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Aurora Archer Gas 300 Series
LuvleeSydney
Excellent Performance Great Service
Hello we have had an archer running in our house for the last 8 years it is our only form of heating and has performed better than we could have hoped for, we found the running costs to be very low, probably because we mainly just ran it on low due to its excellent efficiency, we did have the heater serviced twice since we had it installed the last time being 3 years ago for 95 dollars, we are now about to move into a new home and after some research have decided to go with an Archer 700 model mainly due to its plastic flueing arrangement which...Read more
makes the install in my case very simple, the flue type should help with the automatic humidifier which is a unique feature to all archer models, we are hoping to move in, in the next 2 weeks, can't wait, we will keep you posted best regards Luvlee.
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NettieSydney
Perfect it’s never let me down
Hello I had a Archer gas log fire for seven years and did not have any issues with it,just had it cleaned every 3 or 4 years,we are about to buy a new one for our new house,we were very pleased with the performance of our Archer,we had used another brand for the past couple of years which was ok,but we decided to go back to the Archer,has great glowing logs,thermostat remote control and automatic humidification.
1 comment
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4.3(16)BillSydney, NSW
- 17 reviews
- 4 likes
Finally found someone who really knows how to service it
5 Stars for the service man & 5 Stars for the actual heater now that it works as intended
0 Stars for Archer - customer service in NSW was non existant
- I've had this heater for nearly 10 years - it worked for nearly 3 when remote died
- then (in manual mode) the back burner started shorting out
This year I finally found a gas plumber who is not just an expert on them - he actually owns one himself
- He found the short then serviced the heater & adjusted the flame etc in under 15 minutes
+ I now have a Skytech 5301P remote (the original Skytech 3301P was rubbish)
I'm surprised how good the heater really is - it never ever worked anywhere near this good when 1st installed
3 comments
Alice R.Aurora
Hello Bill,
Thank you for your review! We're pleased you're enjoying your heater to it's full potential! It sounds like you were contacting the retailer for a technician as head office is located in... Read more
Melbourne. Please be assured we have trained service technicians in all states that we sell Archer heaters and if you contact head office which is located in Melbourne on 03)9795 8895 we can pass on their numbers. Sounds like you've found yourself a wonderful tech though!As Above
ZERO STARS for ARCHER/AURORA & AGL + hard to say who was the worse!
... Read more
Alice R.Aurora
Hi Bill,
Thank you for your response. We understand the frustration and we're working hard to improve our customer service. We're currently looking into extending the warranty period and will take th... Read more
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Questions & Answers
rowanasked
HI.. My gas log heater remote control keeps playing up so decided to remove the remote control and place back in manual operation.Looking at the manual to place back in manual operation you remove the battery operated receiver unit from the heater which also removes the wiring loom to the red light and reintall the links which were left in the heater in case you wanted to return the heater to manual operation. . After reinstalling the 3 piece links that can only go one way the heater does not work anymore and worse still wont work if I put it back as was..Previously when you turned the 240 v ac power on the unit made a noise like a relay or something like that closing now just a slight hum of the transformer Front panel led, only light up from the batteries in the receiver not from the heater .If the 240ac power is turned off the front panel led per the batteries still shows led power on. Any help please? Regards Greg
2 answers
Just adding a bit more info. My mistake looks to be 100 series with electronic control not a 300, We only moved in a couple of months ago and only recently found the instructions to the heater when we realised the remote was not working..Upon inspection at the heater found the receiver with four badly corroded AA batteries.which in turn had damaged the battery contacts.I suspect previous owners had not changed them for years.My thought was after reading the instructions on how to attach the remote control in the first place by removing the three links was to remove the damaged reciver even though it had a toggle switch to bypass the remote and reinstate the three links to put back as exiting before the remote was installed. As stated before that the links provided can only go one way on the pins so are completely puzzled by the end result..In the end cleaned the receiver and contacts up as best I could and placed back in wih new batteries .240v power on with no led power on light on front panl . With batteries in and reciever in remote power led light comes on even if 240v power is off, Heater does not work and are the batteries back feeding the system? Any help appreciated. regards Greg
Aurora A.Aurora
the best way to help you is to give you guidance over the phone it is to difficult and there are too many questions to be answered so please call us on 1300 388 953 or(03)9795 8895........
Gerry Donnellyasked
I have a 2 burner Gas Log Fire (Archer) My problem is the noise after I shut down the unit. It is a clicking noise which I have attributed by guesswork to the pump system. I removed the front grate just now and saw inside that the noise was consistent with the movement of some liquid in a glass valve which seems to pulsate up and down with each click. You can take a look at this happening via this video I put on Youtube, link below:
https://www.youtube.com/watch?v=gGxJzSBq_9E
Is there a quick fix I can carry out? Thank you.
1 answer
Aurora A.Aurora
Hello, Gerry, the first thing you can try is to clean out the inside of the pump container and then clean the probes in the pump container lid they are the screws with the red, black and white wires attached, they will need to be filed or sanded on the ends, also while your in there you should clean the inside of the 10mm clear tube that comes from the sump at the back of the heater to the bottom of the pump container, this should stop your pump from oscillating if it doesn't you may need to change your control box, its probably best you give us a call and we can guide you through the necessary procedures, this is easier than trying to do it in writing, our phone numbers that we can be contacted on are 1300 388 953 or (03) 9795-8895 from Monday to Friday between 9:00 am & 5:00 pm, hope this has been of some help best regards from tech support at Aurora climate systems the manufacturer of the Archer gas log fire's P.S when and if you ring it is best to have your serial No and date of manufacture available Thanks.....
Danasked
Is it possible to fit a ducted system to a 300 series heater? Regards Dan
1 answer
Aurora A.Aurora
Hello Dan it may be possible, but the heater needs to be an insert not freestanding, it would also need a cavity above it to fit the duct offtake, you would also need to speak to Aurora about getting a top heat shield made up to fit the duct offtake I don't know if it is possible but you can only ask, also if it is a bay window insert I would suggest you don't run more than three points, if you want more outlets you would have to go a more powerful model, Archer, if you have any further questions please speak to the staff at Aurora climate systems the numbers are 1300 388 953 or (03) 9795-8895 thank you for your question best regards from tech support at Aurora climate systems...
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Aurora A.Aurora
Dear Nettie thankyou for your wonderful review! We are so pleased you love the product as much as we do and trust that you continue to enjoy you Archer gas log fire for the many winters ahead best reg... Read more
ards from the team at Aurora climate systems. If any further questions or advice required please call us on 1300 388 953 or (03)9795 8895.