Baby Bunting Physical store (page 2 of 3)

Bought item in lay by on 4/7/19. I was told item will be arrived 7-14 days. I waited for 23 days. Even I called them on 19/07 that I was told to get refund. Today 26/7, I went and asked for refund. They told me because of lay by order and need to be charged 25 % of deposit from term and condition receipt or ONLY CAN exchanged items of the totally you paid. If I knew about this term, I would not pay the item in full initially. I am very disappointed with their service. No one mentioned that I will be charged 25% if I request refund before I made my payment. I was regular customer with Baby Bunting since my first daughter was born 3 years ago.

My husband and I came in to buy more toys for my 8-month-old daughter. He said hi to one of the staff and she didn’t even respond. After waiting for 10 minutes at the register, the rude staff asked me to move to another counter with the annoying look on her face. No hi, no thank you. She only said 2 things to me, “it’s $50” and “the bill will be sent to your email address”
If you don’t want to work in the customer service then don’t. We have done nothing to you to deserve that experience

Good experience there. Bought a pram that but due to out of stock, was on layby list. Took them 2 months before calling me to pick up. Noted that they have the stock 1 month ago but did not contact me. The manager called and apologise and offered some compensation for the delay. Did not expect that, to be honest!!

Have been in numerous times always the worst and rudest customer service today I made myself the promise I would rather order online than return to this store or spend another dent with this company

Last week I bought a baby monitor that when at home didn’t work properly. The camera lost range within 3m and when we came back to the shop they thought we were playing games and also accused us of buying monitors like if we had nothing better to do it if we hadn’t a baby to look after. Very very bad customer service and they treat us terrible. The shop was the one at the Supa Centa in Sydney

We were unsure on the correct car seat for our car. So when we went into the store they spent a good amount of time to understand what was important to us. They then came outside with the baby sit to make sure that it fitted which allowed us to make an informed decision on what we required.

Went into the store to buy a $50 gift card. Staff looked at me and then proceeded to talk between themselves while I stood there with card and money in hand. So I left.

Good store with lots of variety. But just expect to pay top dollar for items you can get cheaper else where. Staff friendly but thats not enough to make me want to come back and pay their prices

I went to baby bunting store at Penrith to buy baby seat for my car on weekend. I did'nt find it friendly. as if they want to get rid of me. may be because I am Indian. type of racist.
Instead I went to Blacktown baby buntings and bought it from there.

We purchase a bulky product(glider and ottoman) and we were given incorrect model which is way cheaper than what we paid for. We have only realised after assembly that it was not the right one. Mind you, they were not easy to assemble. Upon return, the manager wasnt even apologetic about the mistake.

The ladies at the Belrose NSW Baby Bunting store are always very friendly and are very helpful. We have been there a few weekends in a row and answer all of our questions happily and are very helpful in providing different options. They are also very happy to price match any other lower price on the market as sometimes they can be a bit pricey. Will see them again this weekend as we are fitting out our nursery.
Thank you.

I bought a medela double swing maxi and it did not work. Went back to baby bunting they said they dont take return for pumps so they would check for its suction in store. They checked one suction cup at a time and i asked them to check it as a double pump so both at a time.they said they have only one meter to check and said my pump's tubing has a fault. I asked them to give me a replacement so they said they dont have it in stock and said ask medela for it if they can. She was very rude did not wanted to listen to my problem.

The people that work at the store in preston Preston are seriously incompetent. I have gone there twice to get a second car seat in my parents car and after trying to get it installed they tell me its the incorrect seat. Why dont you get some stuff who know what they are talking about? If i did not pay to get it properly fitted but son would not have been safe!

The girls in the store in north lakes went above and beyond for me after being let down by another baby store. Could not recommend them highly enough particularly Belinda the assistant manager, Pamela and Melissa, huge thank you again ladies

Usually have had good experiences at Baby Bunting.
But..... I went in to purchase a Babylove Ezy Switch car seat which I had noticed in online as being for sale at $159. In store it was priced at $189. Had to use my phone to get the ad up before they would ‘match the price’. Match their own price...??
Bit deceptive...?? Not good.

Baby bunting stores are refusing to give me a full exchange or store credit for an item that was purchased 3 weeks ago, even though the item is unopened with the receipt. The item has gone on sale so now I can only get credit for the sale price which is $50 less than what was paid. Is this against fair trade?