Australia Post Car Insurance

I did no have to go through so much stress to prove that I did not have to pay my excess
Plate number, name,claim number of the other person was provided, still was not enough for post insurance company!?
It was admitted by another side fault, still was not enough
I had to go through so much stress to prove something I did not have to do !!
They demanded for me to pay excess, or would not release my car from repair shop.
In the end I won!
But warn anyone to deal with them!!

Had the worst customer service experience I’ve ever had. My car Is still being repaired after almost 4 weeks. No communication from insurance company or repairers, I’ve had to chase them over and over again. Having used my 2 week hire car option, I switched to my own hire care for 4 days. Only to be delayed yet again, upon which I was told but the repairer that the insurer would cover the cost of extending my hire car. Only to discover that my credit card had been charge for the extension. When I raised this with insurance company they denied it, repairer denied this also. Car repair was then extended for another week and guess what then another. Still with me chasing them. Horrible horrible customer care.

The claim was lodged in March 2022 last week. Few things which is good
1) Very easy to lodge the claim
2) It was placed to the repairer very quickly
3) Repairer took around 7 to 8 days to complete the work on time doing good work
4) I asked for towing the vehicle back to my house and the insurance took care of it very well

Had Very bad experience about travel insurance, i bought travel insurance for whole family, had sick while oversea, doctor treatment and fee cost about $1000 but they did not let me claim even im keep all receipt and had doctor certificate filled in by Australian doctor. They stated that i had that kind of ill 8 months ago ( did visited doctor and every thing was normal ) and at this travel, i should get cover by medicare which is not included. So what is the point of buying this kind insurance. Just tried to get money of people.
Ps: I'm an (...), I bought insurance with them just because of trust and they had advertised at my work and they still treated me like this, i wonder ???

Don’t have any issues, easy to communicate, good customer service, will use them again next year, they not trying to sell anything you don’t need

At the time of policy, they said we will cover non listed driver with 600$ excess ( extra) .. but now they refused to cover ... if any one borrows my car for 10 mins. I should list the driver first ......
Crap services the auspost.
Drive your car witout insurace . Rather than aus post insurance ......

I went to cancel my car insurance policy since I bought a new car and they decided to charge me a cancellation fee, claiming it is written in one of the policy clauses, even though its never explained to you when you start up the policy, they tried to blackmail me with the "hey if you sign your new car up with us we wont charge you the cancellation fee"
at the end of the conversation they just basically extorted me with a cancellation payment due the next day since they so rudely and dishonestly hid it in a clause. STAY WELL AWAY

I bought a monthly policy for my car and rang up to cancel it. When I asked if I would be reimbursed for the unused portion they said we only refund on annual payments, even though I had just paid $90. Not only that but they have the audacity to charge a $40 cancellation fee!!! I would not recommend Australia Post to my worst enemy! Absolute thieves!

Not at fault claim. Dropped my car off to panel beater so an assessor can also assess the damage. Was told a 5 day waiting period. 2 weeks later, numerous calls, I’ve now had to give the hire car back and now don’t have a car nor an answer yet on Car that’s still in the shop. With a young family and no way of getting to work what do I do?? Very very disappointed

I started quote for car insurance with Australia post, submitted my maximum details and received the quote for 400AUD annually. After having this cheaper insurance quote from Australia post, I cancelled my existing policy in order to opt the policy offered by Australia Post. When I continued with that quote and tried to purchase the policy, It asked for my license whether its foreign or Australian. I was denied insurance stating that "due to underwriting criteria we are unable to provide you insurance with current quote" the obvious reason was that my license was foreign. So basically I got rejected to have an insurance from Australia post and now since I cancelled my existing policy, I'm standing nowhere. Very Dissapointed.

Signed up with aus post car insurance. Insurance was cancelled 1 week later (due to not showing no claims proof) and i was not informed. Money was kept and only refunded months later when i called to complain after realising my insurance was cancelled. Useless!

It's true you don't know what the insurance company is like until you make a claim. Once a claim is made all contacts are to be with the assessor, if escalated then it will be their manager. If they don't respond then you are stuck, no one else in the WHOLE company can assist apart from that assigned person. What take days turn into weeks and many wasted phone calls still get you nowhere. Calling customer service is a waste of time. Still not resolved.

I have just finished my query over the phone with Ester. She was very helpful and sorted out all my issues. Very satisfied. However, I have just read the reviews below and am now nervous of my choice of Car insurer.

This is Budget Insurance not Australian Post insurance. This is very sneaky promotion Budget Insurance as Australian Post. Budget Insurance will direct debit your credit card every year, it is difficult to to get away from budget insurance there customer service isn't very helpful.

Very happy with the service and price
I spoke with a lady named Robin based on the Sunshine Coast
She was very helpful and went out of her way to ensure a smooth transition form my old insurance company to Aust post her professionalism was something I'm not used to dealing with other companies, An asset to your company
Thanks Dean

Took out a policy last March, was very happy with service.
Unfortunately had an accident in September, everything was fixed and i was happy with the repairs.
Am up for renewal and just recieved a letter in the mail to tell me the underwritter would not be me offering me a renewal for the next year.
I've made 1 claim in over 15 years of driving and now i get the boot after i make a claim... Typical budget insurance company! Buyer BEWARE!