Took out a policy last March, was very happy with service.
Unfortunately had an accident in September, everything was fixed and i was happy with the repairs.
Am up for renewal and just recieved a letter in the mail to tell me the underwritter would not be me offering me a renewal for the next year.
I've made 1 claim in over 15 years of driving and now i get the boot after i make a claim... Typical budget insurance company! Buyer BEWARE!

Since sending my last review I have spoken on the phone to a representative of Australia Post insurance (Grant Snowden) and he was most helpful. He sorted out my problem which was caused by a mistake that I had made. I was 100% the reason for the cause of the problem and Australia Post or the insurance company that they use were not the reason.
I hope that this review goes part way to an apology to them and, if I knew how to remove the earlier review, that would be the best thing.

Policy is good value and follow up claim to date has been fine. Quick and easy claim service and no affect on renewal policy. A lot of insurance companies are undrewritten by the same underwriters so just choose on like Australia Posts that provides good customer service.

Just got a refuse from them because I have Estonian driver licence.

"Unfortunately due to our underwriting criteria we are unable to offer you insurance at the current time. If you'd like to know more about other insurance options, you can visit the Insurance Council of Australia's website at www.findaninsurer.com.au"

I have an insurance with NRMA for 3 years and have rating 1, no one had a problem with my driver licence before.

Do not buy this insurance, they will interrogate you and make you feel like you're a criminal when you make a claim!!! We have never had an at-fault incident in our life but some how Australia Post insurance decided to penalize us by increasing our insurance cost before they would honor the policy (only after we made a claim ofcourse they were happy to take our money beforehand mind you) because we had been "involved" in previous accidents which we were not at fault. What a joke!!!! We suggest you look up the definition of risk and clean up your misleading play on words advertising campaigns. Very dishonest way to treat customers. Lessons learned if it's too good to be true.... it's usually too good to be true!

Called AP and went through the whole quotation only to be rejected because I had professionally fitted exhaust extractors on my 2.8 litre diesel Hilux. They recommended to consult findaninsurer.com.au website. I did and then called Budget Direct and had the exact same experience. Apparently they are both underwritten by Auto & General Insurance so I'd avoid them at all costs if you have any modifications to your vehicle.

We made a claim where were not a fault ... it was a hit run and reported to the police and he identity of the offending driver was identified. Throughout the whole process we were made to feel as though we had done something wrong and they kept putting up hurdles. In the end we our claim was honoured and 100% not at fault. Several months later wanted to cancel our claim as they wanted to charge 2000 dollars to have a learner listed as a driver, but was told because we had made a claim (not our fault ) we receive no refund of the balance. Never again. RACV insurance next time.

Did not surprise me that this is Budget Insurance. Had this argument with them when my other son bought a car and needed insurance. You get right through all the detailed information then they inform you that you a vehicle inspection. How are you meant to drive it there if it is uninsured? STUPID idea for an insurance company!

Shopped around and changed to Australia Post about 6 months ago. Appeared to be best deal at lowest price. My son wrote off my car 3 weeks ago. Contacted Australia Post, gave them all the info. Assessor checked car within a week. All admin was completed over the phone. Full payout paid into bank account this week. Very helpful. Kept me informed. Made a worrisome time much easier. Definitely recommended.

We had the misfortune to hit a cow and write off our car, we identified the owner who accepted liability, however we are expected to pay $1750 in excess and get that back at a later date from other insurance company and lose no claim bonus and have increased premiums for something that WAS NOT OUR FAULT. Very average and disgusted.

Horrible slow service that offer little or no assistance and wont pay out. better off with vero, fast caring service that pay attention to detail and don't make you feel like a criminal. Everythime you call (for the past two months the case manager is away and will contact you in 10 Ten days..) The service is cheap but you don't get anything - the insurance is underwritten by great lakes to contact their depute resolution service number is - 02 9272 2157.
Cheap
No support, nil care, poor service

Best quote in regard to annual/monthly payments with similar excess to others. Found they offered a better market value for my Holden SSV and also free hire car if it was stolen. Great customer service so far, although the 'proof of the pudding' will be if we ever have to claim (hopefully not!).
Pretty much straight through to talk with someone and competitive price
Little bit worried that some of them were answering 'welcome to Budget' until I pointed out I had dialed Australia Post - they are 'underwritten' by the same insurer - Hmmmm...

Almost half the price to what i was paying with another insurer, both me and my husband are insured with Aust Post, we are both over 50 and have a good driving claim record. I obtained a quote online and called them also, they were extremely helpful. I highly recommend them
inexpensive

woudl recommend any of their underwriters brands. they have a good sence of customer service and vlaue for money and they have won so many awards which shows they can be trusted. very good indeed. paid my claim out so fast and for more then i was exspecting
great customer service. speedy claims service
no roadside assistance

I am over 40 and have 60% discount. I have 2007 Toyota Aurion, No young drivers, my wife second driver over 30, car always garaged, no modifications has been done to the car, standard accessories, no bad history, for comprehensive insurance they quoted me a staggering $1850 all other all other companies quoted between $800 to $1100.

if you're a millionaire then go with them