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ONE HAPPY CUSTOMERDarling Downs, QLD
TRUMPET
Extra fast service, and I mean fast! We live out in the bush of Qld and it was here from ordering online to receiving 4 days, amazing.
FANTASTIC TRUMPET, great carry case and accessories.
My son has never played the trumpet and is 13 years old and with a matter of days he is starting to play.
Highly recommended company and product!
1 comment
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BrucePerth, WA
excellent
I bought a axiom guitar and it is very nice just what I wanted. Delivered on time good job in perfect condition. Thank you axiom music. Will recommend you to all my friends.
1 comment
David H.Axiom Music
Thanks Bruce, enjoy the guitar and thanks for the kind words!
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Miss eGold coast, QLD
- 53 reviews
- 22 likes
Excellent service and products
Bought a guitar set for my daughter, was received very quickly. The guitar is exceptional. Had a slight hiccup with the case but customer service were amazing. Will be buying from them again when we need to upgrade! Highly recommend.
1 comment
David H.Axiom Music
Thank you so much, glad we were able to help!
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Excellent
I bought this for kid
Great product
And good range of other products by manufacturer
Rosin was supplied with the violin and enjoying a lot
Definitely planing to buy a guitar from them next time
1 comment
David H.Axiom Music
Thank you Awantha! We look forward to helping you again in the future
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Chris CookRichmond-Tweed, NSW
Great quality banjo
Thank you for the prompt service and fantastic product. I have played and taught banjo for many years and the Axiom banjo is such good value for money. Thank you! Will recommend it.
2 comments
Thank you.
David H.Axiom Music
Thanks Chris! Hope you have many years happy strumming!
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JazzySydney, NSW
Great company
I purchased a saxophone from Axiom music. Great price, very happy with my instrument and fast delivery I would recommend them to anyone wanting to purchase an instrument at an affordable price.
Many thanks
1 comment
David H.Axiom Music
Thanks Jazzy! Enjoy the sax and let us know if we can help with anything more :-)
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Fantastic customer service!
Purchased a guitar from Axiom Music which was lost in transit by Australia Post. David was fantastic to deal with - he arranged to have a new one sent out, which arrived the next day! We purchased a factory second children’s guitar, which is near perfect, and much loved by our six year old son.
1 comment
David H.Axiom Music
Thank you Louise, so glad your son loves his new guitar!
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The Cavern Beatle Bass! What a classic!
I have always had a deep fascination for the Hofner Beatle Bass. It was the instrument of choice for the bass player in our band many years ago; mid 60's in fact. I'm so very fortunate to now have my very own Beatle Bass, thanks to David and the team at Axiom Music.
1 comment
David H.Axiom Music
Thanks Michael. So glad you love your new Cavern Bass. Thanks for the Fab review!
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New banjo set up
While the banjo itself is quite a nice instrument. Being New to it to had little idea how to set it up. The friction tuner was loose for example . Turns out it's fine. But was upsetting to think I'd been sold a dud. Maybe a link to an instructional video . Thanks for the follow up.
1 comment
David H.Axiom Music
Hi Jason. Thanks for the feedback. Great Idea! Based on your comments we will now be including a setup sheet with every banjo. Let us know if you have any more questions, we're here to help!
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Batsheva AbrahamsSydney, NSW
Wonderful purchase - terrific customer service
Not only is our cello wonderful, but the team at Axiom were brilliant to deal with. They kept us informed of the status of our order daily and were extremely helpful in every regard.
1 comment
David H.Axiom Music
Thank you Batsheva! We hope you enjoy your new cello
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BillSouthwest, VIC
Beautiful, just as described.
The instrument arrived promptly. I am very pleased with it and appreciated the backup support. Axiom offers quality at very reasonable prices. I hope I can do business with this company again.
1 comment
David H.Axiom Music
Thank you Bill! We look forward to dealing with you again
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Ashleigh C.Perth, WA
One happy little rock star
My son is stoked with his guitar. It's a neat little thing that arrived in good time and great condition. Love that it comes with all the extras. Very happy with the purchase
1 comment
David H.Axiom Music
Thanks for taking the time to let us know Ashleigh! Maybe we'll see him on The Voice one day!
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DianaSydney, NSW
Fantastic service
David was more than helpful with the purchase of my daughters Viola. We had a problem with it being too big for her but this was easily remedied by substituting it with a violin and strung to suit her needs. Would totally recommend the company.
1 comment
David H.Axiom Music
Thank you Diana! So glad we were able to find a solution for you. Hope the lessons go well
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Flying with the BirdSydney, NSW
- 4 reviews
- 5 likes
Classical guitar strings
I was pleased with my purchase. I purchased classical guitar strings. The strings sound great. David went out of his way to make the transaction worth while. I Recommended this product.
1 comment
David H.Axiom Music
Thanks so much for your kind words! Glad the strings are woking out well
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DEFECTIVE CLARINET
Purchased a clarinet February this year, and received a defective one. Seller was unaccommodating for return, ended up disputing to PayPal to get it return and refund. I don't recommend their clarinet or have a future transaction from this company. Indeed, it was a waste of money and time for a horrible experienced.
2 comments
David H.Axiom Music
This is a very unfair review. We are always more than happy to refund or replace a defective instrument if requested. In this case we were given absolutely no opportunity to do so. We had no contact f... Read more
rom the customer at all. The customer lodged a dispute directly with PayPal claiming "not as described" over two months after receiving the clarinet. We asked for details of what was wrong but our requests were ignored. The refund was duly processed through Paypal and the instrument returned. Once back we found two bent keys and a bent bridge which had clearly been damaged by the customer when putting the clarinet together and which had caused the fault.We rang your office twice, two weeks after it was received but you were arrogant, never offered help even we mentioned returning it. Hence, lodged a PayPal dispute.
(By the way, our calls were registered)
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LeeSydney, NSW
Great quality
Fantastic service and good communication. The product was exactly what I ordered. They have great low prices for good quality musical instruments and accessories. I highly recommend to anyone. 5 stars.
1 comment
David H.Axiom Music
Thank you Lee! We really appreciate your feedback
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Angii higginsSydney, NSW
- 2 reviews
school trumpet
A great quality product for the primary school child learning to play the trumpet. Great quality sound without the price tag! We researched for quality instrument but were confounded with the heavy price tag of most instruments, and luck we found your website. We are very happy with our quality purchase. Thankyou!
1 comment
David H.Axiom Music
Fantastic to hear Angii! Thank you so much for your kind words and we hope your child is doing well with his lessons!
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Charles MackenziePerth, WA
Beginners 5 string Banjo
Looks good, sounds good and I hope when (if) I master it it will sound even better. For the price and for a beginner it can't be beaten. I'll keep practicing.
1 comment
David H.Axiom Music
Thanks Charles! I'm sure you'll master it in no time!
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Martin H.Sydney, NSW
Just perfect, very fast and professional service.
I have been very impressed with fast and personal service I received from the Axiom Music team. They not only sell the instruments but they also care that you are happy with your purchase.
1 comment
David H.Axiom Music
Thank you Martin! We try hard to make sure all our customers are happy. Thank you for your kind words
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Mike D.South East Queensland, QLD
My son's Alto Sax reeds
I received excellent service from Axiom. Unbeknown to me my son went from a 2.0 strength to 2.5 strength reed. Whilst ordered the 2.0, Axiom changed my order, before shipping, to the 2.5 strength without any issues.
Great communication and delivery speed. Thank you and you have a long term customer.
regards
1 comment
David H.Axiom Music
Thank you Mike we were happy to help!
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Questions & Answers
Don M.asked
Hi guys - Id like to purchase the violin style bass, just comparing it to others on the market. Could you please tell me if each bass gets checked before shipping?
Also, is tbe body maple, and the neck rosewood - if not what are they made of?
Finally - Has it got a warranty for exchange if its faulty in some way?
Many thanks
Donny
2 answers
David H.Axiom Music
Hi Don. Yes we check every bass before we ship and adjust the action if required. The body and neck are maple with a hardwood fretboard (rosewood still currently prohibited for manufacture). Yes we have a two year warranty against manufacturer's faults and a 14 day money back guarantee if not 100% satisfied
Many thanks.... cant wait to get one of those basses!!!
Jo Casked
Hi, thinking about buying a full-size cello outfit. The price is around $400 AUD so wondering if this is good quality and last in the years to come. I also hope the string and bow quality is good as most instruments bought online have that problem. Also wondering how long is the warranted and if it is refundable. Thanks, :)
1 answer
David H.Axiom Music
Hello Jo. All our instruments are budget instruments aimed at the beginner but are of very good quality. We have sold a large number of our cellos with no issues. The product has a two year warranty against any manufacturer defect (not incl strings etc). We offer a 14 day money back guarantee with return freight paid by customer. I hope this helps
wayneasked
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David H.Axiom Music
We're so glad the trumpet arrived quickly and your son is enjoying it! Thanks so much for your kind words