Baby-Direct (page 4 of 11)

We bought our pram at baby direct, the staff were able to show us a great range of choice and were knowledgeable about products. Would love to shop their again.

We being the keen parents to be organised our Lay-By 6 months ahead of time. We paid this off and when it came time to collect were told our cot was delayed three months and change top had been discontinued.
There was no communication from the store that this delay would happen and the lack of care given to a pregnant person was sickening.
I will never purchase anything from them again!

The item is well built delivery was fast and we love it highly recommended to buy from this seller a++++

Website easy to use, quickly delivery, love the mat was exactly what I wanted, looks the exact same as displayed online.

we bought our cot and pram from baby direct, their staff are so friendly and price are so good, definitely will recommend to friends and will for sure be going back to purchase more

We bought a baby cot and mattress from baby direct Ringwood, we love the cot looks great in our baby's room, the price is the best we could found and the quality is amazing.

Friendly and prompt service. I would recommend to anyone. Easy enough to put together. What a great experience :) :)

Terrible customer service. No effort made to keep me updated on the delivery. I had to chase it up myself several times. On one occasion I was told I would get a call straight back as they were busy but never received the return call. Continually being told extended waiting times.
We're very lucky we purchased in advance of our due date. A 3 month wait is far too long for essential baby furniture! Will never buy from here again. I'm just sorry I had already paid in full.

I have ordered a furniture package from these guys, got a confirmation email send to me right after place the order and got th delivery within 5 working days. We love the cot and chest drawer we bought and we are going back to buy a pram and car seat this weekend. Really amazing service and great price .

Really impressed by the service from these guys. Tracking number sent really quickly and TNT rang and walked 4 flights of stairs with 4 packages. Great work will use again for sure.

after reading reviews online i was super freaked out when i got an email saying my item was out of stock, i wrote an email at 11 pm saying i would prefer a refund and i was really worried i wouldn't get one after reading al the reviews on here. i actually got a reply at 11 pm at night saying that was ok, and it was confirmed the next morning after a phone call. by 12pm the next day my refund has been processed. all in al it was really easy and jerry was very polite and easy to deal with. I'm not sure about all the other reviews but perhaps its under new owners or something. as of 2017 i found them a pleasure to deal with. ill be going in store to pick an in stock pram as soon as the refund hits my account. thanks baby direct !

The staff member was very good at explaining the different prams and how they went up and down and what would fit my car, etc. She talked about things I didn't even consider. They were all very good.

We ordered a glider chair and each time we called the business were told it would be coming in 2 weeks.... After 2 months of not receiving the product we went elsewhere to find a product that we would actually receive. Baby-Direct took time to give the refund for the product we had not received. We have reported them to Business- Consumer Affairs and hope that other young families don't get ripped off by them as they buy products that never come.

When I was pregnant with my first son, Ryan, my husband purchased a Crib from Baby Direct for his, since he no longer needed it. To be fair, it’s been a great crib that we’ve used with all our three kids. However, it is an older crib and has been used at least three kids (that I know of). Sophia, my third child will still be in the crib for at least another year and a half. Now I received an opportunity to review baby gear products from baby Direct. I heartily thanks to The Baby Direct for that crib. Now I’m a big fan of Baby Direct products so I’m very sure that they put a lot of thought into the design and that the crib is made of high quality. If you’re looking for a crib, I highly recommend Baby Direct.

I highly recommend Baby Direct Ringwood. The staff went above and beyond their means to provide us with the most amazing and exceptional service that we have ever recieved in any retail shop. Kerry was simply amazing. Her knowledge and service was second to none! From now on we will be doing all our baby shopping from baby direct. Assuring and well researched product knowledge by all staff in all aspects. Simply exceptional.