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Australia Post Offices
arif s.
- 3 reviews
Not good
Never use post office, they never deliver on time. I send an items on express post, it never arrived on time. they charge for express but the end of the day, the time deliver as normal
1 comment
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mrspamsam1South East Queensland, QLD
- 4 reviews
Aussie Post
Australia post has changed extremely over the years. It is now a proper news agency and gift shop as well as a post office. What a good idea! My local office at Orion, Springfield Lakes, has a wide range of unusual gifts not always available in other stores. The postal service is efficient as well, and the staff give little suggestions that help me when Im sending mail overseas or interstate. Keep up the good work! You are a real Aussie icon!
1 comment
Priscila L.Australia Post
Thanks for your review mrspamsam, I'm glad your local Post Office are able to accommodate to whatever services you need for gifts or sending :)
Priscila
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Blue CowGarran 2605, ACT
- 71 reviews
- 3 likes
- Australia Post Offices
- Verified customer
Australia Post LPO Garran, ACT, Hopeless and Incompetent!
Hopeless and incompetent. Recently there was a change of ownership at this post office. The service has changed as well dramatically. The new owners are, pardon the expression, rather incompetent. There is always a cue long enough to fill the shop up to the entrance. My experience and that of some other persons I know has shown that the service is not good. Today, as always the cue at Garran was endless, I had to drive to the next post office at Curtin in the ACT. This is not good.
New Case 21/08/2019. Today I purchased and posted an Express i...Read more
tem ending with 00998. The receipt and tracking number were handed over to me. The item was never scanned and was lost until I phoned the Australia Post area management. Up to the 23/08/2019 at 11:55 am the item was not found. I went to the Garran Post Office and requested a whereabout of the satchel. In the rudest form, the female person said that I posted it somewhere else. This was a blatant lie as I had a receipt in my hand. I said I would go to the Police at Woden, ACT. I consulted the Police and was told that CCTV should show what happened before any charges can be laid. I went back to the Post Office, I got an email from Australia Post My Post that my lost item was found, scanned, and is after three days on the way to the receiver of the Express Satchel. Nevertheless, I have filed a complaint with the Australia Post area manager and will file an official complaint with the ACT Administrative Tribunal (ACAT) as to mismanagement. My advice is: do not go to Garran LPO but go to the efficiently run Curtin Post Office. You save yourself nerves and time.
5 comments
Priscila L.Australia Post
Hi G.Y,
This sounds like a very stressful experience! Sending parcel should be a fun and easy so I'm sorry this wasn't the case. I'm glad a complaint was logged to the area manager as the way you we... Read more
re spoken to was not right. Can you tell me, did the Post Office staff misplace your satchel or was it missing in our network? I'd like to see the tracking number myself if that's okay. I'd also like to make sure a complaint has been passed onto the area manager so I'll send you a private message requesting some details from you.Priscila L.Australia Post
Hi G.Y,
This sounds like a very stressful experience! Sending parcel should be a fun and easy so I'm sorry this wasn't the case. I'm glad a complaint was logged to the area manager as the way you we... Read more
re spoken to was not right. Can you tell me, did the Post Office staff misplace your satchel or was it missing in our network? I'd like to see the tracking number myself if that's okay. I'd also like to make sure a complaint has been passed onto the area manager so I'll send you a private message requesting some details from you.Thank you for your reply. The item was lost at the LPO only after I asked the Police to look into the case the item was found in minutes and then sent off at once. If you want the details and scans pl... Read more
ease forward me your email address and I will send them as an attachment. I also will start a case against the LPO at the ACT Administrative Tribunal. I am no the only person complaining about the LPO.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Thomas Mudfordasked
I am trying to trace a delivery tracking no 33PR7045203901000931503, I went to Uralla post office(2358)on Wednesday last week and I was informed that the parcel was at Chullora Distrubition Center .It has been there since 27th march I asked her for more details but was told by her that there was nothing she could do about it where do I go to get answer on expected delivery time after all it has been over 5 weeks since chullora got parcel
4 answers
WHEN DO i GET ANSWER
If you can go to the Australia Post web site you can submit a lost parcel report there. Don't expect much and you won't then be dissapointed. A shambles.
Ibne F.Australia Post
Hi Thomas, I've checked our internal tracking site and unable to see any further scan since 27th March. I'd advise you to raise this issue with the sender. The reason I'm requesting you to contact the sender is that the sender can provide us details like senders & receivers details on the parcel, postage paid; etc which are required to investigate further. Besides, if the investigation outcome indicates this parcel was lost in transit/damaged at the facility, the sender is the first party to claim for compensation.
Regards
boyznthehood5asked
My parcel was supposed to arrive by today but it still says it's being processed through a Sydney facility when I check the tracking progress. Could you possibly find out where it is? Tracking number is UWQ864411801000930303
1 answer
Sami M.Australia Post
Hey Boyznthehood5,
I've had a look and this article is out for delivery today.
~Sami
freddiecasked
I sent an A4 sized letter from the UK using international tracking. The letter arrived in Sydney on April 22 but the last notification is still saying Sydney awaiting clearance inbound after 4 days. Is this normal?
3 answers
Sami M.Australia Post
Hey Freddiec,
Without the tracking number I'm not able to advise much but based on that date it should arrive some time next week. The 22nd and 25th were public holidays here in Australia which would have delayed processing at border control. Once the item is handed over to us the scans will change to "processed at facility" and the item will be delivered a few days later.
If this hasn't been delivered by May 6th at the latest please contact the postal authority you sent this with so they can investigate further.
~Sami
Tracking number is LB 104273342GB. Border agencies say they passed it straight through to Australia Post as it was only an A4 sized envelope containing papers.Please start accepting responsibility for your employees and not blaming border agencies all the time.They would have no reason to hold letters.
Sami M.Australia Post
Hey Freddiec,
When ever an item is handed over to us it it processed by our main sortation facility in that state.
After looking at the scans for this item I can see that we don't have any scans for this item being processed at any of our facilities yet so I recommend getting in touch with the sender about this so they can initiate that investigation with their postal authority.
~Sami
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Ibne F.Australia Post
Hi Arif, sorry to know that your express article was not delivered on time. As a sender, you are entitled to get a full postage refund here if the investigation indicates it was our fault. Please send... Read more
me a private message with the following details: - tracking no