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Reviews

2.7

45 reviews
5
(13)
4
(2)
3
(3)
2
(11)
1
(16)
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Rocket

RocketGold Coast

Deceptive expiry dates on cassettes

published

And now another problem for Accu-Chek Mobile. I notice an expiry date on the packet, but when the cassette is inserted into the tester the final date comes up 6 months short. That is, the sealed packet date is say 2017- 06 but the real stop date is 6 May 2016! Don't accept a cassette pack unless there is at least 8 months to expiry!

Michael F

Michael FNoosa Queensland

Perfect for home use and travel

published

I had a little trouble early but for the last 2 years I have had no trouble at all. I have a zero failure rate. All 50 tests on the cassette are used. None wasted. That gives me about 50c per test. To my mind that is value for money. Great unit and very easy to use.

Merlin01

Merlin01

  • 2 reviews
  • 3 likes
  • Verified purchase

Unit is fine - Cassettes are hopeless...

published

I've used the Mobile for over 2 years. When it works, it works well. But I can guarantee you'll never get 50 tests out of a 50 test cassette. When you pay for 50 test strips, you get 50 test strips. When you pay for a 50-test cassette, you'll get 45 tests on average. Every 10th cassette should be FREE - that would be fair considering the error rate of this device. I've put up with it long enough, going to look elsewhere.

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Biscuit3

Biscuit3Sydney, NSW

  • 2 reviews

Great! Over 6 years use

published

I first bought the Accu-chek Mobile six years ago. Accu-chek makes great glucometers and the Mobile is no exception. I upgraded to the newer version yesterday and I find its almost half the size, half the weight and more accurate. It's so nice and convenient and takes the biohazard risk out of the equation like many other machines. It's so quick to use, no one will even notice what happened.



To the people complaining it takes too many batteries, I honestly change mine like every 9-10 months if that, and I test five times or more a day. Obviously they didn't sign up to the Accu-chek courtesy program because they send replacement batteries when needed. If anything breaks, it gets replaced. Nothing to complain about!

Martyn

MartynCoventry

Very poor

published

I have been a type 1 diabetic for 50 years and I have been using this Mobile meter for the past 6 months. It is without doubt the worst product for this purpose that I have ever used. I regularly experience between 10% to 20% failures informing me that the drop is too small or an error has occurred. This is despite me making every effort to expel as much blood on to the testing area as possible. This is evidently a known problem to Roche, so what are they doing to help resolve the matter?

Andrew Patterson

Andrew PattersonBrisbane

  • 3 reviews
  • 2 likes

Best glucose monitor I have used

published

Having used this product for close to a year now, I have found it to be reliable, easy to use with very few error messages.

It does require a fair drop of blood but for most regular users I would think that once aware of that it should not be too difficult to adjust to.

The test strips being in a self contained canister of 50 means fewer hassles when taking levels. Everything being self contained within and on the unit itself makes my life quite a bit easier.

Since using this product I have found it far easier to work out what food will give me a spike in glucose levels. I am far more likely to test regularly and after eating a new food if a unit is easy to use. For me this one allows that.

shirl13

shirl13Liverpool

Accu-Chek Mobile

published

I was wondering where Bruce got his cost of £1 per test. When I changed over my Diabetes Nurse checked costs and they were no more expensive that previous meters I had used. I find the mobile best one I have had for ease of testing.

Absolutely genial.

published

I am on my second and have not have any problem whatsoever with it. I am wondering of all negative reviews are from people who don't wash their hands and dry them thoroughly before testing?
I am 71 yrs. old and would not change because of it's ease of use.

rubbish meter

published

I have been diabetic for over 45 years and have never used a meter that gives so many error messages. Other meters nowadays are designed to use minuscule amounts of blood - this thing wants a bucket load. Batteries need to be replaced endlessly. I haven't tested myself several times in a few minutes but guess I'd be like others and get multiple readings. Heaven help the poor parents trying to use this thing on a child!

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Great all in one but not so little meter!

published

At first I hated it's bulk and it's retro 90's mobile phone styling. Now I love it. Super accurate, and an all in one solution. I'm a jacket and trousers kinda guy, I hate man bags, so not having to carry around pricker, strips etc is great. Very discreet to use. Most of the time no-one bats an eyelid.

Hopeless

published

I have found the meter to be just hopeless. Nearly 50% of tests are aborted with the "Droplet To Small"message. It then uses another test. The droplet is NOT too small. In fact it is big enough to actually run off my finger. Accu Check support eventually agreed to send me a free cassette of 50 strips. That seemed OK for the first ten or so tests. Now today it has failed a further four tests with two failing yesterday. I am giving up as I can't afford the cost of the cassettes. They work out at over £1.00 per test in the UK so in two days I have wasted nearly £6.00 and worse than that still no reading.

toglhot

toglhotaldinga beach

  • 21 reviews
  • 18 likes

Accu chek mobile

published

Too many errored results

published

This is my second meter after the first one failed completely. However I have noticed the meter errors more frequently than it gives accurate blood sugar levels. I think this is a deliberate act by the manufacturer to extract more money from the consumer as the cartridges are where they make their money. This one is going in the bin and I will buy the old fashioned type from another manufacturer as the Accu-Chek Mobile clearly has a design defect and should be recalled.

Not happy !

published

Convenient, but at what price?

published

The idea behind the meter is great.

Unfortunately for the user though is it has far too many error messages. In my expierence the meter gives up an error message at a rate of around 3-4 out of ten tests. It can be very temperamental and give up many in a row. This is exceptionally frustrating when tests are running low.

It also has a few issues with consistancy of its results. I'm not sure on the accuracy of it. However, you can test twice and the meter disagrees with itself. Most worrying when you have to administer insulin on the back of its results.

In short, I would avoid this meter until it's many flaws are addressed. There are many better meters out there and accu-check themselves make better models.

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Useless

published

One of the best!

published

Have two meters and find them very effective. Of course you need to thoroughly wash your hands beforehand. Believe the design of all blood glucose testers should adopt the best feature of this meter, that is, it is strip free and has no handling of individual strips. There can be a minor irritation with using too small a drop of blood, but feedback is given by the meter. Reduction in its weight would also be an enhancement in the future.

Absolute waste of plastic! Dangerous!

published
Lachness

LachnessNorthern Territory

  • 6 reviews

Too Many Error Results

published

My partner has Type 1 diabetes and takes his readings between 6 and 8 times a day. The reader often gives error readings and we have found that if it gives a too small a drop reading it will then give 4 or 5 error readings consecutively, thus wasting a huge amount of the tape.
Convenience of not having all those plastic strips and foil to dispose of.
Way too much wastage of tape through frequent error messages.

NAS

NASMelbourne

  • 2 reviews
  • 1 like

Pretty average

published
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Questions & Answers

Douglehere

Douglehereasked

Hi my Accu Check Mobile monitoring unit slide button to open the cassette compartment cover has jammed. The slide is #12 on page 7 of manual. It has been getting progressively harder to open over time. Any suggestions please?

Doug Allen
[email address removed]

1 answer
John
John

Contact Roche they will usually repair/replace the unit (in UK) if faulty.
This is my experience only as a user but I cannot speak for the supplier/manufacturer

sam

samasked

hello i would to know if you have any diaries at all? my name is Laura i have to write down what my sugar levels are

1 answer
LHW
LHW

Hello Sam. I have been keeping a food diary for a couple of weeks or more now and do a tst before each meal and two hours after. It's been a real eye opener for me and helped me compile a list of what not to have's and what seem to consistently keep my readings lower. I also find the results can be reflective on the meal before the one you've just had also. Well worth doing, but we're all different, so need to do our own to see what does and doesn't suit us as individuals. Whole new way of living this is! I changed my accu check mobile for a new one as it seems the old one was faulty. The new one is working fine. Good luck, Lorraine

Mary

Maryasked

How do I get a accu-Chek mobile for free? I have been a type two diabetes n or insulted as well.

2 answers
shirl13
shirl13

Hi Mary, I originally bought an Accu-Chek machine back in 2003 when I was diagnosed as I was advised to test even though only on tablets then. I registered my machine and Accu-Chek provided testing solution & batteries free when I asked. Since then they have regularly sent me new machines as and when. I would say even if you have to purchase one it is worth it as it is so easy to use and does away with fiddly strips. I also checked with my Practice Nurse before I started using it as to costs of supplies and it works out much the same. Good luck.

Martyn
Martyn

Hi. I am located in the UK and we are able to get free Accu-Check Mobile meters through the Accu-Check customer service contact number. I may be wrong but I cannot see a free meter for the same in Australia. It may be worthwhile though contacting customer service in Australia on 1800 251 816 and ask them. You may be lucky.
Best wishes. Martyn

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