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Beatrix M.South East Queensland, QLD
friendly, fast & professional
We are very happy with our aircondition installation. The team was friendly, fast & professional and they left everything clean & in good order. Would be happy to do business with them again.
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Peter P.South East Queensland, QLD
Excellent Service
Office Staff were friendly and supportive. Installers were punctual, efficient, leaving the work area clean and tidy. Ensured we could operate and maintain Air Conditioners. Overall very happy with Aussie Airconditioning.
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Gin9South East Queensland, QLD
Great product and Customer Service
Definitely recommend Aussie Air-conditioning having tried other providers.
Prices are competitive and clearly documented from the outset.
Workmanship was good quality and guys were clean and efficient.
The Office Manager (Ms Sheridan) was fantastic and nothing was too much trouble.
Ive had both my Ducted serviced and also a Unit put in bedroom.
A great local firm.
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Ralph GomezSouth East Queensland, QLD
Perfect service all round
Sheridan was very helpful in the many dealings we had with Aussie Airconditioning. The service and response to quotes was prompt and the many changes I requested were accommodated with 'a smile' on the phone. Paul arrived and discussed some further refinements and then installed our system.
I recommend them highly for quality of service, efficiency in dealing with customers and also price.
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Peter DSouth East Queensland, QLD
- Verified customer
16 KW Daikin and My Air controller Ducted air conditioning System
From the first contact with Sheridan our process flowed without issue in a timely and efficient way. Paul arrived and discussed some further refinements which we included in the installation.
Brandon and Ryan were on time and worked efficiently on the job in a polite and courteous manner to completion . I can not recommend the company any higher than 5 star or I would.
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AARSouth East Queensland, QLD
Excellent service, Highly recommended
Aussie Airconditioning removed an old split system and installed a new one. Highly professional services, they arrived on time and completed installation and tested the system as expected. I will use them whenever I have a service on installation requirement. Highly recommended.
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Excellent service highly recommended
Really great customer service I’m very happy with the split system installed by the Aussie Airconditioning Team. I also had two other units cleaned and serviced at the same time with excellent results one unit was quite musty and now smells like new!!!
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DavidGSouth East Queensland, QLD
Feeling the cool thanks to Aussie Airconditioning
Professional and efficient service from my first contact with Sheridan and the installation by two of the happiest and respectful technicians - Steven and Ryan - I have had the pleasure to meet. My 7.1 kw Panasonic Split System is powering away nicely and whisper quiet. The installation quote was higher than the current newspaper promotions but I reaped the rewards of a professional installation by fully qualified tradesmen and a workmanship warranty. Thanks for the first class service. You have my highest recommendation.
1 comment
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micSouth East Queensland, QLD
- 2 reviews
- 1 like
Only a review for customer service
The installation was somewhat troublesome. We had two systems installed - a 15kw ducted system and a 6.5kw multi-head system in mid 2018. One multi-head unit was installed on a kitchen wall where cupboards were clearly shown on the plan - and it was claimed that the builder told the installing person to put it there! After some insistence we managed to get this corrected without incurring additional costs. The ducted unit included a MyPlace control system which wasn't programmed correctly. When we enquired about getting this corrected we were ...Read more
told by Aussie AC to contact the manufacturer (Advantage Air) for support in doing so and the problem was quickly (5 minutes) resolved. There was also an issue with external duct work and we were told if the duct was painted the warranty is void. Builder and painter told us not to waste our time and just spend $20 on a new piece of duct and fix the problem ourselves - a 20 minute job. So, if people expect reasonable customer service to be included with their AC installation I would recommend they look elsewhere for an installer. And we will wait a bit longer to rate the actual system as neither system has had much use to date. If we do encounter further issues issues in the future we hope this review might encourage Aussie AC to review their customer service procedures.2 comments
Aussie A.Aussie Airconditioning
Well I know the job crystal clear as I was the one who quoted the job and installed the pre-pipe work and this was all organized with your builders and both onsite on both occasions. You as the owner ... Read more
was not onsite on both of these occasions only on the fit off stage were you onsite !! It was directed and confirmed by your builders where the units were going and actually they even helped me with the locations of the pipework for the indoor units ( Mulithead ) LOLS there was no plan with locations supplied ! We did what was asked of us and confirmed by your builders. For Painting the duct work that is your choice and responsibility outside of our installation. Painting the duct work and causing it to distort is not our responsibility ! Happy days Aussie Air conditioning.Hmm,
Plans with locations of multihead units were agreed and photocopied by the sales person who discussed the quote and location when I, the "official" owner, visited AAC office to finalise the qu... Read more
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RossHBrisbane
- Verified customer
Fantastic advice and service
Nothing but praise for this company. From the first contact with Sheridan, the inspection by Oliver and the work done by Ryan and Mitchell it has been first class all the way. Very prompt communication, punctual work and the best price of any company we contacted. Very highly recommended
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AndrewBrisbane
- 2 reviews
Great service and install team
The office manager was very prompt before, during and after installation making it a very smooth process.
The install team were extremely polite, knowledgeable and went the extra mile to make sure everything was done properly.
A very pleasurable experience.
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silvinaBrisbane
- Verified customer
Fantastic service
We've just installed 2 units in our house and everything went smoothly. They were fast to give us a quote, which was cheaper than another company we asked and they were always happy to answer any questions. The installer Oliver and his colleague were great, fast and efficient!
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rayGold Coast
- 4 reviews
- 11 likes
Untrustworthy
I am glad I did not go ahead with these people. They might have good pricing on their airco units, but that is it. Find someone else to do the install. I had to pay a days work for them to come out to quote on the job. They quoted me between $1000 - $1500 max per unit for installation. At eleven units that would be a max of $16.5K. Based on that I thought it would be ok to pay for the quote as it was still in our budget and we would get that money back when be we would commit to the job. Installer came out said it would be a 2-3 day job. Final ...Read more
quote came back $23.5K for installation. So suddenly the maximum of $1500 became $2100 per unit, yeah right. We blew $650 dollar on a quote which was not even correct and 1 hr on site (had to pay for is travel time as well). The whole thing left a bad taste in my mouth and we felt deceived. Also these guys don't have their own installers, it is all contracted out. That also explains some experiences from other people and why suddenly that price went through the roof as they feel compelled to put a big margin on top of it all. Needless to say they did not get our business. But I am sure they don't care as they have their $650, but lost a $32K job.3 comments
Aussie A.Aussie Airconditioning
Sorry to hear that get the facts straight we gave you a estimated quote ONLY. We based in brisbane Kenmore after quoting only via email based on simple installation, you picked hotel style bulk head w... Read more
ith no roof cavity not a single install was simple, then you advised later oh your in nsw and advised fine to pay for us to do an on-site. Charged normal rates to cover a tech to drive down back and quote the job no one works for free, an infact was priced fairly. 2-3 day I don’t think so ! 7 day job 4 techs and actually a headache of a job and from the get go in your emails when you first contacted us you winged about how expensive everyone was when quoting you and they all a rip off at 40,000$ - $50,000 plus I wonder why. We quoted under $40000 inc gst Good luck using unqualified farther and sun installers .First of all I told from the very first contact that the job was in NSW as we live on the border and every time we talk to a trade we need to be sure they have a license for NSW.
Your tech told me 2-4... Read more
Aussie A.Aussie Airconditioning
you obviously have nothing better to do than give a spelling lesson goood luck
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Whyme
- 12 reviews
Bad Advice
My ducted air conditioning system broke down. Called Fallons out first who advised that the motor in the fan unit in the roof space had failed. They emailed me later to say that the part was no longer available and I would have to get a new system installed. Called Aussie Airconditioning. Their guy did not even get in the roof space to check the diagnosis. They gave me a quotation for $20,000 for a new system. Then got on to Chill Factor who checked the fault (open circuit on the motor). They sourced a new motor and installed it in under a week.
2 comments
Aussie A.Aussie Airconditioning
Sorry think you got the wrong company.
Don't think so.
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VGAbrisbane
great service
Had a big replacement job that needed doing. Service was fast, efficient and extremely polite. Cane back to do some paint touch-up even though obviously extremely busy. Couldn't be more pleased.
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ChrisBrisbane
- Verified customer
Reasonable service previously, now told they can't come out until Winter 2018
I have had an okay experience previously, a few issues onsite where a zone that was previously working prior to their arrival stopped working when they came out. Other than additional time spent onsite which I had to pay for they seemed competent. I just contacted them and received this back from [name removed]:
"This time of year we do not have time to do this I'm sorry, if you would like us to do it will need to be in Winter.
If we were to come out again it is charged at $145 call out and $85 an hour, this would need to be done as the quote is no longer valid."
I would not recommend them, don't waste your money. I will not be using them again.
1 comment
Aussie A.Aussie Airconditioning
HI Chris, we visted your property a year ago for a ducted service on your Actron air system installed in 2009 by another company. We replaced some flexible ducting which was deteriorated and found som... Read more
e zone motors were not working we quoted to replace them. You have now come back to us, a YEAR later wanting to go ahead with the work quoted. We advised that the quote is valid 30 days and would have to be requoted as the existing quote is a year old. We are also booked out until next year which you were advised of and we could not help you until then. At the time when we could have done the job last year you advised you could not afford it so the work was not done. I'm sorry that you feel you have to leave a 1 star rating which i think is very inconsiderate. Kind Regards, The OwnerSimilar opinion? Write a review on ieatwords.com.au!
John GNarangba
Aussie aircons saves my summer
Had a great experience from the get go with super easy website to see products and apply for a quote. Really helpful Office staff especially Sheridan. Install was done by some professsional down to earth installers and Panasonic aircons work amazingly. Would highly recommend them to anyone!
1 comment
Aussie A.Aussie Airconditioning
Thank you for kind words it is very appreciated
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Sherri jonesmorayfield
Best Customer Service, Install and Prices
I had 3 split systems installed by this company. We had just got a new house which was really hot. Needed it done quickly. I rang numerous companys and found Aussie Airconditioning the Best. The girl i spoke with in office was very helpful and prompt in quoting. They were also very booked however managed to squeeze me in. The prices were unbeatable. Install went smoothly and they did exactly as was discussed even cleaned up after they were finished. RECOMMEND TO ANYONE
1 comment
Aussie A.Aussie Airconditioning
Thank you for kind words it is very appreciated
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Poor installation! Terrible customer service! Never return to fix the problem
Brought a brand new Panasonic split air con system including installation from them and the air con stopped making cool air two month after it was installed. Contact the customer service many times, it wasn’t helpful and they refused to send the technician out to diagnose the problem. After a long time negotiation, they eventually replied that they were quite busy and not able to take a look at it in 3 month time, so I made an appointment, but nobody turned up on that day. Called them back again and again, no one picked up the phone! Couldn’t suffer the heat in the summer, end up with paying $150 for another company to fix it, it was a gas leak due to the poor installation.
3 comments
Aussie A.Aussie Airconditioning
Hi Jim, we've just searched your address and found that you had a 2.5KW Panasonic in April 2014 which was over 3 years ago. Why are you now only just leaving a review 3 years later? Just seems a bit s... Read more
trange as we have looked through our records and have found no history or records from THREE years ago. Kind regards, Aussie Air Conditioning.I would definitely leave my feedback here if I was aware of this website three years ago. It really makes me concern about the quality of the services that you guys provide as the air con was not only... Read more
covered by the manufacture warranty but also has a five years installation guaranty. Please do not tell me that you guys selectively keep your records and won't keep any records for the disqualified job. If this is the case, I can provide you with all the paperwork to refresh your memory.Aussie A.Aussie Airconditioning
HI Jim, We are so sorry to hear this is still bothering you 3 years later.
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Lizzie
- 2 reviews
Bring on the summer days
We recently used Aussie Airconditioning to install ducted air in our home. The entire process from quote stage to installation was well managed and painless. The tradesmen were efficient, turned up when they said they would and cleaned up after themselves
At the end of the installation they spent the time to show us how to use the My Air system . All of the Aussie staff were really helpful. So pleased I have my aircon in now before the hot summer days arrive
1 comment
Aussie A.Aussie Airconditioning
Thank you for kind words it is very appreciated
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Aussie A.Aussie Airconditioning
Brilliant thank you for the great feedback !