I hoped to use this to contact my brother (mobile) while in Switzerland and Germany, and to use in England for mobile to mobile calls with family. Either there is something I don't understand, or it is way too complicated, but I didn't succeed in making one succesful call, nor was my brother able to contact me on the number I was assigned. Once I got to England (failed again) I just threw it out and got a local sim which worked fine with unlimited calls for free after initial purchase.

I thought I purchased a trustworthy Australia post product....wrong. I could not access data while in Europe and only was able connect while in hotel and other cafe areas. Had an issues with maps although I downloaded all areas before I left. Just when i needed it the most it just let me down. Another person travelling with me, bought their sim while over there and worked so much better than mine. Useless product.

Bought the extra pre-departure package to cover local calls + data before leaving so I could leave local SIM at home but this did not work (instead it started using the travel allowances before I left). Company well aware this package does not work and unable to explain why they continue to advertise/sell this extra product. They credited the extra data to the travel data allowance but this proved unhelpful as I was never able to access this in the US (had to rely on local wifi). Texts/calls back to Au moderately priced and relatively easy, but not worth the hassle without data and also locals don't like calling you on an Au number.

I bought two sims. One for myself and one for my partner. The countries were on the OK list. Mainly Greece. Didn't work properly. Couldn't get support. Would not let me use the data I paid for worthless!!!!

My wife and I had had problems with our Australia post SIM card. We emailed Australia post and they got back to us within half an hour!

They were most helpful. My phone settings wee not correct and after a couple of emails everything was sorted out.

Thank you to Australia post for getting things sorted for us.

Hippy5

Bought $25.00 deal. Every time I blinked another 50mb gone. Then phone credit went negative. I had made NO CALLS. Complained. 3 days later they came back and said "oops, we set it up wrong".

Tested Australia.

Issues landing in (DOHA) so I enabled roaming for Australian sim.

At destination no data, voice, and limited SMS.

SMS then disappeared.

Using the App, data was as purchased - still full credit.

This product is TERRIBLE and recommend that noone ever buys it.Would give it zero stars if possible. My phone mostly didn't work qhwn I was in the US. And I needed it to work as I was negotiating with my vet about whether my dog had to be put down.

Is not as simple as active and you’re right to go.
They fail to inform you of all sorts of issues. My sim is active yet when inserted displays as sim not valid. When contacting Aust post about it they say it’s a carrier fault and phone needs to be unlock however phone is not locked to a carrier.

Absolutely terrible sim to purchase.

Do not use. Traveling in the US, app doesn't work, web page doesn't update. Calls inn and out don't work. I Travel a lot and thought I would give the AP TravelSim a go - never again. Just buy a sim at Walmart or wherever. TRAVELSIM is completely useless!!!

Please be careful before you use this service. My relative overseas got charged as well making a call from Australia and fee obliged to reimburse them. No wonder others have ask me not to ring them from my phone. Also texting took more than 24 hrs to arrive. I would not want to be in a emergency
I only just discovered all this faults even so I have been with Prepaid TS for over 2 years

I purchased my travel sim today1st June, set up online went fine, loaded card up with 100.00 dollars, but tried phone and keeps telling me that it cannot connect to network, I rang the 1300 number for assistance, and the young lady was very helpful, and we tried different things on the phone, but nothing worked, she said she would put in a report and someone should get back to me in the next couple of day's, which would be okay but I fly out this week and really need to resolve it ASAP.

Purchased a dual-sim pack with 1GB of data and $30 of calls for a trip to Europe. Worked without any issues, comes with an Australian mobile and worked fine in Europe. Second time I have used these, they are great.

My setup was easy, I had two travel SIMs. Also the support were great, they transferred credit to the other SIM when I needed that. The Android app is quite good.

TravelSIM can be a touch expensive .. a recharge of the SIM doesn't automatically include data which apparently is extra. If there was a credit option less than $25 ... you just have to watch usage while overseas.

After many failed attempts to get on line help after 25 minutes waiting eventually got customer support on phone.
They could not email me back as they had a ( technical ) issue their end.
Eventually they managed manually to confirm my pin & informed me that I had not in fact run out of data after initially saying I had a zero balance.
Managing the card whilst in Aussie is difficult - from overseas it is a disaster.
Get your act together AP !