??!

171 questions from our users

Kerrie

Kerrieasked

Can I use Afterpay on a phone order?



No answers
Zee M.

Zee M.asked

This is so ridiculous, Afterpay just keeps on reducing my spend limit for seemingly no reason (Not only am I up to date on my payments, but I have paid many in advance) and of course they give no explanation when you call them, instead I was advised that perhaps I could try NOT paying my orders in advance and just allowing them to direct debit at all times, which is ridiculous. I don’t understand why this company penalises their customers for paying on time/early.

3 answers
minni
minni

ask them

james
james

Zee M
I was told the same thing regarding early payments, I get the feeling it's a programing issue.

TONY
can't you read we both asked already



Zee M.
Zee M.

I don’t “keep asking here” since this is my first and only post, and also their answer was very strange which is the whole point of my post.

Tianne T.

Tianne T.asked

Why won’t it let me get a barcode when I select create a barcode

1 answer
minni
minni

Ask After pay

Tianne T.

Tianne T.asked

Why am I not being given a barcode when I tap create a barcode



1 answer
minni
minni

Who knows have you thought about contacting afterpay

Tharindi D.

Tharindi D.asked

i cant see my barcode, it says you have frozen it, could you please help me?

2 answers
john smith
john smith

If you contact After pay by phone or check their web site I am sure someone from after pay will be able to help

Krystle T.
Krystle T.

You need to contact afterpay in regards to this. They will get it back up and running for you in an hour. The same thing happened to me once after entering in the wrong code too many times.

Oliver

Oliverasked

Hello, I use to have an afterpay account that I terminated more than a year ago (I think they block it and don’t delete it). The problem is that I received an email from afterpay stating that my credit card on file was about to expire, shouldn’t that have been deleted when I requested my account to be closed ?

1 answer
Ronald
Ronald

have you thought about contacting After pay & asking them the question

Darren F.

Darren F.asked

Why I can't change my password? I can't make a payment and will be charged more. This is crap cuz

2 answers
george
george

i couldnt change my password either & i cant make a payment so i just simply contacted Afterpay & they sorted it out over the phone within 5 mins

Krystle T.
Krystle T.

What George said and also they might waver the over due fee regarding your circumstances.

Chloe D.

Chloe D.asked

Hi i have used afterpay for 2 years now i tryed to regenerate my barcode today as i regualy cheack whats on there and it keeps saying sorry you are unable to generate a barcode only 2 days ago it said $380 i have always payes my payments and pay some.off befor hand aswell please help.

1 answer
george
george

contact after pay

Brittany f

Brittany fasked

I am trying to add my card details into my afterpay account but it says I am using that card on another afterpay account which I haven't even used. Is there anyway i can find my old account and delete so i can add my card details to my afterpay account.

2 answers
george
george

have you thought asking afterpay or check their web site under FAQ

Sharyn
Sharyn

George have you thought about stop telling everyone to contact Afterpay... its a forum mate.

Renee

Reneeasked

Is there any way to get an account reopened or make a new one if all payments have been made but the account was closed by afterpay? I was apparently in debt but received no communication from anybody about it.

2 answers
Joan
Joan

Contact Afterpay

george
george

have you thought about contacting afterpay

je33icax

je33icaxasked

I got an email from collection house saying I owe a certain amount to Afterpay. I paid some of that amount today with them and I checked on my Afterpay app, and the amount I owe them stayed the same even though I paid about $100 today on the collection house portal?

2 answers
Mel K.
Mel K.

Hi Je33icax.
Some transactions can take up to 24 hours to show on statements or apps etc. If your transaction still hasnt been recognised, l recommend to give them a call. I had to ring them recently and my issue was handled professionally and was taken care of immediately by a friendly helpful staff member.

Ronald
Ronald

have you called the collection company & asked them?

Lucas.D

Lucas.Dasked

Is it normal to be charged by PayPal just for refreshing the barcode, even without making any purchases? It’s been happening ever since I first got afterpay, it used to be like $1 or $1.75, but it’s just happened again & I got charged $24.95 without even making a purchase? Everyone I have asked said it doesn’t happen to them. I am so confused.

2 answers
Evie S.
Evie S.

I get charged this fee all the time and I’ve contacted my bank about it and they keep saying it’s a preauthorisation and nothing comes out but I know it does. I checked my balance before and after making an Afterpay purchase and it’s taken the money out of my available funds. I’m still trying to get to the bottom of this - I think they’ve been taking small amounts for the year and a bit I’ve used them and never returned the funds.

Amber
Amber

It talks about this on their website. The pre auth should ve returned to your bank. Can take up to a few weeks. Sometimes you won't even see it on your statement as it gets voided so the transaction is removed from your bank and the money re added to your bank. It has happened to me a few times and each time it has been returned.

I was confused at first but when I went through my statement to find the transaction it was gone.

westsfinest1.sp

westsfinest1.spasked

Why can't I refresh my bar code when I'm upto date with payments, and I hadn't used up to $500.0.

4 answers
arun k.
arun k.

Me neither, I never used up-to 500, to avoid emabarrasement it always advisable not to use their service, Bio they no definite answer to yes or no. For example you can even call after pay, their employees will say sorry we can't say whether you will get approved or declined..

arun k.
arun k.

Such a pathetic company whose aim is only to take your dignity for a ride

john smith
john smith

Ask after pay

cheryl T.

cheryl T.asked

Can stores refuse aftetpay unless you spend $500

6 answers
Christine M.
Christine M.

No

cheryl T.
cheryl T.

Jucy Secrets at Wynnum refused to put the jacket on Aftetpay unless i spent $500

bill bayley
bill bayley

for the correct answer ask afterpay

ANDREA

ANDREAasked

Is there a certain percentage of the amount that is used to come up with the first installement? How do you know how much it is?

1 answer
Rebecca M.
Rebecca M.

The payment will adjusted to exactly 4 payments. For example you spent $100, you would then pay 4 installments of $25. That applies to all purchases regardless the amount. The maximum amount you can purchase is $1000. Also for new customers you will allowed access to $500 for first purchases.

craigee

craigeeasked

my card has 2 months left to expire but it wont let me put anything on it

1 answer
chris
chris

me too. the only reason i can think of is that the term of purchase/payments is 8 weeks. they need to be sure that you can repay the entire debt on that card. if your card expires during the 8 week period and you switch cards (have different card numbers and cvc) it will make their job a whole lot harder to track you down for outstanding debts.

Ry P.

Ry P.asked

Anyone else’s barcode disappeared on a Samsung ?

1 answer
Karen N.
Karen N.

Yes mine has and I've phoned afterpay and they say I should have one. I've uninstalled the app then installed it again but still won't work.

Tracie

Tracieasked

My AfterPay app won't open on my Samsung phone. Message is: "Unfortunately AfterPay has stopped".
I have uninstalled it. Reinstalled it. Tried turning phone completely off, and trying again. I haven't tried resetting phone completely - that seems a hassle to me and won't I lose stuff stored on my phone? I cannot get any answers from Google at all on this matter! My AfterPay account is fine, up to date, and works fine from my laptop. Just WON'T OPEN ON MY PHONE! :( HELP!

2 answers
Just Me
Just Me

Does your phone need updating?
The other thing you can check is the permissions on your phone.
Finally, storage/memory space.
I don’t have any experience with android (I don’t like all the ads involved with them). The above are the usual culprits on my iPhone.
Hope you manage to get it working!

Tracie
Tracie

Still not working - I did a full reset of my phone, to factory settings, and it STILL will not open!
I can use my account via my laptop, but for instore shopping, I need to rely on being with someone else
whose phone I can use. VERY frustrating! :(

JJ_K

JJ_Kasked

Why is afterpay showing my past payments that I have already completed in the section where I still need to owe money? Some items say third payment is needed, others are saying final payment is needed but I have already paid the entire amount for all of these.. ??

1 answer
Robbiejdbay
Robbiejdbay

Can you use cash with Afterpay?

Rufus W.

Rufus W.asked

Afterpay sounds like they pray on human weakness (especially women in retail therapy mode) and memory lapse with credit and debit card balances, otherwise it would not be worth it to setup such a business if there was little money to be made from it. Just another way for predators to empty your bank balance. Am I wrong ?

8 answers
Guneet
Guneet

Afterpay charges you only if you are late with your payments just like any other business. Controlling your expenses is all in your hands. Afterpay is a good way of buying something you really want and can pay in installments. Everybody has a different opinion about all this but I am totally for it. Customers should know their spending limits. Its like credit cards but wont charge you anything until the payments are late.

Rufus W.
Rufus W.

It all comes down to human frailty and this "Afterpay" relies on this to make money out of people who can't manage their finances responsibly. I look at it this way, the service would not be provided unless there was money to be made out of it. I didn't come down in the last shower and have been here for sometime (70 rotations around the sun). Most people taking this on will regret their decision, for their debt in most cases will only get worse, some will really suffer.
It's all managed by an algorithm written by some bugger to maximise the lenders profits, it's as simple as that.

Martin B
Martin B

I use it and am on a pension I treat it like the old Lay By system and only get what I need and pay it off in the allotted time. After pay is a good way of buying something you really need and can pay in installments. I have set myself a limit and only spend what i can afford till I pay it off.

Page 5 of 9

Get an answer from our members and Afterpay representatives

Other Buy Now, Pay Later Services

Previous
Zip Pay

Zip Pay

3.9(1,339)
QuickaPay

QuickaPay

5.0(4)
Laybuy

Laybuy

4.5(2)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.