I still haven’t received my products months later. I preordered an item in June, paid for it, then they sent me an email saying it would be delayed and was sold out (why was I still allowed to buy it if it was sold out) then gave me an arrival date in August. Heard nothing so complained then got a reply saying it would arrive mid September. Will never shop here again.

I am actually considering unsubscribing from their emails as I keep buying too much stuff for my daughter! Really good service, fast delivery, fun merchandise, and the gift wrapping service was a great time saver for this year's birthday!

These guys are totally unreliable. I purchased a book to be delivered overseas for a birthday present, 6 weeks later still no delivery. I contacted them and then I find out that book is out of stock until August, another 6 weeks away! I cancelled my order purchased it somewhere else and it will be delivered within 5 days. If they wanted my business they could of got the book in sooner. Over 12 weeks is just ridiculous. Didn't bother to keep me informed either. Do not recommend!

First time online order with abc online. I paid for 2 items and only received 1. The receipt inside the box says both items have been paid but nothing about if the other item being on back order or not. Hoping it's still on its way as I've not been notified via email or phone of any product delay. Sorry I'm a little disappointed but happy with the postage delivery time.

I ordered three weeks ago season 2,3,4,5,6 all were available at that time (they didn't have season 1 so I ordered from another supplier)I paid straight away as this is a Christmas present only to be rudely told that I may or may not get it delivered before Christmas as they couldn't now source 3,5 I was spoken to very badly and I will never buy from abc again. I am house bound so I cannot just look through the stores as I was advised to .

One thing that I really like about the ABC shop is that they provide great, old-fashioned customer service. Many times I have ordered in a book or DVD to have them very efficiently call me as soon it has arrived in stock. Having said that, the merchandise can be expensive, and it can be much cheaper to go to other retailers for DVDs in particular.
Service
Price

Like the quick and easy flow of this shopping site. Easy to look for what I need and lot of choice. Also, quite impressed by the delivery and customer service. Only problem is that some of its products are a bit expensive. Good quality ABC stuff which you can't really get anywhere else.
Usabilty, delivery speed and customer service
expensive

I ordered a few items for Christmas from the ABC shop on line and found the delivery was very cheap $2.95 at the time.
I got my products with in two weeks and found them to be of high quality.
Fast cheap delivery
Would like more to chose from in the kids toy range

ABC Shop is the most overpriced store I've ever seen for cd/dvd, not only that but the staff are very reluctant to even look at customers let alone serve them, it's safe to say I'll never return.
Store layout
Poor customer service, overpriced.