and two out of three items were wrong. One was the entirely wrong product, the other just didn't fit.

A couple more months later and the second screen finally got fitted, told them not to bother remeasuring for the door.

Then I had the pleasure of teaching the guy from head office simple maths to get refunded the excess I had paid.

I could not in good conscience recommend them for anything.

Wynstan blinds replaced my 20 year old plantation shutters. I visited their store and saw Australian made shutters. Yes more expensive than the Chinese but they come with a 20 year warranty. Their representative came out on 23 December the man who was going to install them Ronald came out on a Sunday to do the fit out measurements. The shutters were installed on time the ones from China now have a 12 week delay (friends are on that wait list). The shutters are perfect . Ronald worked out solutions to several awkward windows and was meticulous.
Don't fall for the China trick go to Wynstan and get the Australian .

Wynstan installed Fly screen in my apartment. It is not good quality first of all as per the price they charged. Door came off and nobody is coming to fix.

We had crimsafe doors and windows installed at our house in Avalon a few years ago. We also had plain screens installed in one bedroom and one screen fell out and wont stay in as the clips dont appear to align. Particularly disappointing as we always try to use Australian companies.

The installers and the workers who quote don't communicate with each other. Our out-door blind is not the products that was requested during the quoting process. We only found this out after 3 extra visits to install the products as the parts that were sent were incorrect.

Although they showed up with the incorrect parts we felt bullied into finalising payment and signing that the job had been completed, stating that if we didn't he was going to pull all the products off the walls.

Our crime safe was not installed correctly and were also left with a front door that we were unable to lock.
The whole process has not shone the company in good light. I would NOT recommend using Wynstan at your house.

We purchased 2 crimsafe doors in December and received a discount for waiting on the installation till after Christmas. The staff were responsive, polite and delivered on everything promised. We were happy with the quality, installation and customer service. Thanks Unanderra Wynstan

Pretty disappointed, ordered blinds, they missed an entire window and the kitchen wasnt even measured correctly.
When i first got the quote I had said the lounge window was required but the 2nd guy who came out to do measurements didnt do the lounge window. This very frustrating situation could be avoided if they wrote what windows are being measured instead of just quoting 5x mesh screens.
Kitchen screen had large gap so the installer had to screw in a peice of wood to block it. Still a small gap remains. Photos attached

I recently purchased a Wynmotion roller blind and the experience was good from pre-sales to installation.

They were upfront about installation and ongoing costs such as warranty call out fees. All dealing with Wystan staff were polite and professional.

Even though it wasn't necessary, I would recommended researching some basic questions such as, time frames, warranties/call outs and where products are manufactured as with most companies like Wynstan, things can go wrong and delays happen.

I would definitely use Wynstan again.

After waiting 29 weeks and 1 day for 9 blind to be installed, I now find that 1 blind ia faulty and requires a repair. I am told by there customer service department it would be at least 7 weeks before anything can be done. Customer service NON existence.

I had my $980 crime safe door installed 2017. I called the Baulkham Hills store today because I have been having problems with the lock, the lady said that there is a $70 fee to come out. Also she mentioned that it could be caused due to hot weather.really.? I was not aware of this at the time of installation. The man said that I had a 10year warranty on the door and 5 on the lock. Nothing was mentioned that I needed to pay for him to come out for a faulty lock. Buyer be ware.. thank goodness I never got them out for my blinds. Its sad to see once money is exchanged they really dont care. Will never recommend these people to family and friends. Nothing was offered to resolve this issue even though it is still under warranty.

After some initial problems in ordering of materials and getting started, the Wynstan customer complaints department stepped in and made sure that the project progressed smoothly. The installer was pleasant and keen to do a good job.