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Pete
- 2 reviews
Exactly what I ordered
Easily found the part required from their website, placed the order and was continually advised as to when the part would arrive. Being over $150 it was freight free which is a bonus. After placing the order I received it within 7 days as we are in Central Victoria. My Gravely is now back in action which I repaired myself and made a huge saving over what I was quoted. From now on I’ll be happy to buy all my spare parts from All Mower Spares.
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FrustratedWide Bay-Burnett, QLD
- 2 reviews
Thank goodness!
I live in the bush so anything I need for the mowers I have to search and order over the internet. All Mower Spares have their website set out well for searching for "that part." I have also found that by emailing them if I'm not 100% sure they reply and assist very quickly. They keep you in the loop via email when you order parts as well so you know what's going on.
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StephenGreater Melbourne (Metropolitan), VIC
After delay very good.
There was a delay over jan/feb time, due to flooding. Communication was good and an explanation for delay given promptly.
Received part after their issue was fixed, which was quite quick and was exactly as ordered.
Happy with company and will use again.
Offered free shipping for two years for positive review, but I hope I won’t need a part in this time so, not really much of incentive to give a positive review and hasn’t influenced the review.
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sahriCentral Queensland, QLD
- 26 reviews
Steer clear at all costs. Sometimes family owned/operated and Australian just isn't worth supporting!!
We discovered All Mower Spares a few years ago. The website has a wealth of parts info and we appreciated being able to search for the exact part we required for our mowers.
We placed an order online for a part they guaranteed would replace the part we needed.
Identical model ect. The website indicated it would be dispatched within a few days of placing the order.
We waited over 3 months!!
A number of emails sent before we received a reply blaming the supplier.
When it did arrive it was wrong.
It required retrofitting drilling through steel and modifying the part so it would fit....Read more
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MatPerth, WA
GREAT SERVICE
ordered and paid for my parts and they were delivered on time, they kept me in the loop from time of order to when i received my order, great service guys,
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jorgysonSouth East Queensland, QLD
Right price right parts
AMS does a great job of providing the right parts at the right price. They are flat out and are sometimes hard to contact. They however give great advice and deliver the products you are after every time. Love their dedication and efforts.
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Great Website, Best Online Store
All Mower Spares are a great family run store, I have ordered from their online store several times and have been impressed with the service. Would highly recommend them A+.
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TroySydney, NSW
- Verified customer
Great service.
Great service guys. Even when we had those crazy floods and storms, you still managed to deliver my parts on time. The new lady was very helpful to me as-well. Cheers.
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PaulSouth East Queensland, QLD
Useless. Dont go there. No communication
Ordered blades a month ago. 2 emails no response. Call, waited patiently, got to the front of the queue only to be told they were busy and couldn't take a call. Still empty handed
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Worst company it has ever been my displeasure to do business with
I asked did they have the part in stock, said yes. How long before I would receive it, said a few days. I paid on January 15 Now March 4 No part, no money return, no communication, though I have made phone calls and sent many emails
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AlexGMid North Coast, NSW
Source for genuine Rover parts
One of the only reliable sources to purchase genuine parts for older Rover Colt mowers. Parts I needed where in stock and staff were quick and helpful when contacted. Will continue to buy replacements parts (new set of brake pads next).
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atlanticsSydney
Very poor customer service and communication
Placed an order on line and assured the order would arrive soon. After the 2 weeks mark, called and enquired about the order, was advised that it was in back order. The following weeks and thereafter, it was basically the same answer (advised that they would follow up with their supplier but still nothing and no communication). At one point, they advised a big shipment had arrived on a pallet but still nothing (and no communication). They did apologize about the delay and offered a free delivery. Finally, I called them again after nearly 7 weeks from the order date, the order arrived and picked it up myself the next day.
Would not recommend.
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Jamie
- 2 reviews
Poor customer service, poor communication, contempt for customers.
placed an order with them and was assured that it would be delivered in 2-4 business days.
30 days later still waiting for my order and have received zero communication from them with an update. I have emailed Customer Service twice and telephoned which led to 15mins on hold then forwarded to voicemail.
Poor communication with customer service plus apparent contempt for customers is the perfect way to kill an online business.
Would not recommend.
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adrian s
- 3 reviews
been a good supplier in the past, currently not as good.
placed an order for two items one delivered in 2 weeks, asked for an update on second order, REPLY received, due to flooding unable to give an ETA, STILL WAITING.
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SharynSouth East Queensland, QLD
This item was helpful
This item was helpful I didn’t need to go out and buy another mower. Was happy with the delivery as the part was wrapped in bubble wrap and was delivered on time as well.
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Raymond AMelbourne
- 3 reviews
- Verified customer
Pathetic Customer Service from a Pathetic Company
I have always bought my spare parts from overseas because of price and speed of service but decided to use these guys this time around, Big Mistake! Placed a reasonably large order with all but 2 parts in stock, the others being 2-3 days for fulfillment. Emailed multiple times in the first week to find out the status, no response. 2nd week comes around, no proactive emails about the status. More emails, no response. Call their 'Customer Service' number, told the order will ship in 2 days, they've had a big shipment of parts in but can't tell me...Read more
anymore. 3 days pass, still nothing. So I ring again, am on hold for 20 mins only to finally hear the phone ring but it rings out and I get a voicemail. I leave a voicemail and wouldn't you know it, they don't call back. Save yourself the time, money and hassle of using these guys and buy your parts from somewhere else or overseas from companies that actually know what they're doing and care about the people they deal with. Never again!Similar opinion? Write a review on ieatwords.com.au!
Exactly what I needed
Great people to communicate with. Found exactly what I wanted.
Didn't have the parts in stock but kept me informed of when to expect them,am completely satisfied will recommend to my friends and anyone who needs mower parts.
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PaulGoulburn Valley, VIC
Awesome
Good service All round from the time I ordered online till it arrived in the mail . Cheers. Thank you. Will continue to buy from you when I require some items.
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hopeless
Had to wait nearly a month for delivery, then when opened delivery one item missing, emailed them three times no response, still waiting, buyer beware! no response no refund Never Again
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Easy shopping from rural location
So easy - I broke the wheel arm on my edger - made a parts order online - voila - it was delivered within 5 days. Thank you for making shopping from a rural location so much easier.
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