Baby-Direct (page 3 of 11)

I ordered a second seat for my pram. Was told it would take 2 weeks and I would get a call when it came in. Never got a call I had to keep following up on it and finally 6 weeks later the wrong seat came in. There only solution was to pay $89 extra and take home the seat that came in or they could reorder it. sorry but I'm not waiting 12 weeks for a seat to come in. I will never shop here again and I will be telling all of my friends and family never to shop here!

There online website advertises products they don’t have in stock and may need to wait months to receive. They are happy to take your money but have provided me with 3 inaccurate ETA dates. Every time I have had to chase them up and when they agreed to a refund, I still had to chase them up. To top it off, the incorrect amount was refunded.

They have know idea what they are doing and provide zero customer service. The worst Australian online baby store I have dealt with.

Couldn't be happier. Great products at a very reasonable price. Delivered in 2 days and at a time that suited me. Will buy here again.

Do not shop here, cheap, nasty products!
Absolutely no customer service, no support as my cot is faulty and after contacting baby direct several times for a service call no one has gotten back to me!

I’m an extremely angry and I will be following this up with them again tomorrow as I did phone during business hours today but they did not answer!
#professional?

I order an Emporium Sleigh Cot, it arrived a week later. :)
Its great quality and very solid. Couldn't ask for better especially for such a good price.

Just like everyone else I had problems with stock arriving on time and some things coming before others. I purchased a cot chest of draws and rocking chair.
Cot and chest had heap of damages to it before getting painted so really POOR Quality, the drop side is really tuff to use and gets stuck.
Mattress feels really uncomfortable and my son spends more time in my bed.
Rocking chair is squeaking and making noises when I sit on it, only had it for 4 months don’t even use it anymore as it wakes my son up from the noise.

Went into the store looking to buy a travel stroller, staff are super friendly and showed us different options, the price is also very competitive . Very happy with our purchase with baby direct

They are really struggling sent half the items we ordered, ended up sending them in the wrong colour so then we had to go instore and get the correct colour. Now we are waiting for the final item, they told us to pick it up from the warehouse, what??? we said no, you told us it would come in store. Please avoid them, they are struggling.

This is a horrible experience! We still haven't received our product after 6 weeks. They Never Update the product that is out of stock. When you email them, it takes 3 weeks to reply....Horrifying

I purchases a pram from baby direct, the price was very competitive . And my pram arrived within a week and I am very pleased with my purchase

Super fast delivery, ordered a cot from baby direct on Wed over the phone, got delivered to me the next day. Really happy with their service.

Bought a cot and car seat from baby direct, staff are so easy to deal with, lowest price that we can find. What more you can ask for.

I have purchased my nieces baby shower present on 6th December 2017, with a 7 days road express delivery in stock, today is 23rd January 2018 and she is still waiting for her gift to arrive. They have just informed me that the supplier is out of stock and will be another 2-3 weeks. Aren't they the supplier? The are full of crap and I would never purchase from them again. I could of bought it from China myself. GRRR

Do not buy anything from here.

I have been waiting on a refund for a month and for a product for four months.
Never ever buying anything from these people.
I have called and spoken to [name removed] still no refund I don't think they have an accounts dept it'll be one person.
Give people's money back when you can not provide the product they paid for.... it's simple.

We bought our pram at baby direct, the staff were able to show us a great range of choice and were knowledgeable about products. Would love to shop their again.