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59 questions from our users

Suzanne D

Suzanne Dasked

does anyone know where to buy spare parts, my mixing tool broke



No answers
Janice C.

Janice C.asked

How do you wash bowl. With prong part attached does it come off

1 answer
Jan h
Jan h

The blade can be removed. Instructions should b in instruction manual. Blades are very sharp. While holding knob of blade turn bowl over. U will see a lever on bottom. Move it to the side and blade will release.

Vicki C.

Vicki C.asked

Where do I find the serial number on the machine? Need it for a warranty

1 answer
Vicki C.
Vicki C.

Thank yoi



Leece

Leeceasked

Does anyone know where I can get the manual for this mistral thermo cooker?

1 answer
Maxine M.
Maxine M.

You can download the manual from the SCRIBD website

xing

xingasked

can I wash the bowl in the dishwasher, it is not very easy to clean

1 answer

Yes. Make sure the prongs are dry before using though.



Joan A.

Joan A.asked

mine was fine until the warning message says the lid isnt on properly, have spent days trying and always clicks as if it is right, but error message remains so appliance will not work

No answers
Happy Family

Happy Familyasked

As being new to this product..
What can you actually do with it? Is it only used for preparing meals? Chopping, mixing etc?

2 answers
Pearl lee
Pearl lee

you can cook pumpkin soup, congee, poridge. you can cook rice in it. you can make curry in it. It is a cooker not just a processor.
why don't you join this group for more ideas?
https://www.facebook.com/groups/103848059769897/

It’s almost the same as a Thermomix. Check out the skinny mixers website.

Rosie C.

Rosie C.asked

How do I turn it off? I pressed the on/off button for awhile and still not turning off

1 answer
Pearl lee
Pearl lee

you need to press the switch button at the back of the machine to turn it off.
The on/off button is to start processing the food.

Lee F.

Lee F.asked

I'm struggling to get the mixing tool to stay on even though I follow the directions in the manual on how to attach. It doesn't seem to click in very securely and doesn't take much to detach while mixing. I use it in reverse mode as per the manual instructions. Can anyone give me any tips?

2 answers
K Hill
K Hill

I had the same problem. The tool came off and is now in small bits. Can’t find a replacement online???? Second use so a bit disappointed

Sandra M.
Sandra M.

On Facebook there is a group called Bellini Addicts and Smith & Nobel Addicts, I just got a spare parts list from there and am going to try and buy a new whisk as mine broke also.

Rosey

Roseyasked

How do you get the bowl off?

1 answer
Rosey
Rosey

Thanks. I got braver and put more ticker into it.

Pam

Pamasked

Can anyone point me in the right direction for spare parts? I need a new butterfly mixing attachment as I broke mine :(

5 answers
julian r.
julian r.

I need one too

Sandra M.
Sandra M.

me three

Charlie
Charlie

If you contact customer services - details on warranty document - they will replace

Jean T.

Jean T.asked

Recipe.s wanted

2 answers
Pearl lee
Pearl lee

You can go to facebook and join a lot of different thermo mix group too.

Check out Recipe Community website

Jean T.

Jean T.asked

Any recipes for thermomix cooker from Aldi

1 answer
Pearl lee
Pearl lee

You can go online to facebook or search for Thermo mix recipes. the Aldi machine just takes longer to cook

The real Ricksta

The real Rickstaasked

Hi. I knead a good dough buy hand, but bought this to make it simpler. Followed recipe instructions and the dough was so soft and wet.
It seemed like it was going fast for kneading. Yes it was on kneading function. The kneading function only last 1.30 sec
So I did it four more times and the motor over heated.
Any ideas on how to knead a good dough?

5 answers
Mon
Mon

I had exactly the same issue, tried to knead dough and it would overheat. I decided to return the machine and get a refund. By the time you wait for it to cool down + the time it takes to clean the machine after you’ve kneaded the dough, it was quicker and easier for me to knead it by hand.

Sandra M.
Sandra M.

I don't have any problem with the bread dough that I make and 1min 30 is fine.
360ml warm water, 1 1/2 tsp brown sugar, 2 tsp bread improver, 2 tsp dry yeast powder, 600 g strong white bread flour, 1 tbs oil, 1 tsp of salt. Knead in reverse for 1min 30sec.

The real Ricksta
The real Ricksta

Ok. Have you noticed that the knead reverse option only goes at speed 4?

Lee C.

Lee C.asked

How does the aldi thermo cooker fries

2 answers
The real Ricksta
The real Ricksta

It doesn’t. I was sucked in also

Lee C.
Lee C.

Maybe when it's cooking the onions you can hear it sizzling maybe that's what they call frying

James W

James Wasked

Hi, have any one tried to beat the egg whites with the mixing tool? After 10 minutes with Speed 3 in reverse mode, the egg whites were still not foamy at all.

2 answers
Pearl lee
Pearl lee

make sure your bowl is oil free, egg is at room temp. and try speed 4 instead of 3.

James W
James W

The problem is in reverse mode the max allowable speed is only 3, it doesn’t allow me to run with higher speed. I have also tried the normal clockwise mode with higher speed but failed. Did you manage to beat the egg whites?

Jenny O.

Jenny O.asked

Brought machine last week, all the mince dishes come out looking like baby food, Spaghetti Bolognase, Chili Con Carne, Cottage Pie even when I followed recipe in book that came with it.

2 answers

Try putting the mince in the steamer basket in the bowl, then tip it back into the metal bowl when 2 mins left to go.
I’ve found heaps of tricks and tips on the Mistral Thermo Facebook group.

Jenny O.
Jenny O.

Thank you I will try that

Susie B.

Susie B.asked

Hi all any idea where to get spare parts? I broke my Mixing Tool :(

4 answers
Kate M.
Kate M.

Me too! Mine's 4 days old and yep in a thousand pieces...

Graynurse
Graynurse

Me too

Susie B.
Susie B.

I can answer this for you. Have a look at Facebook, there is a "Bellini Addicts and Smith & Nobel Addicts Private group". There is instructions on how and where to order the Mixing tool as well as other spare parts.

Lucia

Luciaasked

So now that I have a power cord I’m on my way to making some beautiful quick dishes. I have so far only made a passionfruit curd -that is beyond delicious. Does anyone have any tried and true recipes I should try?

6 answers
Pearl lee
Pearl lee

butter chicken apparently is really really really really easy. you should give that a go. you can cook the rice first and then cook the curry and steam the vegetables at the same time.

Can I ask who you contacted to get the cord...Aldi or Mistral?..I need a replacement part and am having no luck.

Lucia
Lucia

I bought the box home, unpacked it and the cord was missing. I took it back to aldi and hey returned and replaced it the whole machine. I think mistral would be the ones to contact for replacement versus missing parts? Good luck with it :)

Karen Osman

Karen Osmanasked

Hi - I wanted to steam salmon fillets last night and failed. I read the instructions and followed the somewhat incomplete instructions in the recipe book provided. I put water in the metal bowl - temp gauge and on/off on the front of machine - apparently do not work when steam mode is on. But what is 'steam mode' couldnt work out how that comes into operation. So I...... Put food on steam tray on baking paper, turned blade to 1 as I had no way of know whether it was working on not, set the timer to 15 minutes. The whole thing ran through the time frame, didnt even heat up, raw food (reverted to the pan to finish dinner). Please advise via email [email protected]
Thanks Karen

4 answers
Lauz
Lauz

Can you use thermomix recipes in the mistral thermo cooker

Lucia
Lucia

Hi Karen, Steam mode is the highest temp- keep turning till you see SF. I haven’t use it yet but found it out tonight

Ernie
Ernie

Yes that’s right, I found ST 1 hr ago - had a bad result last night because of not enough info re steaming veggies and the ST setting. Decided I’d try again, after turning temp. much further - there it was and using brown rice and steam veg recipe p42 in recipe book.
Finally success except brown rice still chewy 25 mins!! Phyllis

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