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Never arrived, never responded
Ordered part for Husqvarna mower. Got positive information: order received, payment received, order processed, order shipped etc. Product never arrived. Tried to contact all mower spares asking (nicely) whether they could check status of my order as I could not track shipping. No reply. Tried to contact them again, saying if I didn't get a reply, I would ask for a refund from Pay Pal. No reply. Went and opened a resolution case with Pay Pal, and tried to contact them through the Pay Pal system. No reply. Escalated the claim, and Pay Pal tried ...Read more
to get them to give their side of the story. No reply. Pay Pal gave a full refund. Here is the killer, after a while all mower spares sent a request for feedback and a bribe of "free freight for two years" on my next orders if I place a positive review, because most times negative reviews are only given. They also urge us to talk to them before posting negative feedback. What a load of nonsense. You get negative reviews because you give bad service... end of story..Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Brian
- 3 reviews
Great range of hard to get parts
Our Croquet Club in Central Queensland is overhauling a ~14 year old Toro GreensMaster. Have struggled to find many new parts that are available in Australia at reasonable prices and have found All Mower Spares meets our needs most of the time. The catalogue is easy to use, Toro part numbers and description match the Toro breakdown lists exactly and if you have a question, the staff are ready and willing to find and answer. Freight costs are reasonable and delivery has been prompt.
Our club will certainly be shopping with All Mower Spares until be finish the current overhaul. Next up will be MEY cylinder mower and we hoping the help will continue to be available.
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Useless! 2 months on, still waiting for product!
Ordered a part online - it took 3.5 weeks to arrive except they sent wrong part. Contacted them and they replied straight away saying they would fix the error. Another 3 weeks pass and haven't heard a thing, contacted them again - no response. Waste of time and money!
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KelBNorth Queensland, QLD
Like all Business the people doing the work need more help
Hello, I would have to say i am happy to recommend using All Mower Spares.
Price was fair and the parts were genuine Briggs and Stratton.
The only issue i was the delay in supply as it took longer than expected for today's parts supply chain. So if you can fix this you will succeed. Somewhere in your system is a short fall once you identify this you will be way ahead. Feb 4 order placed Order number 001028810 delivery March 11. There was a part that was nil stock AU to which i replied to send all other parts however they were not sent. Admin was very helpful and polite. All the best see you next time i need mower parts.
Regards Kel
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Peter DonellyGreater Melbourne (Outer), VIC
Too Easy
Such good service from a company that offered a part I thought wouldn't exist anymore. They just made it too easy and the communication to me on status of delivery time was awesome.
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Kerrie SawyerNorth Western Region, NSW
Excellent Product and service
Bought a Lawn mower . It was not expensive but works great for my small area of tough lawn. Just what I needed. The service was helpful and friendly especially that I live in an isolated part of NSW and need to buy most products on line. I need companies I can trust.
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Very impressed with the service from this company.Talon All mower spares.
After ordering, received phone call from company offering extra help. I was very thankful for this and it was unexpected. Thank you for the wonderful service you provided and the info you offered.
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GabbyMid North Coast, NSW
- 2 reviews
Great service.
ordered some parts for my ride on, had them in stock and was easy to find the correct part with all the diagrams etc. well put together website with great service. have brought from before and always easy and good communication. always in my favorites list.
Dave.
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Peter G.South-Eastern Region, NSW
- 2 reviews
Product not delivered
I hate giving negative feedback, but whoever is in charge of their online store should be sacked. Ordered a tyre and tube for my ride on with express shipping. Two weeks later nothing. I sent an email, no reply, tried ringing, no answer, then contacted them via online customer service and got a reply the next day. I was told the products were not in stock but had just arrived and were being express shipped. They said they would also refund the express shipping cost I paid. Two weeks later, nothing. Thank goodness we ordered through PayPal, we r...Read more
aised a dispute and got our money back. Key take aways 1. No communication, they do not respond and when they do they lie 2. They will not mark on their website if something isn't in stock. So beware 3. They have to be fought every step for a refund This is not how you run a business online, I'm sure their walk in store is great, but they need to get out of online trading, they are negligent to the extreme and borderline criminal. I would strongly suggest shopping elsewhere.Similar opinion? Write a review on ieatwords.com.au!
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Good Service and Quick Delivery
Ordered several parts online. Most were in stock but one was listed as not in stock. The not in stock part didn't take long to arrive and delivery time was quick once it did. Communication throughout the process was also great.
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im s.South East Queensland, QLD
Victa GVC160 19" Mulch Plug
I was looking high & low to find a Mulching Plug for my mower, All Mower Spares officered some possible options.
I ordered the part that suited my mower from them & it was delivered promptly.
They have been through Fires, Floods & other hassles, and they still came through, Give them a hand of applause & use them for your mower needs.
TWO THUMBS UP!!
imsharp.
P.S. was offered incentive to post review, however I wouldn't have use it.
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The reviewer stated that an incentive was offered for this review
JonathanDarling Downs, QLD
Purchase items elsewhere!! Bad service.
Purchased parts online with a wait time of 2-3 days which has turned into 4 weeks. Have tried repeatedly via phone and email for a refund with no luck. Have been forced to take it up with fair trading. Please avoid this business..
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No Problem
Hey guys, unless you want people to be critical about the things they say, reduce the number of words required.
Items arrived as ordered, in a timely period.
And three more words!
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Perfect had item and excellent price
Item fitted perfect. Great postage time and communication through the process. Will definitely be placing another order for parts with these guys. Thank you for making it such an easy process
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The reviewer stated that an incentive was offered for this review
What more could I reasonably expect?
I ordered 2 items.What I received was what I ordered,in reasonable time,complete with info about order and timing
What more could you expect?
The box said I needed 30 words,what nonsense,I have said what is important
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Graham NightingaleSINGLETON
- 5 reviews
Poor service and communication.
O am interested to read other people are experiencing similar problems to me. An order placed for blades and spindles on 27.2.2000 still has not been shipped. several phone calls to reception has proved fruitless and frustrating. Girls know very little. I have dealt with this company on and off for a number of years and have never experienced anything like this. May be this is a red flag and caution should be exercised if further dealing are contemplated.
LATER
My order has finally been delivered 21 days after I placed i despite the Web Site ...Read more
stating I could have expected a 2-3 business day delay. The delivery was preceded by a sarcastic E-mail telling me I had nothing to worry about and that IO has missed out on nothing. In the meantime I have sourced several other outlets on E-Bay and Gumtree where you can get the same Brands and items with no postage or delivery regardless of how much you spend. I know where I'll be shopping next time - good bye All Mower Spares. Further. On Thursday,19th March I had a need to order parts through E Bay. 3 items - slightly dearer but free postage with no limit on purchase amount. Items have been delivered to my local Post Office on Wednesday 25th March. 3 Emails to let me know the status of my order. Way to Go..Similar opinion? Write a review on ieatwords.com.au!
Pete
- 2 reviews
Exactly what I ordered
Easily found the part required from their website, placed the order and was continually advised as to when the part would arrive. Being over $150 it was freight free which is a bonus. After placing the order I received it within 7 days as we are in Central Victoria. My Gravely is now back in action which I repaired myself and made a huge saving over what I was quoted. From now on I’ll be happy to buy all my spare parts from All Mower Spares.
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The reviewer stated that an incentive was offered for this review
FrustratedWide Bay-Burnett, QLD
- 2 reviews
Thank goodness!
I live in the bush so anything I need for the mowers I have to search and order over the internet. All Mower Spares have their website set out well for searching for "that part." I have also found that by emailing them if I'm not 100% sure they reply and assist very quickly. They keep you in the loop via email when you order parts as well so you know what's going on.
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StephenGreater Melbourne (Metropolitan), VIC
After delay very good.
There was a delay over jan/feb time, due to flooding. Communication was good and an explanation for delay given promptly.
Received part after their issue was fixed, which was quite quick and was exactly as ordered.
Happy with company and will use again.
Offered free shipping for two years for positive review, but I hope I won’t need a part in this time so, not really much of incentive to give a positive review and hasn’t influenced the review.
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The reviewer stated that an incentive was offered for this review
sahriCentral Queensland, QLD
- 26 reviews
Steer clear at all costs. Sometimes family owned/operated and Australian just isn't worth supporting!!
We discovered All Mower Spares a few years ago. The website has a wealth of parts info and we appreciated being able to search for the exact part we required for our mowers.
We placed an order online for a part they guaranteed would replace the part we needed.
Identical model ect. The website indicated it would be dispatched within a few days of placing the order.
We waited over 3 months!!
A number of emails sent before we received a reply blaming the supplier.
When it did arrive it was wrong.
It required retrofitting drilling through steel and modifying the part so it would fit....Read more
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