Afterpay Questions & Answers (page 4 of 8)

ask afterpay

It will be closed

Try a different app it might be Microsoft or apple suitable

use another phone might be the phone

omg I feel you. I have the same history as you and now all of sudden i cant purchase because my details are in use in another account? which they tell me is a common issue which is concerning. I receive a new request from different people all the time asking for something new or something i have already provided 8 times. Last night I emailed back and asked them if their staff had any consistency when it came to training because they dont have a clue. I have been told the account was fixed only to have the wrong account fixed, then told its fixed again and i go in and have same issue. I am about to go zippay i think and forget i ever had an aferpay acc. Come on.... Its not rocket science. Stop being so lazy and when a reliable paying customer clearly emails you all correspondence from the 20 other consultants, can a manager or someone please take the time to view and FIX it for gods sake instead of asking the same thing 20 different ways or asking for new information that all of a sudden is needed when it hasnt been before? Get on the same team guys. Deby i hope your issue is resolved. Such laziness, really.

Yes and two of my adult sons are having the same issue as are another family we know, that's six people across two households, can't imagine how many more are having the same trouble. Something is obviously wrong and they just don't care. Management need to get it sorted ASAP.

I am having the same problem, I can Afterpay instore upto $1500 and have never had a problem online before until the last 2 weeks, doesnt matter what day or store Im trying it keeps declining me

It is because the delivery address does not match your afterpay address, I had the same issue and changed the delivery address and it went through. I think they do this to prevent fraud, If someone were to gain access to your account and try to ship to anywhere but your address it will decline etc

24/7 anytime on your app
Doesn't go over $1500 after a period of time it gets to this amount,on memory I started at $500 increases eventually to the above amount.
Afterpay watch your spending & payments, most times I have purchased l pay my payments early on my app.
Afterpay I recommend, on average at one time I limit my spending to about $800 thats $200 a fourth-night, an wait till its all payed. Its handy for me
Spending limits are up to you, if you have a budget work with it, I dont have any credit cards just debit cards, that controls my budget, once again thats why Afterpay is great. Its just handy
Thanks

Well its weird because apparently the limit is $500 if you're using a debit card but I had over $500 a few weeks ago due after buying some stuff which I guess means my limit is over $500

My limit has been increasing over time and Im up to 1700. Although now its 1650? Why did they reduce it? I never miss payments. My account is linked to a debit card.

Hi Paul, I would go onto their website and email them to let them know your issue. They are really good to deal with.

Similar situation for me except I was in hospital... paid the outstanding when I got out but they still refuse to unlock my account and the WORST customer service when I called to ask why.. so rude.

Does anyone actually know how long it is suspended for? Is it indefinitely? Or is there a minimum amount of time to wait before they reassess? I had this happen to me after being a reliable customer for 3 years.

Similar thing happened to me.
They said my account was paid out & closed. It would remain there for me to see my past purchases but I would not be able to use their service & not permitted to open another account.

www.qr-code-generator.com you can join for free if this is not what you are looking for my apologizes

ask them

Zee M
I was told the same thing regarding early payments, I get the feeling it's a programing issue.

TONY
can't you read we both asked already

I don’t “keep asking here” since this is my first and only post, and also their answer was very strange which is the whole point of my post.

Ask After pay

Who knows have you thought about contacting afterpay

If you contact After pay by phone or check their web site I am sure someone from after pay will be able to help

You need to contact afterpay in regards to this. They will get it back up and running for you in an hour. The same thing happened to me once after entering in the wrong code too many times.

have you thought about contacting After pay & asking them the question

i couldnt change my password either & i cant make a payment so i just simply contacted Afterpay & they sorted it out over the phone within 5 mins

What George said and also they might waver the over due fee regarding your circumstances.

contact after pay

have you thought asking afterpay or check their web site under FAQ

George have you thought about stop telling everyone to contact Afterpay... its a forum mate.

Contact Afterpay

have you thought about contacting afterpay

Hi Je33icax.
Some transactions can take up to 24 hours to show on statements or apps etc. If your transaction still hasnt been recognised, l recommend to give them a call. I had to ring them recently and my issue was handled professionally and was taken care of immediately by a friendly helpful staff member.

have you called the collection company & asked them?

I get charged this fee all the time and I’ve contacted my bank about it and they keep saying it’s a preauthorisation and nothing comes out but I know it does. I checked my balance before and after making an Afterpay purchase and it’s taken the money out of my available funds. I’m still trying to get to the bottom of this - I think they’ve been taking small amounts for the year and a bit I’ve used them and never returned the funds.

It talks about this on their website. The pre auth should ve returned to your bank. Can take up to a few weeks. Sometimes you won't even see it on your statement as it gets voided so the transaction is removed from your bank and the money re added to your bank. It has happened to me a few times and each time it has been returned.

I was confused at first but when I went through my statement to find the transaction it was gone.