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Reviews

2.7

200 reviews
5
(73)
4
(7)
3
(6)
2
(13)
1
(101)
  • Product Quality
    3.2 (23)
  • Return Claim MadeYes (1) · No (22)
  • Customer Service
    3.5 (24)
  • Transparency
    3.0 (21)
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bandit85

bandit85Perth, WA

  • 2 reviews

Mixed results, approach with caution

published

Have had good and bad experiences at Auto Masters, the latest service cost me an extra $82 as Auto Masters over tightened the spark plugs they installed in my Falcon and cracked 3 of 4 of the insulators, causing the vehicle to misfire at high revs. Had the spark plugs replaced at my extra cost else where and all is well.



Customer Service
Transparency
Product Quality
Location VisitedPort Kennedy
Return Claim MadeNo
Store LocationPort Kennedy
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1 comment
Auto Masters
Auto MastersAuto Masters

Hello Bandit85, we would like to investigate your review, but without your name or invoice number we are unable to. We encourage you to contact our Head Office on 93161117 with your information at your convenience.

M Swain

M SwainBusselton

  • 2 reviews

Courtesy and Consideration at Busselton Automasters

published

Jason Bearsby and his team have been tending to my 2006 Ford Explorer since 2016. It is refreshing to experience their courtesies, their knowledge and insights into my car's conditions and servicing needs. Furthermore, Jason understands my needs as a customer regarding timing and costing of servicing projects.
Best care and servicing I have experienced in WA over the past 60 years!

Customer Service
Transparency
Product Quality
Location VisitedBusselton
Return Claim MadeNo
Store Location2 / 5 Bussell Highway, Busselton WA 6280
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1 comment
Auto Masters
Auto MastersAuto Masters

Thank you for the wonderful review, we appreciate this and your business. We look forward to being of service again.



Spenser

Spenser

  • 2 reviews

Automasters Reynella

published
Customer Service
Transparency
Product Quality
Location VisitedReynella
Return Claim MadeNo
Store LocationReynella
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1 comment
Auto Masters
Auto MastersAuto Masters

Thanks for the great feedback Spenser

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zidorius iwanantes

zidorius iwanantesMetropolitan Adelaide, SA

Trusted them but let down

published

my engine warning light was on although car was purring like a kitten ran perfect Brought my Ve Calais to auto masters to put new timing chain in and plugs and coolant hoses I handed over 2500. automasters Elizabeth SA said it needed a new timing chain plugs and coolant hoses, they told me after I Paid 2500 that one of new plugs might be faulty as it has a miss and if miss don't stop after a good run bring it back in, now after 2 hour drive it hardly runs at all .tomorrow I will take it back and ask them to fix it and make it run perfectly like it did when I brought it in, I always trusted them but now I don't

Location VisitedElizabeth
Store Location5112
3 comments
zidorius iwanantes
zidorius iwanantes
zidorius iwanantes
zidorius iwanantes
zidorius iwanantes
zidorius iwanantes

Please anybody who reads this do not go to auto masters to fix your car you will be sorry

Doep

DoepMetropolitan Adelaide, SA

  • 2 reviews

Great service from Flinders Park

published

Ive taken my car to the Flinders Park branch for a couple of things other than a major service. Tim Morgan has always be great - very honest and cares about his customers. He and his team are very thorough and efficient. I did try a mobile service business the previous service and they are no comparison to Auto Masters Flinders Park. Wont be making that mistake again..

Customer Service
Transparency
Product Quality
Location VisitedFlinders Park
Return Claim MadeNo
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1 comment
Auto Masters
Auto MastersAuto Masters

Thank you Doep

Over priced

published

I had a voucher that stated 1 free log book service includes 2 hours labour worth$200 only gave me $99 off. Complete rip off dont go there is my opinion.

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationChristie’s Beach
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1 comment
Auto Masters
Auto MastersAuto Masters

Auto Masters has been unsuccessful in trying to find 'Sean B' to discuss his review. We urge him to call the SA State Office on 08 82717833 to discuss his issue.

Rich

RichMetropolitan Adelaide, SA

  • 2 reviews

Car Service and Repairs

published

I went to Automasters at Glenelg. Boris and his fantastic team of qualified mechanics serviced my car and repaired some important issues. I can highly recommend them to anyone. Thanks

Customer Service
Transparency
Product Quality
Location VisitedGlenelg
Return Claim MadeNo
Store LocationGlenelg
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1 comment
Auto Masters
Auto MastersAuto Masters

Hi Rich, thanks for the great feedback, we really appreciate it!

The reviewer stated that an incentive was offered for this review

Gordon

GordonMetropolitan Adelaide, SA

Great service from a great team of experts

published

I had Jim and the guys fix my work van. They were fast, efficient and easy to deal with. I will recommend Auto Masters Port Adelaide to ALL my friends.

Customer Service
Transparency
Product Quality
Location VisitedPort Adelaide
Return Claim MadeNo
Store LocationPort Adelaide
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2 comments
Auto Masters
Auto MastersAuto Masters

Great review, thanks for the feedback Gordon.

Gordon
Gordon

Your welcome. It is hard to find vehicle repairers that care and offer great service and understanding that Auto Masters Port Adelaide does.

Manual

ManualMurray Mallee, SA

Not a happy customer

published

Friday before long weekend took my vs ute to have fuel tank taken out to replace a hose which was cracked and omitting petrol fumes,could not drive all weekend for strong petrol smell,told to take it back Tuesday after long weekend where they must of flushed out tank bay with some strong chemical over two weeks later can`t drive ute as still smells bad causing head aches. Still trying to wash away strong smell.

Customer Service
Product Quality
Location VisitedMurray Bridge
Return Claim MadeNo
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Shel S.

Shel S.Perth, WA

AutoMasters Rockingham

published
Customer Service
Transparency
Product Quality
Location VisitedRockingham
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thepett

thepett

  • 2 reviews

Excellent Customer Service

published

I’m a regular Norwood customer and despite a small diagnostic hiccup with my car the manager more than made up for this, so I remain a loyal and happy customer

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationNorwood SA
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1 comment
Auto Masters
Auto MastersAuto Masters

Thank you for the feedback

Peter Healey

Peter HealeyPerth, WA

Genuine complaint

published
Customer Service
Transparency
Product Quality
Location VisitedMindarie
Return Claim MadeNo
Store LocationMindarie
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Abdurahim E.

Abdurahim E.Perth, WA

They didn’t change the Aircon filter, didn’t adjust the hand brake . Charge me 789$ I don’t recommend. Very bad.

published

didn’t change the Aircon filter, didn’t adjust the hand brake. I asked them to check noises that comes under the brake. that but they didn’t! That are very bad service

Customer Service
Transparency
Product Quality
Location VisitedWelshpool
Return Claim MadeNo
Store LocationWelshpool
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1 comment
Auto Masters
Auto MastersAuto Masters

Hello Abdurahim, so we can continue to look into your review, are you able to contact head office on 93161117 and provide them with your invoice number.

Paul

PaulPerth, WA

Thank you

published

Brett at AM Baldivis was extremely helpful and saved me considerable amount of money as he persisted till he found the problem was only a switch. I had been quoted by others 10 times the amount to fix. So grateful to the whole team. Will definitely get all my business from here on

Customer Service
Transparency
Product Quality
Location VisitedBaldivis
Return Claim MadeNo
Store LocationBaldivis
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1 comment
Auto Masters
Auto MastersAuto Masters

Thank you Paul

tony

tonyWestern Australia

rip off

published

was never called and updated about a price, informed them the dash came up with a error, they took that as fix without consulting . car was in for its 40 k service and now 3 k down the line it has come up with change oil . total rip off

Customer Service
Transparency
Product Quality
Location VisitedWilletton
Return Claim MadeNo
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Steve

StevePerth, WA

Automasters Rockingham

published

Scammed a Grandmother was quoted 75 for service ended up paying 725.
Complete fabrication of things needed on invoice.Older people beware these are the ones they target and seem to be ok on the younger ones.

Customer Service
Transparency
Product Quality
Location VisitedRockingham
Return Claim MadeNo
Store Locationrockingham
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Lacey

LaceyPerth, WA

Loyalty to customers!

published

After being a month out of my warranty for my timing belt last replacement, the wonderful gentlemen at auto masters in Gwelup replaced it with no cost. WONDERFUL!
Highly recommend

Customer Service
Transparency
Product Quality
Location VisitedGwelup
Return Claim MadeNo
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1 comment
Auto Masters
Auto MastersAuto Masters

Thanks for the great review Lacey

TAZZ

TAZZPerth, WA

thanx for sorting out my viehicle

published

i put my veihicle in for repairs as it was having some power issues and it was sorted cheers Lindsay and Martin and the team at the shop in forrestfield

Location VisitedForrestfield
Return Claim MadeNo
1 comment
Auto Masters
Auto MastersAuto Masters

Thanks Tazz!

jaydesammut

jaydesammutPerth, WA

Joy ride

published
Customer Service
Transparency
Product Quality
Location VisitedHigh Wycombe
Return Claim MadeNo
Store LocationHigh wycombe
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Reliable, trustworthy service

published

"Wouldn’t go anywhere else. Cannot recommend Kym and the team highly enough. Kym is reliable, honest and always has sound advice and workable solutions for every issue. He’s the best!"

Customer Service
Location VisitedComo
1 comment
Auto Masters
Auto MastersAuto Masters

Thanks for taking the time to share your experience, we really appreciate it.

The reviewer stated that an incentive was offered for this review

Page 1 of 10

Questions & Answers

Alex B.

Alex B.asked

Auto Masters

How much would a service cost for a 2007 Hyundai Tucson city be

2 answers
Doep
Doep

Best give Tim a call at the Findon branch

Auto Masters
Auto MastersAuto Masters

Hi Alex, you will need to contact your most convenient branch and request a quote from them. You can do this via the website www/automasters.com.au or give them a call

JANEL

JANELasked

Auto Masters

I have the VIP card membership yesterday coz the guy knocked on my door and offered me the 169 free service and everything but the little less I know that I have to pay for the oil and parts that is needed. I haven't booked my car yet, could I still get the money back?

3 answers
Auto Masters
Auto MastersAuto Masters

Hi Janel, no problem at all. You just need to contact the VIP office, their phone number is on the card. Or you can contact Auto Masters head office on 93161117

Sik
Sik

How did you go about this? Were you able to cancel it?

Auto Masters
Auto MastersAuto Masters

Hi Kym. You just need to contact the VIP office, their phone number is on the card. Or you can contact Auto Masters head office on 93161117

Alicia

Aliciaasked

Auto Masters

How much to replace alternator of a statesman car? 2009

2 answers
Danny
Danny

Sorry I am not me hic I was use to be customers that I dont go to automaster in currambine that is all I can tell you

Auto Masters
Auto MastersAuto Masters

Hello Alicia, if you contact your closest Auto Masters branch direct, they will be able to provide you with a quotation. This site is monitored by the Marketing Department and we are unable to provide you with a quotation.

Get an answer from our members and Auto Masters representatives

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