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Reviews

4.0

36 reviews
5
(25)
4
(1)
3
(2)
2
(1)
1
(7)
  • Product Quality
    4.9 (7)
  • Return Claim MadeYes (0) · No (9)
  • Customer Service
    5.0 (7)
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Beatrix M.

Beatrix M.South East Queensland, QLD

friendly, fast & professional

published

We are very happy with our aircondition installation. The team was friendly, fast & professional and they left everything clean & in good order. Would be happy to do business with them again.

Customer Service
Return Claim MadeNo
Peter P.

Peter P.South East Queensland, QLD

Excellent Service

published

Office Staff were friendly and supportive. Installers were punctual, efficient, leaving the work area clean and tidy. Ensured we could operate and maintain Air Conditioners. Overall very happy with Aussie Airconditioning.

Customer Service
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Gin9

Gin9South East Queensland, QLD

Great product and Customer Service

published

Definitely recommend Aussie Air-conditioning having tried other providers.
Prices are competitive and clearly documented from the outset.
Workmanship was good quality and guys were clean and efficient.
The Office Manager (Ms Sheridan) was fantastic and nothing was too much trouble.
Ive had both my Ducted serviced and also a Unit put in bedroom.
A great local firm.

Customer Service
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review



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Ralph Gomez

Ralph GomezSouth East Queensland, QLD

Perfect service all round

published

Sheridan was very helpful in the many dealings we had with Aussie Airconditioning. The service and response to quotes was prompt and the many changes I requested were accommodated with 'a smile' on the phone. Paul arrived and discussed some further refinements and then installed our system.

I recommend them highly for quality of service, efficiency in dealing with customers and also price.

Customer Service
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Peter D

Peter DSouth East Queensland, QLD

  • Verified customer

16 KW Daikin and My Air controller Ducted air conditioning System

published

From the first contact with Sheridan our process flowed without issue in a timely and efficient way. Paul arrived and discussed some further refinements which we included in the installation.
Brandon and Ryan were on time and worked efficiently on the job in a polite and courteous manner to completion . I can not recommend the company any higher than 5 star or I would.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAussie airconditioning
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AAR

AARSouth East Queensland, QLD

Excellent service, Highly recommended

published

Aussie Airconditioning removed an old split system and installed a new one. Highly professional services, they arrived on time and completed installation and tested the system as expected. I will use them whenever I have a service on installation requirement. Highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKenmore
See all answers

The reviewer stated that an incentive was offered for this review

Excellent service highly recommended

published

Really great customer service I’m very happy with the split system installed by the Aussie Airconditioning Team. I also had two other units cleaned and serviced at the same time with excellent results one unit was quite musty and now smells like new!!!

Customer Service
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

DavidG

DavidGSouth East Queensland, QLD

Feeling the cool thanks to Aussie Airconditioning

published

Professional and efficient service from my first contact with Sheridan and the installation by two of the happiest and respectful technicians - Steven and Ryan - I have had the pleasure to meet. My 7.1 kw Panasonic Split System is powering away nicely and whisper quiet. The installation quote was higher than the current newspaper promotions but I reaped the rewards of a professional installation by fully qualified tradesmen and a workmanship warranty. Thanks for the first class service. You have my highest recommendation.

Product Quality
Return Claim MadeNo
1 comment
Aussie Airconditioning
Aussie A.Aussie Airconditioning

Brilliant thank you for the great feedback !

mic

micSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Only a review for customer service

published
Return Claim MadeNo
2 comments
Aussie Airconditioning
Aussie A.Aussie Airconditioning
mic
mic
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RossH

RossHBrisbane

  • Verified customer

Fantastic advice and service

published

Nothing but praise for this company. From the first contact with Sheridan, the inspection by Oliver and the work done by Ryan and Mitchell it has been first class all the way. Very prompt communication, punctual work and the best price of any company we contacted. Very highly recommended

Andrew

AndrewBrisbane

  • 2 reviews

Great service and install team

published

The office manager was very prompt before, during and after installation making it a very smooth process.

The install team were extremely polite, knowledgeable and went the extra mile to make sure everything was done properly.

A very pleasurable experience.

silvina

silvinaBrisbane

  • Verified customer

Fantastic service

published

We've just installed 2 units in our house and everything went smoothly. They were fast to give us a quote, which was cheaper than another company we asked and they were always happy to answer any questions. The installer Oliver and his colleague were great, fast and efficient!

ray

rayGold Coast

  • 4 reviews
  • 11 likes

Untrustworthy

published
3 comments
Aussie Airconditioning
Aussie A.Aussie Airconditioning
ray
ray
Aussie Airconditioning
Aussie A.Aussie Airconditioning

you obviously have nothing better to do than give a spelling lesson goood luck

Whyme

Whyme

  • 12 reviews

Bad Advice

published

My ducted air conditioning system broke down. Called Fallons out first who advised that the motor in the fan unit in the roof space had failed. They emailed me later to say that the part was no longer available and I would have to get a new system installed. Called Aussie Airconditioning. Their guy did not even get in the roof space to check the diagnosis. They gave me a quotation for $20,000 for a new system. Then got on to Chill Factor who checked the fault (open circuit on the motor). They sourced a new motor and installed it in under a week.

2 comments
Aussie Airconditioning
Aussie A.Aussie Airconditioning

Sorry think you got the wrong company.

Whyme
Whyme

Don't think so.

VGA

VGAbrisbane

great service

published

Had a big replacement job that needed doing. Service was fast, efficient and extremely polite. Cane back to do some paint touch-up even though obviously extremely busy. Couldn't be more pleased.

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Chris

ChrisBrisbane

  • Verified customer

Reasonable service previously, now told they can't come out until Winter 2018

published

I have had an okay experience previously, a few issues onsite where a zone that was previously working prior to their arrival stopped working when they came out. Other than additional time spent onsite which I had to pay for they seemed competent. I just contacted them and received this back from [name removed]:

"This time of year we do not have time to do this I'm sorry, if you would like us to do it will need to be in Winter.
If we were to come out again it is charged at $145 call out and $85 an hour, this would need to be done as the quote is no longer valid."

I would not recommend them, don't waste your money. I will not be using them again.

1 comment
Aussie Airconditioning
Aussie A.Aussie Airconditioning
John G

John GNarangba

Aussie aircons saves my summer

published

Had a great experience from the get go with super easy website to see products and apply for a quote. Really helpful Office staff especially Sheridan. Install was done by some professsional down to earth installers and Panasonic aircons work amazingly. Would highly recommend them to anyone!

1 comment
Aussie Airconditioning
Aussie A.Aussie Airconditioning

Thank you for kind words it is very appreciated

Sherri jones

Sherri jonesmorayfield

Best Customer Service, Install and Prices

published

I had 3 split systems installed by this company. We had just got a new house which was really hot. Needed it done quickly. I rang numerous companys and found Aussie Airconditioning the Best. The girl i spoke with in office was very helpful and prompt in quoting. They were also very booked however managed to squeeze me in. The prices were unbeatable. Install went smoothly and they did exactly as was discussed even cleaned up after they were finished. RECOMMEND TO ANYONE

1 comment
Aussie Airconditioning
Aussie A.Aussie Airconditioning

Thank you for kind words it is very appreciated

Poor installation! Terrible customer service! Never return to fix the problem

published

Brought a brand new Panasonic split air con system including installation from them and the air con stopped making cool air two month after it was installed. Contact the customer service many times, it wasn’t helpful and they refused to send the technician out to diagnose the problem. After a long time negotiation, they eventually replied that they were quite busy and not able to take a look at it in 3 month time, so I made an appointment, but nobody turned up on that day. Called them back again and again, no one picked up the phone! Couldn’t suffer the heat in the summer, end up with paying $150 for another company to fix it, it was a gas leak due to the poor installation.

3 comments
Aussie Airconditioning
Aussie A.Aussie Airconditioning
Jim
Jim
Aussie Airconditioning
Aussie A.Aussie Airconditioning

HI Jim, We are so sorry to hear this is still bothering you 3 years later.

Lizzie

Lizzie

  • 2 reviews

Bring on the summer days

published

We recently used Aussie Airconditioning to install ducted air in our home. The entire process from quote stage to installation was well managed and painless. The tradesmen were efficient, turned up when they said they would and cleaned up after themselves
At the end of the installation they spent the time to show us how to use the My Air system . All of the Aussie staff were really helpful. So pleased I have my aircon in now before the hot summer days arrive

1 comment
Aussie Airconditioning
Aussie A.Aussie Airconditioning

Thank you for kind words it is very appreciated

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