Reviewer Photos & Videos
Nathan CGold Coast
Worst customer service!!
“The most appalling service I have ever received!! Never in my life have I been spoken to or treated like I was today at southport Audi... I was called a liar, blamed for faulty paint work, accused of leaving my car outside in the weather as that was the reason for dull paint and rust spots on my car! One would think if you spend over $50k on a car plus $1200 for paint protection you should be able to take it out of your garage! According to the note they left in my car this is not the case at all!!!!! This is the fourth time my car has been re...Read more
turned to Audi due to paint problems and faulty paint protection! I received nothing but attitude and excuses. I was ganged up on by both staff members lying to me about phone calls and conversations we have exchanged but when confronted about them I was called a liar and said that they had never admitted fault nor spoke to me on the phone! To my discuss the male staff member that should not even have a job in such an establishment turned his back on me and walked away leaving me with nothing more than an excuse and a very sour taste in my mouth! ” I own a TT Quattro S Line and and A5 coupe well over 120k worth of cars and this is the service I get? Appalled!! Will never buy a car from them again!!!Similar opinion? Write a review on ieatwords.com.au!
HOBBITTURRAMURRA
- 30 reviews
- 2 likes
Initially great. Now a money pit.
I bought my first (and last) Audi in 2008, a Q7 4.2L Diesel. I needed the space and loved the guts and torque. But when the warranty period ran out everything started to go wrong. I have literally had the thing in and out of service departments since it was 2 years old and it has cost me a fortune, not to mention it eats through tyres, pads and discs (I get Cooper tyres now on nitrogen rather than O2). Don't get me wrong, the car itself is amazing to drive: gutsy and smooth, although not so much now it is an older man). It just keeps my wallet ...Read more
empty. I have had lower control arms replaced, the boot latch replaced 4 times and it still slams shut as opposed to closing gently, the MMI system won't work with an iPod or phone ($6000 to replace the whole console), the steering column won't go all the way up or down, the tubing around the sunroof gets blocked and leads to massive flooding in the driver's foot compartment whenever it rains (Audi told me not to drive it when it rains!), and it has lagged upon initial start for the day for 3 years, and now to top it off the drive rack needs replacing. I've just been told it will cost me $8000 to fix this, plus another $1600 to "fix" the sunroof tubing, another $300 each time to "fix" the boot and the list goes on forever, no joke. All the above issues have been seen by Audi and they either want to charge me a huge amount of money to fix or can't see the problem, for example: the recent drive rack issue took 2 days for Audi to look at and in the end they couldn't hear the clunking coming from the car, so I took it to another service guy who diagnosed the clunking as a drive rack issue but is unable to fix because it is not something he's able to do (very honest guy). What next Audi? I'm over the maintenance. Do not buy an Audi unless you are willing and able to replace every 2 years upon expiration of the warranty period. Audi service departments are there for one reason: to empty your wallet after warranty expiration. They don't necessarily know everything there is to know about your vehicle, though they will say they are the experts and don't take it elsewhere for servicing. I kept going back to Audi for servicing until I got jack of paying too much and not seeing results. Since going to a non-Audi service centre I have noticed a difference, but only Audi can fix certain things which is really frustrating. Seriously, do not buy an Audi unless you are willing to overpay at servicing, overpay for spare parts, overpay for pads and discs and have a lot go wrong with the car. It is disgusting that such a company can get away with all that goes wrong with their cars, and many friends say the same thing. Everyone I know who owns an Audi has the same issues. Be warnedSimilar opinion? Write a review on ieatwords.com.au!
Audi dramas
2009 Audi q7 good at first then engine mangment system died @ 90000 km then turbo replaced battery aircond fan now has a lag at low revs put your foot on the gas and nothing for 1-3 sec not good at roundabout etc Audi has covered most of this if not it would having been about $ 15000 audi centre orange have been great to deal with but beware q7 buyers
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Find out how Audi Q7 compares to other Large / 7 Seater SUVs
Know better, choose better.
BobthebuilderSydney
Magnificent Piece of Kit
Purchased a 2014 Q7 4.2 TDI, just put 5000ks on the car. No idea where the tyre issues come from, I cant see any wear so far and we've done a bit of towing (fitted with 295/35/21 P Zeros). The car is fabulous to drive, gobbles up klms like nothing Ive driven before (including the MB GL350 it replaced), full tank of 100 Litres got us from Sydney to Gold Coast with a quarter tank left! finally filled up at 1120ks and it took 83L not bad for a 2.5ton Vehicle. Ride is superb, quiet, pulls like a Mac truck and corners like no other large SUV. So far Everything on the car has been perfect and Audi Sydney have to be commended for service. Cannot recommend highly enough.
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Disgruntled2929Sydney
- 4 reviews
- 7 likes
AUDI Q7 4.2 TDI
I bought a Q7 4.2 TDI in early 2008 and have gone through 5 sets of tyres, 3 sets of discs and brakes, and had numerous electronic issues. Servicing is very expensive not to mention the cost of discs and brakes from Audi service. Use Cooper Tires instead of others as they last ages. I learned this after my third set in less than 70000km. Ive done almost 115000km now and do love its engine and guts and will keep it as long as I can, but have found a better dealership to get it serviced at.
Engine!!! Comfort, sound-proofness, internal size better than Landcruiser.
$$ to service and maintain
3 comments
If you want to replace your brakes for your Q7, we purchased from Imparts in Perth, the cost for 4 sets of brakes including sensors was $595 Total, Audi Perth quoted nearly $3000 including fitting, way too much.
My second year service for Q7 Audi is costing $3800! includes brake pads and discs.
Very Expensive!!
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OK
Nice car but wouldn't buy another. Too big and cumbersome in the city and poor off-road. Audi customer service is arrogant
I have owned four new Audis and know the brand well. I have a 3 litre deisel. It is intuitive, comfortable and reasonably fuel efficient. A pleasure to drive on wide open roads and in country towns
It is not suitable for off-road. Poor grip and control. Under-carriage has exposed wires which are vulnerable to being ripped off. I lost a power steering wire which cost $3,000 to repair. Ground clearance poor. Easy to ground out front and rear ends. Large size is not conducive to city driving and parking
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Damo2012Gold Coast
- 3 reviews
- 1 like
Love the drive
Recently purchased a Q7 to drive clients for work and haven't looked back. As I purchased the vehicle second hand with low K's I saved a substantial amount of money on a fully optioned luxury vehicle. Its a pleasure to drive and so far has sold me on Audi over all other vehicles I have owned.
Comfort and driving experience
Servicing with Audi $$$$$
2 comments
Damo2012, Your are correct the servicing with Audi is very Scary, Like to change the brakes $2500, 15,000KMS tune up $984. tyre's $2000 all this in the first 20,000KMS.
Plus when you drop of your Q7 ... Read more
I bought a Q7 4.2 TDI in early 2008 and have gone through 5 sets of tyres, 3 sets of discs and brakes, and had numerous electronic issues. Servicing is very expensive not to mention the cost of discs ... Read more
and brakes from Audi service. Use Cooper Tires instead of others as they last ages. I learned this after my third set in less than 70000km. Ive done almost 115000km now and do love its engine and guts and will keep it as long as I can, but have found a better dealership to get it serviced at.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
burhan k.asked
Hi all, just a quick question, my q7 2008 mirrors and sun roof not working, not even a sound or nothing, did anyone have this problem, i got told its a control module, fult. any awnsers. thankyou
No answers
Otisasked
simonasked
I have to fill up coolant twice in one month . 2016 3.0 TDI 40000 km . Anyone with leaking coolant issue ? What cost to replace faulty coolant shutoff valve?
1 answer
sounds like that is the problem.. mine was repaired under warranty so no idea of cost sorry..glad we got the extended warranty!! yours is low kms.. 40,000km/2016... by memory mine went around the same time(km's).. all the best... maybe take to dealer you brought from to diagnose and kick up a stink and you never know
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lovemycar
What is the story with the poor customer service with Audi? Seriously looking at something else next time even though I love the car.