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Baby Bunting Physical store (page 3 of 3)
NathalieSouth East Queensland, QLD
Exceptional store with exceptional staff
The girls in the store in north lakes went above and beyond for me after being let down by another baby store. Could not recommend them highly enough particularly Belinda the assistant manager, Pamela and Melissa, huge thank you again ladies
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Judy GSydney, NSW
Deceptive advertising?
Usually have had good experiences at Baby Bunting.
But..... I went in to purchase a Babylove Ezy Switch car seat which I had noticed in online as being for sale at $159. In store it was priced at $189. Had to use my phone to get the ad up before they would ‘match the price’. Match their own price...??
Bit deceptive...?? Not good.
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Lina T.Greater Melbourne (Metropolitan), VIC
Ridiculous return policy
Baby bunting stores are refusing to give me a full exchange or store credit for an item that was purchased 3 weeks ago, even though the item is unopened with the receipt. The item has gone on sale so now I can only get credit for the sale price which is $50 less than what was paid. Is this against fair trade?
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PryceySouth East Queensland, QLD
- 4 reviews
So called 'portable cot'
I bought what looked like a pretty nice portacot for just under $100 so I thought that was a pretty good price for quality. However on getting the package home and assembling the cot, I found I couldn't do it myself as i just didn't have enough strength to pull the rods into place, so waited for hubby to get home. He tried and tried using all his strength to click the sides up. Eventually he was able to get the sides up. It was an extroadinarly hard thing to do. So then we decided that as we won't be using the cot for awhile that we would fold ...Read more
it up and pop it away. Well that's another story. Guess what? Yep, currently I am unable to fold the cot back up and I actually hurt my hands trying, so will see if hubby can once again use all his might to fold it up. So much for being a Portacot!!! Nothing portable about it and I feel really ripped off. I won't be shopping at Baby Bunting again as obviously their products are expensive to buy but cheap and nasty.....
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Unhappy Customer
- 2 reviews
- 5 likes
DANGEROUS Fitting of Child Restraints!
We brought our Joie I-GEMM child restraint to the Belrose fitting station to have it inspected and readjusted. To our dismay, we noticed MORE lateral movement after the supposed professional inspection. After further research, my husband found an RMS Authorised Fitting Restraint Station. When I brought our car and child restraint there, the fitter expressed his horror that we had been travelling with our precious bundle in this poorly fitted child restraint seat, which had far too much lateral movement!
Baby Bunting really should not be pro...Read more
moting themselves as an accredited authority in fitting child restraints, when it places the lives of the vulnerable and innocent at risk! It is betraying the trust of the parents and vulnerable! I don’t know what kind of accreditation they have, but I would certainly recommend an RMS Authorised Fitting Station. Their knowledge, thoroughness and professionalism are outstanding. Steer clear of Baby Bunting if you want your precious cargo safely stowed!Similar opinion? Write a review on ieatwords.com.au!
Batch
- 3 reviews
Disgusting prices and rubbish service!
Rubbish and unknowledgable service now on multiple occasions. Items are over priced+++ and I have even been encouraged by staff to find a lower price from other stores just so they can price beat it to get the sale. I have also been refused a price match as it was “too cheap” from a well know competitor. I would rather support any other store that actually price competitively from the start.
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cam
- 2 reviews
At Osborne Park they are liars...
On the 2nd January 2022, my wife and I bought an Ingenuity baby bouncer, a bit $$ for what it turned out to be! We bought it kind of in a hurry, wanting to take advantage of the extended period for the boxing day sales, ending on that day. We bought the product knowing that on the website it says “easy returns”, plus the cashier- at the counter had encouraged us to return it if we changed our mind or have a problem with the product.
All fine up to this point.
With all the festivities and the holidays plus a funeral of a relative, life got...Read more
busier and we didn’t open the bouncer box until Friday 11th of January, 9 days later. We put the batteries in and started the automatic bouncing function of the bouncer, oh what a surprise it didn’t perform as we expected and how it looked on the youtube video we watched before purchasing it, it barely bounced at all, oh the disappointment. So the next day, my wife and I went to Baby Bunting Osborne Park again. We were served by the same cashier . We explained the situation and also let her know the article was in perfect unused condition and ready to be re-sold again. She didn’t bother looking at the condition of the product or checking it, to our surprise she simply said that change of mind is not a valid reason to return it! She refused to give us a refund or store credit. We explained that under the Australian consumer law we were entitled to a refund within a month of having purchased it and also the website states “easy returns” for change of mind if we are not satisfied, which it was false advertisement, especially if the product is unused and in re-sellable condition.Similar opinion? Write a review on ieatwords.com.au!
The staff clearly do not care about the customers...
I went into Baby Bunting to spend $2500 on my products. The products were loaded in their system. They assured me I would only have to call and give my name and I could book in my car seat fitting and pick up all products together. When I called the girl was dissmissive and said we never store details in system and I wouldn’t have a clue how to find it if we did.
When I was in the store. I watched phones ring out constantly...
staff chatting rather than serving the next customer. There was a long line of angry looking customers to one ...Read more
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SamGreater Melbourne (Inner), VIC
- 4 reviews
Great customer service
We purchased a car mirror which turned out to have a small crack on it only evident once the packaging was removed. The lady who served us at Baby Bunting Maribyrnong was helpful, friendly and made exchanging the product easy. Customer service at this store is great.
1 comment
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Maria T.Baby Bunting
Hi Sam, glad to hear that we made the exchange process an easy one for you. thanks for sharing your shopping experience with us. See you instore Regards BB