Asko D5424WH (White) Questions & Answers

Try to use the drier a few times and when completed leave the door Open it may dry the moisture up.

No, it's not from overfilling. We have tried half full, liquid and tablet detergents.

Did u ever solve this?

Hi Jenny. Our problems were a little different. The cycle would start (drain and fill with water) and then nothing. The timer would continue to countdown and a slight buzzing sound could be heard from the controller, the tablet would drop. Sometimes it would start again later as normal but generally not. What we found is that if we left the door ajar during the day, never closing it except for a cycle, the machine would work, sometimes for weeks. I assumed maybe moisture was getting into controller/electrics as when the door is shut all day the inside is quite damp/humid. Our timer never reverted. I am guessing when you start the cycle again the machine drains, fills and continues until you have your problem. Sorry I don't know the answer but, having had two of these, getting five years out of one seems about as good as it gets. You could try to not use the machine for a few days (let it dry right out) and see if it then works ... good luck!

Yes, this sounds like my last two Askos. We got about 3 years out of each of them. They are not built like they used to be and I would not recommend them any more. Both our machines had mother board issues.

Hi,
The bottom tray does the same thing on ours sadly.
When the wash finishes, are the dishes etc hot? If the dishes aren’t hot, then could be a thermostat or a heater like you suggest I guess. And have you tried just putting the tablet in the cutlery basket or just in the bottom of the dishwasher? If the tablet doesn’t dissolve when you put it in the cutlery basket, then the water probably isn’t hot enough.
No idea on a price to get it fixed. But get a quote before you have it repaired, and weigh that up against buying another brand. I wouldn’t spend $500 fixing an Asko when I could have a brand new Beko or similar brand new for that price.

Hi Matt, thanks. The dishes are definitely cold. As you say, I wanted to get an idea of cost to fix which I now know is anywhere between $150 and $700 depending on what's wrong. Hence I can decide whether to fix or replace. A new Miele is available for less than $1000 but there are other brands at much lower prices. I purchased my dishwasher from the Goodguys and they have been in touch with ASKO concerning Customer Rights protection laws. As a result, I can arrange for a visit by an ASKO technician and if there is a fault with the machine (not caused by user damage I expect) the dishwasher should be fixed free-of-charge. Fingers crossed that this will happen.

Hi Matt, thanks. The dishes are definitely cold. As you say, I wanted to get an idea of cost to fix which I now know is anywhere between $150 and $700 depending on what's wrong. Hence I can decide whether to fix or replace. A new Miele is available for less than $1000 but there are other brands at much lower prices. I purchased my dishwasher from the Goodguys and they have been in touch with ASKO concerning Customer Rights protection laws. As a result, I can arrange for a visit by an ASKO technician and if there is a fault with the machine (not caused by user damage I expect) the dishwasher should be fixed free-of-charge. Fingers crossed that this will happen. PS. My dishwasher is a D5426WH, not the older '2' version.

Hi,
Sorry but I am not really an expert on these. Our Asko does this on the odd occasion and I thought that the cause might be a large plate or tray in the lower rack that is preventing the tablet door from opening.
You could try just dropping the tablet in the bottom of the dishwasher. If it still doesn’t dissolve, then the water can’t be getting hot enough.

Hope this helps.

It may be that the holes in the rotating blade(s) are blocked or partially blocked with scraps of food, seed, etc. Remove the rotating blade(s) from the machine and clean it; this will help.

Suggest you phone ASKO’s customer service and ask them. My experience is limited to the machine described.

Not sure what the price difference is between the 2 models nor the specifications. I do know that the D5424 does what it is supposed to do, unless the D5436 puts the dishes away as well??? We were a family of 4, now down to a family of 2. With the handy "rinse between washes" option we do a wash about every 5 days or so. Maybe with a family of 6 you would have to use it a bit more often. Hope this helps

Hi Rusty

Good question! After years of using the machine I figured out a way!

I put my dishwashing table on top of cutlery rack, it gives fantastic was results

The tablet is also dissolved ever since i did this, so give it a try!

All the best
Mika

Thanks Mika, we will try your method, certainly nothing to lose.
The machine was new in our house when we moved in, but no information came with it and we have just followed basic instruction to date from friends who own a asko.

Rusty.

HI Shannon, our machine was installed by the retailer, so the only thing I can think of with yours is the installation? Go back to the retailer and ask. sorry I am of no help

Hi Shannon, have you tried switching the machine off from the electricity? This may recalibrate the machine. Our machine wouldn't start! The technician found that a cockroach had got into the power board.

I think Asko recommends powder detergent for the "shorter" wash cycles. I use the quick cycle (57mins) with powder and have never had a problem. The advantage of using powder is that you can adjust the amount you use. Never more than one small scoop (about 2tsps worth). Hope this is helpful.

Yes Asko recommend powder so I don't really have any problems. I do make sure that I wipe dry the dispenser before I put anything in it. If you haven't already call the CS team who might be able to give you some advice.

Use dishwasher powder-cheap, cheerful and it works most times. If the powder is not all used up then clean the rotating arms of pips, seeds, solid scraps of food, etc.

not sure I can, but have you checked that the inlet and outlet hoses are correctly fitted - one has to be higher than the other. Our last Asko did this and that is why we upgraded as the part was soooo costly.

Hey there, I know your frustrations, I have had a many situations of this frustrating start up. Okay this is what I have found, out on my end. Make sure you don't have wet fingers pressing the start button, it just won't work. It also doesn't like to be pressed hard, it won't work it either, it sure does test your patience. You have to lightly touch it quickly. If you still have problems call the ASKO Customer service care, they are very attentive to your call and they will be able to assist you. Good luck. :)

Hi, we also have the same problem, the lights are on in the display panel. the time on the start button says 2:18 we can not start it or can we adjust any of the settings. the panel seems unresponsive to touch. This problem has been ongoing for about 18 months normally turning machine off at power outlet for a period fixes it, but not this time.

Hi, we are currently experiencing this same problem with the start button on our 3 year old D5424. We have had an ASKO tech in today who said it was cockroaches in behind the control panel. He cleaned it out, sprayed it with Raid ran it on the Rinse cycle and left. A few hours later it still doesn't work. We rang him back and he said we'll need a new control panel! I just now started the process under Australian Consumer Law to get the problem rectified. In my opinion any machine, designed for use in this climate, to allow for access by cockroaches into a control panel area, is a major problem. I understand the area behind the control panel can't be sealed completely but surely they can make it bug proof? It may not be such an issue in Scandanavia but in Australia it is virtually impossible to completely rid your house of cockroaches.

I don't think asko have a great after sales service, apparently I would have to pay the said 100+ call out fee to look at the paint flaking and rust, they've been happy with my great review, it has been a good wasing machine.the housing is just not what i think it should be, aany how apparently i am a poor house keeper and that would be why it's rusted.

Although we moved to a house in The Blue Mountains (Blackheath), well off the beaten track, there were several plumbers in the area who could have done the job easily, As it happened, there was already a dilapidated dishwasher left behind by the previous householder so swapping machines was easy. We have lived through five different makes of dishwasher in the last few years and they all have connections that are basically the same. If you do it yourself, my advice would be to use cold water and make sure you look at the instructions showing the outlet pipe has a minimum height-rise. And use powder, not tablets; Aldi gets the best results we find. Since I posted my comments the Asko has behaved faultlessly. You might like to check with your supplier regarding warranty if you do it yourself

Hi Chia, think it would be best to have a professional to do the install however it's not a major job and can be completed in an hour or so, good luck and enjoy the washer as we still are!!