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Untrained staff
Upon building a new home, went to ABC Blinds in Ozborne Park and was met by untrained and unproductive staff members who refused to listen to what my wife and i wanted,talked over us and disagreed with anything we had to say,
The staff member was also confused with what another staff members writing,to which we originally dealt with and proceeded to insult us over the way our quote was wrote out by her,to which we had nothing to do with
Absolutely, rude,untrained,unprofessional staff that forced us to go with curtain world in the end,would not recommend for a new home
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Ralph and Audrey at Wangara, best in town
I have been using ABC Blinds for many years now and have found there sales and service team the best in town, nothing is too hard and if its a small or larger project they are reliable, on time and trustworthy, special mention to the on road sales representative Ralph and Audrey at the Wangara Showroom
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Carole WallacePerth, Western Australia
- 7 reviews
Very, very disappointed.
Over the years I've dealt with ABC on a number of occassion but I recently downsized and contacted them to make my curtains. They supplied blinds and curtains for my bedrooms. Then on the 29th March, 19 I ordered full length Verti sheers for the windows in my sitting room. There is one window on the left, a large main window, a door and a small window to the right, the product was recommended by the ABC consultant. I paid a deposit of $1755.00.
The area was checked measured twice but 6 weeks later when the installer came he would not hang ...Read more
the curtains because of the existing window sill the curtains would have hung proud of the wall, so they were not suitable for the area. Over a number of weeks, ABC staff suggested many alternatives, which I accepted only to be told that none of them would work, so it was with reluctance that I agreed to the curtains being cut short. The shortened version of the curtains were installed on the left, central and the small right hand windows, leaving the door with no covering. This looked very unfinished and I suggested a simple fitted curtain for the door with a pocket at the top and bottom, there was no mention of extra charges. Weeks later this was installed and I was handed an account for $350.00, for a single width of fabric. I refused to pay so the curtain was removed, I rang ABC and asked for the MD and it was immediately reinstalled. I had also asked for a consultant to be present to discuss an alternative for the small right hand window as I’d told ABC I didn’t like the shortened curtain on the small window as it stands proud of the wall. No one came, so I ordered the same treatment for the small window as what was on the door. On the same day I wrote to ABC expressing my dissatisfaction with the service, the delay, the inconvenience, the lack of staff knowledge about their products etc. I received a call from the Manager, who assured me there would be no further charges and the job would be finished to my satisfaction. Shortly after I received an unitemised account for $963.00 again I wrote to the MD, he reduced the amount to $500.00 I declined his offer. He retailated by wiping the "outstanding balance" but refused to deliver the remaining curtain leaving me having to chase around town to try and find matching fabric so I could make the curtain. It’s not as if half way through the job I thought oh perhaps I’ll do something different, the replacement curtains for the door and the window were required because the original curtains recommended by the ABC consultant did not work, not my fault. I was given such bad advice and the replacement curtains were to correct the mistakes that were made by ABC, not on some whim of mine. This saga ran from the 29th March to July 11th. I've made a substitute curtain for the small window and it looks alright but they still have refused to give me the one they made for the this window and did not complete the order. I am very disappointed by their service, their knowledge about their products, the delays, having to explain myself every time I rang the company and no one bothering to come to look at the job and give me advice.
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Talked me into it
From the showroom to the measure and fitting, abc always delivers its word with great quality and range. Staff are always professional. thank you
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looking for help
I would like to thank Karen from abc blinds Osborne Park for her customer service.She helped to sort a problem out with an accessory I had been struggling to fix .10 out of 10
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RachaelPerth, WA
- 2 reviews
- 1 like
Over the moon
I ordered some shutters from ABC online and needed to confirm a few details such as measurement particulars. The support Hayley provided when phoning was fantastic! The cost of the shutters were a bargain and the quality didn't disappoint. We would definitely use the company again.
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Sarah JeanPerth, WA
- 2 reviews
Too lovely
Thank you to Hayley for excellent customer service and helpful information! We just had a shutter installed and lit looks amazing. We have now ordered again. I would highly recommend !
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Sarah
- 2 reviews
EXCITED !!
The whole process was made so much easier by the staff at ABC blinds, The lady on the phone talked me through the order and updated me on it all ! thank you so much for everything and I cannot wait for them to be installed.
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LeeSydney
- Verified customer
Great service, cost and delivery!
As a professional Interior Designer I am always delighted to find a supplier who is helpful, happy to please and will answers all my testy queries. The ladies at ABC Express Blinds do all this and more. In addition, the quality of the shutters I ordered where great, fitted perfectly and arrived safely and to the anticipated time frame. I would thoroughly recommend ABC Express Blinds for their product and their customer service.
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Excellent Customer Service
I placed an order for some blinds and thought my measurements were correct, with my tape measure they were however they were roughly 30mm off, I rang and spoke to a lady called Hayley, she assisted me and gave me several options to suit me and my timetable (ie work, where I live etc....) I dropped the blinds off today and the great service continued with Hayley, she greeted me and took the blinds and explained everything and I did wait but she kept me in touch every step of the way. Please pass on my sincere thank you to Hayley and the lady who fixed my blinds. Excellent Customer service from Hayley who went the extra mile. thank you so much.
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VanessaLeeton
- Verified customer
Excellent Service
I have ordered blinds from this company a few times and I have always been very happy with the cost, product & delivery. The blinds come with easy instructions and in no time your new blinds are up! I have always been impressed with the service and especially with my latest order when they contacted me to let me know my delivery was going to be a day later than expected, that's great service! I will order again and have told many people about how good this company is to deal with :)
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GREAT QUALITY!
I was very happy with my purchase! Easy to install, excellent quality blinds and so affordable, I researched a few companies around Perth and ABC Express Blinds were half the price! They have great customer service and are always willing to help. I had a small issue with my blinds they came face fit and i needed them recessed Hayley was so helpful & went over and beyond to help fix this for me, they made me another set and delivered in 5 working days. I highly recommend ABC Express Blinds!
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Very Prompt Manufacture and Delivery
I was very pleased with the whole process. I found it very easy to order online. The products were supplied as ordered and arrived at my delivery address within 8 days of placing the order.
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Good Job ABC
Second time we have installed ABC blinds and both times we have had a good result. Would recommend .
Had zipscreens installed by YAS --good job, well done, easy to deal with .
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Wouldn't buy from anyone else A+++++
We did our whole house and Absolutely brilliant service, product and ease of ordering ... Have recommended you to everyone i know.. The only blind i got from Bunnings has broken..
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abc express are excellent
Wonderful service. Delivered 7 days to your door. Second time I have ordered from them. Great work guys! Highly recommend them.
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RhondaSydney
- Verified customer
Exceptional Service
This is the 3rd order from ABC and they are the most helpful people i have met. The service and Quality of blinds is excellent and the Customer service is exceptional. Only 1 ctn of my order arrived I emailed Taylah and she responded immediately and delivery was sorted. Taylah is most helpful and i would not hesitate to recomend ABC Express Blinds. Thankyou
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DurianPERTH
- 3 reviews
Couldn't ask for more
Great service and great products at reasonable prices!
Had a hiccup with a defected item and was sorted promptly and efficiently.
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GREAT SERVICE
I ordered Blinds for new office fit out and required ASAP, ABC Express blinds delivered before expectations and exactly what was ordered.
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linoliv
- 23 reviews
Excellent value and great customer service.
This was my third online order and the price was far better than any other company's. The website is easy to use and the price changes instantly as you add in the details. Despite this, I made an error this time and swapped my width and length measurements. Upon speaking to Hayley on the Monday before Xmas, she went above and beyond what I expected by ensuring my corrected order was fulfilled incredibly quickly & without fuss, which was much appreciated.
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Questions & Answers
Keith Masked
I would like to speak directly with the Manager of ABC Blinds Wangara. I am very upset with a customer experience I endured today and would like to know an Email address to which I can send my complaint. Thanks Keith [email protected] [number removed]
2 answers
Good luck i had the same problem i had to wait 6months for mine and they came damaged and the
Manager told me that i must have damaged them and he won't fix them I'm a pensioner and live in
a retirement village they soon took my money.stay clear of abc blinds.cheers ken .
Good luck i had the same problem i had to wait 6months for mine and they came damaged and the
Manager told me that i must have damaged them and he won't fix them I'm a pensioner and live in
a retirement village they soon took my money.stay clear of abc blinds.cheers ken .
Petenleemccarthyasked
I ordered 3 Maya blinds approximately 3 weeks ago. I can not get on your site for some reason? . I would like to check on my order. Name is McCarthy.I have left a message on Beths`s phone. Thanks Peter and Lee
1 answer
ElaineABC Express Blinds
Hi Mrs Mccarthy
I'm pretty sure i have spoken to you now if not please call me on 1800016611 :)
Kind Regards
Beth
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