As of February 9th, 2022, Automotive Superstore is offering each reviewer the choice of either Kitten's No 1 Cream Polishing Wax (valued at $4.95) or Kitten's No 2 Cut & Polish (valued at $4.95) to each customer as a free gift with their next order to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Automotive Superstore Questions & Answers
5 questions from our users
Benasked
Could you please review my order 100119090
Hasn’t been shipped yet and i really need my bushes for this weekend
No answers
Peter C.asked
Hi
Reference Order #100095766 Placed and paid for 24/10/2019
Its been 3 weeks since my order was placed and paid for. The status in my account shows it is in progress. I have sent 2 emails, Monday and Tuesday this week, requesting a status of delivery and to date there has been no reply. I have rang your 1300 number over 6 times and each time I get the busy message and to email my request.
Im getting anxious about my order.
Please inform me when you will be dispatching my ordered parts and the projected delivery date.
Reference Order #100098080 Placed and paid for 7/11/2019
Please inform me when you will be dispatching my ordered part and the projected delivery date.
I am trying to remain positive with doing business with you, however as time progresses your lack of response is making it difficult.
Kind regards
Peter
5 answers
Customer S.Automotive Superstore
Hi Peter,
Sorry you couldn't get through we have been inundated with calls lately i'll have one of our customer service staff call you ASAP.
You'll probably receive the incorrect part when it does arrive anyway
They only order parts from the supplier when you place a order, that's why it takes so long. They don't have a warehouse in castle hill because I work across the road from them, the office is tiny.
Stephenasked
Hi Where's my order? #100076606 placed on 29/6/2019 still showing picking: will that ever change? what happened to within 1-3 days business commitment time? will i ever receive my parts ordered? or do i get a refund? Regards Stephen
No answers
Alfred Ulbrichasked
Hi I am chasing an order 100066341 placed on 18th of April can you advise please. Also your 1300 phone number is not working. Regards Alfred Ulbrich
1 answer
Not my order (100061861) which I have already received, and the part has been fitted. Brett Cutler
Rivetasked
How do I change the star rating of a review after it has been published?
1 answer
Customer S.Automotive Superstore
Hi Rivet,
You can't change the review if we have replied to it but if you feel the situation has been resolved and the review is no longer relevant you can delete the review and leave a new review or simply do a new review.
Have a nice day :)
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