I'm fed up with them, they have stuffed about on the three policies I had with them. I cancelled home insurance, during the cool off time, two weeks later they debited my account. I've rung three times, still have not got a refund, after 22 days. Never an apology, it's like they are doing me a favour. I cancelled with them as they completely mucked up my funeral insurance, kept saying my premiums were dishonoured, no reason why they should have been. Just admit you stuffed up and give me my money back. Apology would be nice, but I've given up on this after a year of problems. By the way, my bank, St George have been very helpful through all this. Highly recommend them.

I asked the consultant if any suspensions on Insurances she advised that the government has given Pensioners $750.00 and that no suspension for Pensioners. I feel that it was unfair that the Apia consultant would say the above it is not right to judge Pensioners yes we have received $750.00 but the consultant does not understand the loss of monies for many pensioners who have worked all their lives. All I can say a little bit more of understanding and compassion. We are all suffering.

Seeking quotes from other companies proved an eye opener as Apia were extremely expensive with very high excess compared to others. We cancelled asap and are saving $120 a month with Australian Seniors!

I have had 3 home policies with Apia for 7 years. I made my first claim after hail damage to a roof. After 9 months of frustration with lack of communication, Apia have offered $23k. The cost to replace the roof is more than $90k. One particular email I sent on 7th February, received a reply on 28th March.

I think this product is excellent value and has excellent coverage. It was ery easy to set up and an easy website to understand. I am new to Apia but will definitely continue.

It was my first claim in 20 years.Was insured for $100 000 for film equipment and ottoman empire jewellery .Was robed in 2022, my lost was over $80 000 and they offering me $27000 and APIA on purpose want Shaw prof of ownership for some items.

Our house was damaged in Mid-January this year 2020 with a tree falling on the house, and up to this point in time all the communication has been one way, me calling them! APIA have some company which they own called A1 Building Company who supposedly do the assessments and reports for claims. They have been promising the report on our claim now for going on to three months, and the countless times I call I’m told the same thing: the report should be finalised in the next few days. APIA are in my opinion a very dodgy insurance outfit and I would strongly advise if you’re considering any type of insurance to stay well clear of this outfit! YOU HAVE BEEN WARNED!

2 months of chasing them because they NEVER answered their phone eventually out lightning damaged flat screen smart tv was only worth $66 after the $400 excess
That's offensive and they were told to take a flying leap. By the time this is approved our business will be with another insurer that is NOT owned by Suncorp. That means Apia, Shannon's, AAMI.
Thanks to reviews we know who the really bad ones are.
Remember $66 to replace our tv. What a bunch of weasles

I needed home and contents insurance so I got three quotes. One of my quotes was from apia, I thought they would give a fair quote as they direct their business at pensioners and everyone knows that most pensioners are on a budget. Well the quote I received from apia was at least 30% more than the other two quotes I received. Which is quite a lot and the amount they were going to insure me for less than the other two quotes. I see this as apia taking advantage of vulnerable and trusting people. So don't assume that apia will be fair, get at least two other quotes.

Anyone there?

Clearly not!

Have spent over three hours on the phone today just waiting for someone to pick up. So much for “attending to our call as soon as possible”. Just trying to get a response to an email we sent re a minor storm damage claim. We got the “your email has been received” but now nothing. So much for customer care.

NOT GOOD ENOUGH!

Been phoning APIA all most daily for 2 weeks now waiting up to 90 minutes without answer, no call back facility,no service.
I registered on line and get emails saying I have claims update information available but waste of time as there is no claims update in fact my claim and claim number are not even allocated to my log in account which means they have done nothing. Now after another log in their website page says they are experiencing technical difficulties. In other words they are worse than incompetent they are useless time wasters. They are offensive in their approach and offensive in their lack of managing customers needs.
After all if they are not there when needed why are they in business ???

Apia, which is owned by SunCorpand this is really no different are HOPELESS when it comes to claims communication. They say you can do everything via their app, but that is utterly false. You are therefore forced to try and speak to someone. I’ve now done this unsuccessfully 4 times. Each time I wait for 45 MINUTES- being promised that they will “attend to my call ASAP “ - and then I am simply disconnected. I understand there have been fires etc but this does not mitigate their appalling customer service. ie. they could offer a call back service etc. don’t use them.

I have been with Apia for 3 years. I used netbank to pay my CTP insurance this went to my vehicle insurance account. As a result I had to pay my CTP insurance again to register my vehicle as Apia only deal with credit card etc and was told the $331.66 would be repaid back to my bank account. After 4 months and involving my bank, Apia complaints dept and numerous Apia staff I was refunded. Seems Apia treat the elderly as incompetent and stupid as they kept telling me it was refunded from the beginning. Back to NRMA I go .

Made my claim for lost hearing aid on 13th November 2022. Was insured for $3249 and they offered me $2400 replacement that they could get but want to force me to use their supplier but I want to stick with the company who are looking after me very well. So I have escalated my rejection two level and still they are not communicating a result to me. At 71 I feel they are trying to bully me into accepting their offer which puts me out of pocket by $849

My dad has been waiting since the beginning of 2022 to get the wall, floor and carpet fixed after a busted pipe in the bathroom. Eventually the insurance sent someone to render the wall and it was poorly done. Dad had been waiting for almost 10 months with so many promises and no shows. I believe they were waiting for him to die rather than do the repairs. I got him back with NRMA thank god and we will never look back. I agree with other posts here about getting people to do repairs and maintenance unnecessarily. Seems like scam to get money from elderly people who are naive and trusting.

I received an email saying that our Policy would be cancelled. I was 'floored' having been a loyal member for over 25 years. But they heard my case and have reinstated our policy once more - for another 12 months at least. So I hope we have no claims in the meantime

Excellent service...put in a claim last Thursday and included all supporting documentation. Had a call,back on Friday...money in bank on Monday!!! Absolutely no complaints. Person who dealt with my clam was efficient, polite and very helpful