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Afterpay Questions & Answers (page 3 of 8)
159 questions from our users
Rickyasked
I failed too keep up with my payments on afterpay & it went to a debt collection. However, I was wondering, once I’ve paid it off, will I still be eligible to reuse afterpay?
Sasha M.asked
What happens with afterpay once it is all paid up?
2 answers
Not quite sure what you mean. You have a set amount that you can spend. Mine is $1500. once I've paid what i owe i have the full balance to spend again. I think when you first open the account your balance is $500. It increases in time as long as all payments are made on time
its all paid up
S K.asked
Someone has fraudulently opened an account in my name and then defaulted . Afterpay has now frozen my account which I've put over 2000 dollars thru . How do I go about fixing it ? Every time I send them an email they send me an auto reply saying I have multiple accounts and the debt collectors are coming deal with them . I want to make a police report can I get the information out of afterpay to present to the police . Its pretty bloody destressing for me as I've always done the right thing by afterpay .
1 answer
If they say it is you then you will have to request your details held with them. Check the email addresses that were used. You will have to build up a pretty substantial amount of evidence, like whether or not transactions were used in your location or across the country where you couldn't have been at the time and prove it. It will have to come down to a lot of detective work on your behalf. Guilty til proven innocent right? Good luck!!
latecia eliotasked
I try and refresh my barcode and it says I still have overdue payments which I don't because I have finished paying everything of how do I refresh my barcode without it saying that everytime
3 answers
That's never happened with me
I've had the same thing happening over the last couple of days. All my orders have been paid off (before their due date) & I still can't generate a barcode. I've contacted Afterpay & they can't provide a reason. Really frustrating!
afterpay ended up contacting me and said because I was in debt with them for so long I now cannot afterpay again and I cannot make a new account either.
Matthew S.asked
Why can't I browse individual stores in afterpay app? Is it something to do with the settings on my phone? I think may have accidentally restricted myself... I have a Samsung s10
No answers
Leyton H.asked
Can i paywave my card when using afterpay or do i have to insert it?
No answers
Joelle O.asked
Hi, my limit started at 500 and now is at 566 ive never been late always pay it back early. I have tried now to purchase my largest amout of 499 online and its declined it, theres money in my account i dont know why its declining it. Ive had afterpay for 5 weeks now do u know is it the amount or whats the reason?
2 answers
Im having same issue...instore bar code says $500 but tried to purchase online for $320 but it declined.
Seems like you haven't been with them for long enough, they calculate purchases according to the value of previous purchases and your ability to pay. If you buy lower value items and then go for a bigger cost it will decline. It's better to buy lower items but more of them at the same time and then work your way up to 'earn' the credit. I've been with them for over a year and never been declined. You will get there but it won't be instant although your credit is $500. All the best.
Alexiss K.asked
How do I log out or sign out of the afterpay app to log into a different account ?
No answers
Rose L.asked
How do l know what my individual spending limit is and how much l have left avaliable on it.
Zip is so easy it just say's you have $375 or whatever is still avaliable left to spend, l have searched and searched for for mine with afterpay but cannot find that information anywhere, so frustrating.
3 answers
At the moment there is no way to check .But there is an update coming which will enable you to check your limit .
If you generate a barcode for in-store use that gives you a rough idea
Can I use my afterpay account again once I pay of my overdue account
Caroline Haywardasked
My daughter has used my name but her account details for Afterpay can I deactivate that account or how do I get my name off her account
2 answers
I suggest you call Afterpay directly to discuss this.
They helped me with a issue similar to this
Customer service is usless,they will not fix this and will tell you that once its there it will always be there and you can not open another and they can not do anything to fix anything,exact words,i can not do anything,theres no one to help or ring
Sarah F.asked
Do I need to make my 1st payment on a purchase before I can afterpay from the same store again
No answers
Nicole T.asked
I have just done an up date on my IPhone 7 which had left the Afterpay App unable to down load.
I then deleted the app off my cell to try and reload it but its now not letting me down load the app, it just spins.
I have turned off my cell and tried all the basic tricks.
Any ideas to why this has happened?
No answers
Reneeasked
Can't long in tyres everything how do I delete acc to make a new one
1 answer
as far as i know you cannot delete your account, once you have done one or applied it sticks around. I would give them a call they are really helpful & nice people. awesome customer service they will help if they can or direct you on what to do.
Giselaasked
Just wondering i am trying to buy a swimming pool for Christmas this year my limited is $1500 but the pool cost $2400 would Afterpay increased my amount as I have never miss a payment and always pay early
4 answers
No the highest amount you can use is $1,500.
have you thought about contacting Afterpay & getting the CORRECT answer
It's possible! I have my limit at $2000
lizasked
Afterpay sent me a $1500 barcode without me requesting it but now when I go to use it it gets declined
3 answers
Contact Afterpay For the CORRECT answer
I would if I could find a way to contact them Ive been trying for 2 weeks now
Exactly the same thing happened to me i simply contacted them by phone.All the contact details are their web site. their email address, phone number, & the times they are open. no waiting the phone was answered after 4 rings & sorted it out in less than 5mins
lizasked
Afterpay sent me a $1500 barcode without me requesting it but now when I go to use it it gets declined
No answers
Katelyn S.asked
If my account is frozen will I be able to make future purchases?
2 answers
Just depends on the person you get when they unfreeze your account..... they may block your account permanently as they did mine. And my account was frozen due to a death in my immediate family!
Omg same ! .. except I was having an organ removed in hospital.. pretty sure there are laws theyre breaking
ace66654321asked
Is there any possible way to increase my spend limit sbove 800 if my account is linked to a debit card, could i add another debit card or does it HAVE to be a credit card, the thing i want is 987 haha
1 answer
Hey, from my experience it isnt how much you spend that limits you, after pay limits the amount of money you will have to pay back a fortnight, if your order is expensive and your fortnightly instalment is very high it will not let you process. If you have an order thats over $500 Try and pay off as much as you can on your previous orders . Thats what I have done and it let me put through another order :)
Phillip Aasked
For my first transaction do I have to pay some money upfront
3 answers
The total of your transaction is divided into 4 equal payments. No additional money is charged unless you dont pay it on time
That is not the answer . Do I have to pay a quarter straight up or have I got two weeks before it's due
In some cases, Afterpay always requires the first instalment at the time of purchase, including:
- The first time you use Afterpay
- For all orders placed in the first 6 weeks after signing up with Afterpay
- For purchases with a value of more than $500
- For all Jetstar bookings
Otherwise, once you've used their services at least a couple of times and proven to them that you are financially responsible, the first payment for future purchases won't be due until the end of the first fortnight.
I hope this answers your question.
Philip M.asked
What is my account frozen?
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