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Reviews

4.9

119 reviews
5
(108)
4
(8)
3
(2)
2
(0)
1
(1)
  • Product Quality
    4.8 (80)
  • Return Claim MadeYes (0) · No (89)
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ONE HAPPY CUSTOMER

ONE HAPPY CUSTOMERDarling Downs, QLD

TRUMPET

published

Extra fast service, and I mean fast! We live out in the bush of Qld and it was here from ordering online to receiving 4 days, amazing.
FANTASTIC TRUMPET, great carry case and accessories.
My son has never played the trumpet and is 13 years old and with a matter of days he is starting to play.
Highly recommended company and product!



1 comment
Axiom Music
David H.Axiom Music

We're so glad the trumpet arrived quickly and your son is enjoying it! Thanks so much for your kind words

Bruce

BrucePerth, WA

excellent

published

I bought a axiom guitar and it is very nice just what I wanted. Delivered on time good job in perfect condition. Thank you axiom music. Will recommend you to all my friends.

1 comment
Axiom Music
David H.Axiom Music

Thanks Bruce, enjoy the guitar and thanks for the kind words!



Miss e

Miss eGold coast, QLD

  • 53 reviews
  • 22 likes

Excellent service and products

published

Bought a guitar set for my daughter, was received very quickly. The guitar is exceptional. Had a slight hiccup with the case but customer service were amazing. Will be buying from them again when we need to upgrade! Highly recommend.

1 comment
Axiom Music
David H.Axiom Music

Thank you so much, glad we were able to help!

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Excellent

published

I bought this for kid
Great product
And good range of other products by manufacturer

Rosin was supplied with the violin and enjoying a lot
Definitely planing to buy a guitar from them next time

1 comment
Axiom Music
David H.Axiom Music

Thank you Awantha! We look forward to helping you again in the future

Chris Cook

Chris CookRichmond-Tweed, NSW

Great quality banjo

published

Thank you for the prompt service and fantastic product. I have played and taught banjo for many years and the Axiom banjo is such good value for money. Thank you! Will recommend it.

2 comments
Chris Cook
Chris Cook

Thank you.

Axiom Music
David H.Axiom Music

Thanks Chris! Hope you have many years happy strumming!

Jazzy

JazzySydney, NSW

Great company

published

I purchased a saxophone from Axiom music. Great price, very happy with my instrument and fast delivery I would recommend them to anyone wanting to purchase an instrument at an affordable price.
Many thanks

1 comment
Axiom Music
David H.Axiom Music

Thanks Jazzy! Enjoy the sax and let us know if we can help with anything more :-)

Fantastic customer service!

published

Purchased a guitar from Axiom Music which was lost in transit by Australia Post. David was fantastic to deal with - he arranged to have a new one sent out, which arrived the next day! We purchased a factory second children’s guitar, which is near perfect, and much loved by our six year old son.

1 comment
Axiom Music
David H.Axiom Music

Thank you Louise, so glad your son loves his new guitar!

The Cavern Beatle Bass! What a classic!

published

I have always had a deep fascination for the Hofner Beatle Bass. It was the instrument of choice for the bass player in our band many years ago; mid 60's in fact. I'm so very fortunate to now have my very own Beatle Bass, thanks to David and the team at Axiom Music.

1 comment
Axiom Music
David H.Axiom Music

Thanks Michael. So glad you love your new Cavern Bass. Thanks for the Fab review!

New banjo set up

published

While the banjo itself is quite a nice instrument. Being New to it to had little idea how to set it up. The friction tuner was loose for example . Turns out it's fine. But was upsetting to think I'd been sold a dud. Maybe a link to an instructional video . Thanks for the follow up.

1 comment
Axiom Music
David H.Axiom Music

Hi Jason. Thanks for the feedback. Great Idea! Based on your comments we will now be including a setup sheet with every banjo. Let us know if you have any more questions, we're here to help!

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Wonderful purchase - terrific customer service

published

Not only is our cello wonderful, but the team at Axiom were brilliant to deal with. They kept us informed of the status of our order daily and were extremely helpful in every regard.

1 comment
Axiom Music
David H.Axiom Music

Thank you Batsheva! We hope you enjoy your new cello

Bill

BillSouthwest, VIC

Beautiful, just as described.

published

The instrument arrived promptly. I am very pleased with it and appreciated the backup support. Axiom offers quality at very reasonable prices. I hope I can do business with this company again.

1 comment
Axiom Music
David H.Axiom Music

Thank you Bill! We look forward to dealing with you again

Ashleigh C.

Ashleigh C.Perth, WA

One happy little rock star

published

My son is stoked with his guitar. It's a neat little thing that arrived in good time and great condition. Love that it comes with all the extras. Very happy with the purchase

1 comment
Axiom Music
David H.Axiom Music

Thanks for taking the time to let us know Ashleigh! Maybe we'll see him on The Voice one day!

Diana

DianaSydney, NSW

Fantastic service

published

David was more than helpful with the purchase of my daughters Viola. We had a problem with it being too big for her but this was easily remedied by substituting it with a violin and strung to suit her needs. Would totally recommend the company.

1 comment
Axiom Music
David H.Axiom Music

Thank you Diana! So glad we were able to find a solution for you. Hope the lessons go well

Flying with the Bird

Flying with the BirdSydney, NSW

  • 4 reviews
  • 5 likes

Classical guitar strings

published

I was pleased with my purchase. I purchased classical guitar strings. The strings sound great. David went out of his way to make the transaction worth while. I Recommended this product.

1 comment
Axiom Music
David H.Axiom Music

Thanks so much for your kind words! Glad the strings are woking out well

DEFECTIVE CLARINET

published

Purchased a clarinet February this year, and received a defective one. Seller was unaccommodating for return, ended up disputing to PayPal to get it return and refund. I don't recommend their clarinet or have a future transaction from this company. Indeed, it was a waste of money and time for a horrible experienced.

2 comments
Axiom Music
David H.Axiom Music
Sheila
Sheila

We rang your office twice, two weeks after it was received but you were arrogant, never offered help even we mentioned returning it. Hence, lodged a PayPal dispute.
(By the way, our calls were registered)

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Lee

LeeSydney, NSW

Great quality

published

Fantastic service and good communication. The product was exactly what I ordered. They have great low prices for good quality musical instruments and accessories. I highly recommend to anyone. 5 stars.

1 comment
Axiom Music
David H.Axiom Music

Thank you Lee! We really appreciate your feedback

Angii higgins

Angii higginsSydney, NSW

  • 2 reviews

school trumpet

published

A great quality product for the primary school child learning to play the trumpet. Great quality sound without the price tag! We researched for quality instrument but were confounded with the heavy price tag of most instruments, and luck we found your website. We are very happy with our quality purchase. Thankyou!

1 comment
Axiom Music
David H.Axiom Music

Fantastic to hear Angii! Thank you so much for your kind words and we hope your child is doing well with his lessons!

Beginners 5 string Banjo

published

Looks good, sounds good and I hope when (if) I master it it will sound even better. For the price and for a beginner it can't be beaten. I'll keep practicing.

1 comment
Axiom Music
David H.Axiom Music

Thanks Charles! I'm sure you'll master it in no time!

Martin H.

Martin H.Sydney, NSW

Just perfect, very fast and professional service.

published

I have been very impressed with fast and personal service I received from the Axiom Music team. They not only sell the instruments but they also care that you are happy with your purchase.

1 comment
Axiom Music
David H.Axiom Music

Thank you Martin! We try hard to make sure all our customers are happy. Thank you for your kind words

Mike D.

Mike D.South East Queensland, QLD

My son's Alto Sax reeds

published

I received excellent service from Axiom. Unbeknown to me my son went from a 2.0 strength to 2.5 strength reed. Whilst ordered the 2.0, Axiom changed my order, before shipping, to the 2.5 strength without any issues.

Great communication and delivery speed. Thank you and you have a long term customer.

regards

1 comment
Axiom Music
David H.Axiom Music

Thank you Mike we were happy to help!

Page 4 of 6
See all Axiom Music reviews

Questions & Answers

Don M.

Don M.asked

Hi guys - Id like to purchase the violin style bass, just comparing it to others on the market. Could you please tell me if each bass gets checked before shipping?
Also, is tbe body maple, and the neck rosewood - if not what are they made of?
Finally - Has it got a warranty for exchange if its faulty in some way?

Many thanks

Donny

2 answers
Axiom Music
David H.Axiom Music

Hi Don. Yes we check every bass before we ship and adjust the action if required. The body and neck are maple with a hardwood fretboard (rosewood still currently prohibited for manufacture). Yes we have a two year warranty against manufacturer's faults and a 14 day money back guarantee if not 100% satisfied

Don M.
Don M.

Many thanks.... cant wait to get one of those basses!!!

Jo C

Jo Casked

Hi, thinking about buying a full-size cello outfit. The price is around $400 AUD so wondering if this is good quality and last in the years to come. I also hope the string and bow quality is good as most instruments bought online have that problem. Also wondering how long is the warranted and if it is refundable. Thanks, :)

1 answer
Axiom Music
David H.Axiom Music

Hello Jo. All our instruments are budget instruments aimed at the beginner but are of very good quality. We have sold a large number of our cellos with no issues. The product has a two year warranty against any manufacturer defect (not incl strings etc). We offer a 14 day money back guarantee with return freight paid by customer. I hope this helps

wayne

wayneasked

F series guitar???? please tell us.....

3 answers
Axiom Music
David H.Axiom Music

Hi Wayne. Please ignore that reference. Was just referring to the way these trems were originally set up which was to have only downwards movement

wayne
wayne

cool

wayne
wayne

upwards only, cant get downwards with plate against body.....

Get an answer from our members and Axiom Music representatives

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